Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick and efficient”

Helpful Report

Hi Paul, Thank you so much for the kind review, we really appreciated it. Hope you have a lovely day! Kind Regards, Customer Service

“Needed a good quality, hard wearing cupboard for a pre-school so decided to spend a lot of money. Needed the cupboard to be secure so that the children would not be able to gain access if locked. The cupboard fell apart after two months hinges snapped and the lock would not line up so the children could open it. Did not think it would be unreasonable to ask for a refund but was told this was to be expected, they would send me new hinges instead, that was weeks ago still no fixings. Cupboard is redundant. Should have gone for cheap at Argos.”

Helpful Report

“Very satisfied with item and service with one exception, why did you not supply screw caps for the many screw heads showing - spoils the appearance of the Bench”

Helpful Report

Hi Don, Thank you for taking your time to write us a review, it is appreciated. It is good to hear you are happy with the item you have received and the service we have given you. Regarding the screw caps, unfortunately they do not currently come with the bench, however, I will send your feedback to our manufacturer to see if this is something we can hopefully offer in the future. I hope you have a great week ahead! Kind Regards, Customer service

“I still have not received the goods I paid for on 13th February, I have heard nothing other than this survey I expect a refund and will be applying for same”

Helpful Report

Thank you for your review and can only apologise that your delivery will arrive 2 days after the web advisory date, However I believe you have spoken with customer services and you item is already out for delivery today. if you have any questions, please do not hesitate to contact us on 0333 344 3370.

“Very helpful and prompt service”

Helpful Report

Thank you for the review and your order for the Rollerboard. Many thanks Customer Services

“Helpful, very good service”

Helpful Report

Thank you for taking the time to leave a review and we hope you are pleased with your Pedestal.

“Excellent Service”

Helpful Report

Thank you for the review, I can also confirm your delivery will be with you next week. Many thanks Customer Services

“Great service, very easy to order and quick to get back to me with everything I needed.”

Helpful Report

Thank you taking the time to leave a review, and that you found the order process easy.

“Although we had issues with our order, Customer Services were extremely helpful, explained and sorted this - would recommend”

Helpful Report

Thank you for your review Kelly, I am aware of the issue with your order and I am pleased we have managed to sort the issue for you with ease. Many thanks The customer services team

“Ease of ordering, very fast delivery, great product”

Helpful Report

Thank you for your review, we are glad you have found your experience with ourselves an easy process and are happy with your purchase. Many thanks Customer Services

“Poor- ordered in July, and have had to chase order. No apology either.”

Helpful Report

Thank you for your review. I can see from the account we have tried to call on a number of occasion to see if you wished to proceed with the order. When placing an order and paying by proforma we advise if you have had no response within 24 hours of making the payment to please call. When paying by proforma you must use your quotation number as the reference so your payment can be traced. I believe the payment has now been traced and your order has been processed. This will be with you week commencing the 30th January. If you need any further assistance, please do not hesitate to contact our customer service team who will be happy to help.

“Easy and straight forward ordering process.”

Helpful Report

Thank you for taking the time to leave a review, and that you have found our ordering process straight forward. This is something we monitor daily so your feedback in appreciated. Many thanks The Customer Service team

“I have just been to collet four parcels to be told they only have two it was delivered in store on Monday it says I’m not sure what to do”

Helpful Report

Hi Lisa I think you need to contact the Store Cost Cutters as we are an online web site company I'm afraid not the Supermarket. I would advise it may be best to pop down to the Store with a copy of the notification you have received and hopefully someone in the store will be able to help you.

“Great customer service enabling me to buy a beautiful memorial bench in memory of my late husband. Very helpful all the way through”

Helpful Report

We are so sorry for your loss but pleased we have been able to help you with your memorial bench and hope it brings you many days of warmth sat in the Sun.

“Great website, easy to navigate and equally easy to order”

Helpful Report

Thank you for taking the time to leave a Review it is truly appreciated.

“First Class!”

Helpful Report

Thank you for your review, I can confirm your delivery has been booked for the 6th January. Kind regards Customer Services

“It seems strange to me that you are asking for a review when you haven't even dispatched the item . Why not ask after the item has been delivered + then i can let you know how what i think of it + your services. Thank you”

Helpful Report

Hi Paul This was sent as your chair was dispatched and delivered with in 2 days, so it sent to you automatically, apologies.

“Ordering was easy and the communication is good. Hopefully my order will arrive on the expected date. Thank you”

Helpful Report

Just to confirm you order is on its way and should be with you by Friday. Kind regards Customer Services

“Very helpful response on the phone and good follow up via e mail re delivery etc/”

Helpful Report

“Bad communication from Rachel she ignored my last email of 2 days ago, 8.11.22. I waited all day for the delivery & finally exasperated at 13.50 rang to find out they were not coming today. Rachel, not helpful or useful for busy working people. However, salvation may be mine as a very organised senior customer services manager answered my call & rang courier immediately so is hopefully sorting it for me as we speak. There may be a God after all!!!”

Helpful Report

Cost Cutters UK is rated 4.1 based on 629 reviews