Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was extreamly quick, as in less than 24hrs. The Delivery Team kept in touch with me throughout and everything was in perfect order. Definetly will be ordering from them again, miles cheaper than other companies.”

Helpful Report

Dear Kenny,Thank you so much for taking the time to leave us a 5-star rating for Cost Cutters UK! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We're glad to hear that your delivery was extremely quick, arriving in less than 24 hours. Our Delivery Team aims to provide excellent service and it's fantastic to know that they kept in touch with you throughout the process, ensuring everything arrived in perfect order. We're also delighted that you found our prices to be much cheaper compared to other companies. We strive to offer the best value for our customers without compromising on quality. Once again, thank you for your kind words and for choosing Cost Cutters UK. We look forward to serving you again in the future! Best regards, Vicky

“Excellent service Love the fact they communicate well and keep us informed about status of delivery.”

Helpful Report

“Still waiting to receive my order. Placed on 12th January. Advised it would arrive on 5th February. When it didn't arrive I had to chase up to be told that it would now be delivered sometime w/c 19th February. Asked if I could cancel order as it was too late for my needs. Was told I would have to pay £25 to cancel! Agreed to keep the delivery order and emailed on 20th Feburary to see if the delivery would indeed be delivered w/c 19th February. New delivery date is now 27th February...”

Helpful Report

Dear KARA,Thank you for taking the time to provide us with your feedback on your recent experience with Cost Cutters UK. We truly appreciate your input and apologize for the inconvenience you have faced. We understand the frustration you have experienced with the delayed delivery of your order. We sincerely apologize for the inconvenience caused and any confusion that may have arisen during the process. This is not the level of service we aim to provide, and we deeply regret any inconvenience this has caused you. We have taken note of your concerns regarding the delivery dates and the cancellation fees. Rest assured, we will address these issues internally to ensure they do not happen again in the future. We value your feedback as it helps us identify areas for improvement and strive to exceed your expectations in the future. Once again, thank you for bringing these matters to our attention. We are committed to serving you better and look forward to resolving this matter with your utmost satisfaction. Kind regards, Vicky Cost Cutters UK

“Fast smooth service”

Helpful Report

Dear Liz,Thank you so much for your amazing 5-star rating of Cost Cutters UK! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. "Fast smooth service" is music to our ears! We strive to provide efficient and hassle-free service to all our valued customers, and your feedback reassures us that we are on the right track. Once again, thank you for choosing Cost Cutters UK and for taking the time to share your wonderful review. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. Best regards, Vicky

“I recently had the pleasure of purchasing furniture from Cost Cutters UK, and I couldn't be happier with my experience. From start to finish, the process was seamless and exceeded my expectations in every way. The website interface was user-friendly and intuitive, making it easy for me to browse through their extensive selection of furniture. I was impressed by the variety of styles and designs available, catering to different tastes and preferences. Once I found the perfect pieces for my office, placing the order and checkout process was quick and secure thanks to the lovely and helpful sales team, giving me peace of mind throughout the transaction. Delivery was prompt, and the furniture arrived in pristine condition thanks to careful packaging. Overall, my experience with Cost Cutters UK was nothing short of exceptional. Not only did they deliver high-quality products, but they also provided top-notch customer service every step of the way. I wouldn't hesitate to recommend them to anyone in search of quality furniture and a hassle-free shopping experience.”

Helpful Report

Dear Monica,Thank you so much for your glowing 5-star review of Cost Cutters UK! We sincerely appreciate your feedback and are thrilled to hear that your experience exceeded your expectations. We are delighted to know that you found our website interface user-friendly and intuitive, allowing for easy navigation through our wide range of furniture options. We take pride in offering a variety of styles and designs to suit different tastes and preferences. It is wonderful to hear that our sales team provided you with quick and secure service, ensuring a smooth ordering and checkout process. We understand the importance of peace of mind throughout the transaction, and we are glad we could provide that for you. Additionally, we are thrilled that our prompt delivery and careful packaging resulted in your furniture arriving in pristine condition. Your kind words truly mean the world to us. We strive to not only deliver high-quality products but also provide top-notch customer service every step of the way. Thank you for recommending us to others in need of quality furniture and a hassle-free shopping experience. Once again, thank you for choosing Cost Cutters UK. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help! Warm regards, Vicky Cost Cutters UK

“The prices are very good. The website very easy to follow and to select the items. The problem is that with the sales notification come additional requirements such as that you do not get a delivery date/ time unless you pay extra for that. And if you do not like anything on the order confirmation form, you have no more than 24 hrs. to respond. People might be travelling for a day without internet access. It might be weekend, when an office is not staffed. 24 hrs. does not make ssnse. Delivery is "curb side" only according to this email, but that does not make sense for houses set back from the road and larges offices who might have a big parking area in front of the building. Does the office staff have to carry the parcels all the way across the road?. But it turns out that this information is incorrect. My goods were delivered by "Panther Couriers" to the front door. They also call you the night before to discuss a most suitable delivery date. Then they sent a text with a time slot and call you by phone 1 hr. before. So do nog get enticed to pay for a delivery date/ time, you do not need it. The delivery service from Panther was very good. Drivers very polite and willing to help.The Maestro desks sold by Cost Cutters were very good as well. Easy to install and very well packed. In all all I am very pleased, but cost cutters have to update that next day confirmation email.”

Helpful Report

Dear Albert,Thank you so much for leaving us a 4-star rating for Cost Cutters UK. We greatly appreciate your feedback and are thrilled to hear that you found our prices to be very good and that our website was easy to navigate. We apologize for any inconvenience you experienced with the additional requirements that came with the sales notification. Your concerns are valid, as 24 hours may not be sufficient time for certain circumstances. We take your feedback seriously and will definitely take it into consideration to improve our order confirmation process. Regarding the delivery, we're happy to hear that Panther Couriers provided you with an excellent service. We understand that the email you received may have been inaccurate, but we're glad that the delivery to your front door went smoothly. It's great to know that they called you the night before to discuss a suitable delivery date and communicated with you throughout the process. We're also delighted that the Maestro desks you purchased from us were easy to install and well packed. Your satisfaction means a lot to us, and we're glad to have met your expectations. Once again, thank you for your review and for choosing Cost Cutters UK. We appreciate your support and look forward to serving you again in the future. Best regards, Vicky

“The delivery service is terrible. I purchased a chair. There was not way to track it. The tracking site was not showing the delivery. I receive a message telling me the delivery have been attempted. With no tracking data what am I supposed to do? The delivery company then wanted to charge me £25 for another deliver. That went down like a lead balloon if anything I should be offered a discounted price. When you are delivering things to people online they need to able to track them. So they know when they will arrive. Pehaps add some delivery instructions.”

Helpful Report

Hello, Apologies that our supplier hadn't called you to book in the delivery. I can see that my colleague resolved this by waiving the re delivery charge. Kind Regards, Vicky

“We ordered a water tray for our nursery which arrived ony a few days later in perfect condition. We are extremely happy with the quality of the product too, very solid and with the added bonus of having a tie to attach the plug to the frame so it never gets lost!”

Helpful Report

Dear Gary, Thank you so much for your outstanding 5-star rating of Cost Cutters UK! We greatly appreciate your kind words and taking the time to share your experience with us. We are thrilled to hear that you ordered a water tray for your nursery and it arrived promptly within just a few days, in perfect condition. Our team works diligently to ensure that all orders are carefully packaged and delivered in top-notch condition. Once again, we sincerely appreciate your generous feedback and support. If you have any further needs or inquiries in the future, please don't hesitate to reach out to us. Warmest regards, Vicky Cost Cutters UK Team

“easy to order and communication good”

Helpful Report

Dear Zahida,Thank you so much for your kind 4-star rating of Cost Cutters UK! We are thrilled to hear that your experience with us was easy and hassle-free. Your satisfaction is our top priority, and we appreciate your feedback on our seamless ordering process and efficient communication. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your support and look forward to serving you again. Best regards, Vicky

“It was all very efficient, once we'd worked out how to actually pay for our purchase! (our issue not theirs.) Looking forward to using our new picket fence at Chase Grandparents and Grandparents Group - pictures will follow.”

Helpful Report

Thank you so much for your fantastic 5-star rating of Cost Cutters UK! We truly appreciate your support and are thrilled to hear that our services were efficient for you. We understand that navigating the payment process can sometimes be a slight challenge, but we're glad you were able to work it out. We can't wait to see the pictures! If you ever need further assistance or have any more projects in mind, please don't hesitate to reach out. Thank you again for choosing Cost Cutters UK and for taking the time to share your wonderful experience! Best regards, Vicky

“everything we have received from this website has been fab! he have had tables and chairs are are waiting the outdoor block for the children to enjoy”

Helpful Report

Dear Katie,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you have been satisfied with your experience at Cost Cutters UK. We are delighted to hear that everything you have received from our website has been fabulous! It brings us immense joy to know that the tables and chairs you ordered are eagerly awaiting the children's outdoor block. We hope they have a fantastic time using them! Once again, thank you for choosing Cost Cutters UK. We truly value your business and look forward to serving you again in the future. Warm regards, [Your Name]

“Placed the order, promptly received confirmation followed by an email saying no stock.”

Helpful Report

Hello, Apologies for the issue with the stock. Unfortunately on this occasion our supplier hadn't advised us of their stock issues which is why our website didn't reflect this.

“Good stock and prices. Very easy to order and set up an account; very efficient and friendly customer service.”

Helpful Report

Dear Tony,Thank you for taking the time to leave us a 5-star rating for Cost Cutters UK! We truly appreciate your kind feedback. It's great to hear that you found our stock and prices to be good and that the ordering process and account setup were easy for you. We also pride ourselves on delivering efficient and friendly customer service, so we're delighted to know that we met your expectations in that regard. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon! Best regards, Vicky

“Good price and fast delivery”

Helpful Report

Dear Dorrie,Thank you so much for your fantastic 5-star review of Cost Cutters UK! We truly appreciate your kind words and are delighted to hear that you were satisfied with your experience. We are committed to providing our customers with excellent service, competitive prices, and timely deliveries. Your feedback, especially highlighting the "Good price and fast delivery," lets us know that we're on the right track. Once again, thank you for choosing Cost Cutters UK. We look forward to serving you again in the future! Best regards, Vicky

“First time using the website but found it easy to navigate and purchased what I wanted, I would highly recommend this site for value for money and variety of products, thanks again Costcutter Uk ❤️❤️”

Helpful Report

Thank you so much for the 5-star rating, Julie! We really appreciate you taking the time to provide us with such a glowing review. We're so pleased that you found our website easy to navigate and found the products that you wanted. We take pride in providing reliable products with great value for money. We're delighted that you'd recommend us and hope you come back soon. Thank you again for your kind words. 🙂

“Could easily find the exact office desk I had been looking for elsewhere but had to pay around £100 less than in other sites. Payment was easily done and received confirmation as soon as it was possible (in working days)”

Helpful Report

Thank you so much for your 5 star rating and your positive review of Cost Cutters UK, Javier. We are delighted to know that you were able to find exactly what you were looking for and also enjoyed a great price. We understand how important it is for customers to have a smooth payment process and we are glad that it worked out well for you. Thanks again for your support!

“Ordered 2 tables - they arrived on time as described. Excellent quality, they are even better quality than we expected. Very sturdy.”

Helpful Report

Thank you so much Belinda for the 5-star rating of Cost Cutters UK! We are pleased to hear that you were happy with the table's quality and that you found them sturdier than expected. We really appreciate you taking the time to share your experience with us.

“I was able to speak to a very pleasant lady who although she couldn't give me what I wanted, did it a very professional way. Edward Vidler”

Helpful Report

Hi Edward, Sorry we could not help you. Thank you for your lovely review, our team will always try to help if they can. Many Thanks Customer Care team.

“Great service, nice and easy, delivered on time. Seamless transaction.”

Helpful Report

Hi Sophie, Thank you for a great review. Hope we can help you again soon. Kind Regards Customer Care Team

“Very poor delivery time. Have received poor communication as to the whereabouts of my order.”

Helpful Report

Thank you for taking the time to provide feedback about Cost Cutters UK. We apologise that you have been frustrated with our delivery time and communication. We take customer service seriously and can assure you we will deal with this internally. We really appreciate your feedback.

Cost Cutters UK is rated 4.1 based on 629 reviews