Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

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“This company is great to work with and very helpful they meet our clients needs to find the best furniture to suit the project we are working on. fast respond from Kate Courage with , quotation , ordering and helped us all the way until the delivery was made . We will be using them again”

Helpful Report

“Not clear on delivery dates - just an estimate , ask them for delivery date via email no response Then an email toconfirm the order and if you want to cancel or amend they will charge you to do so Order the same item on the same day from another upllier it is to be delivered between 1-2 pm today Customer service, your emails scripts and your system need updating if you are operating in the e com world !!”

Helpful Report

Hello, Thank you for reaching out, we are very sorry that we couldn't process your order quicker. The order has been picked up at 8.30am this morning (Monday 22.07) and will be dispatched tomorrow for delivery Wednesday. We do not charge for any amendments on orders and this is not stated in any of our T&C's. Any further issues, please feel free to give me a call on 033 33 44 33 70 option 2 and ask for Freya.

“Well made trestle table, high quality, all in one piece ready to use immediately. Delivered within the week, soundly packed, helpful courier. A very satisfied customer.”

Helpful Report

Thank you so much for your wonderful review! We’re thrilled to hear that you are pleased with your trestle table and the quality of our product. It’s great to know that it was ready to use immediately and that our delivery process met your expectations.

“I have ordered from Cost Cutters on three separate occasions now and each time the sales team have been a delight to deal with both in terms of friendliness and efficiency - the latest being today in sorting out an order that I mistakenly got wrong - thanks Freya. Best wishes Sailability at Whitefriars”

Helpful Report

Thank you for your continued support and for sharing your positive experiences with us! We're thrilled to hear that our sales team has consistently provided friendly and efficient service, and we're especially glad Freya was able to assist you with your recent order. Your kind words mean a lot to us. Vicky Customer Service

“Excellent service throughout from ordering to following up on delivery enquiries. The chairs ordered were a good price, received in perfect condition and are exactly what we needed.”

Helpful Report

Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience from ordering to delivery. It's great to know that the chairs arrived in perfect condition and met your needs. We appreciate your kind words and look forward to hearing from you again. Vicky Customer Service.

“This company is charging extortionate rates for shipping and then charges a restock fee of 50% per item and return shipping costs if you change your mind and want to return for a refund. I ordered some stools and they came but unfortunatly they were too tall, my mistake I agree however to return them would be £239.23 inc VAT from a purchase of over £360 for the stools (my overall purchase was £723.49) plus the 65 odd shipping, this would leave me with a refund at £193.42.. I might as well keep the stools as I would have returned them at a loss!! I'm not sure if you can legally charge a customer a restocking fee???... I'm doing some research to find out.”

Helpful Report

Hi Leigh, Thank you for your feedback. As mentioned in my previous email, I have managed to reduce the restocking fee from £180.00 to £69.00. Unfortunately, we are unable to refund the original carriage charge as it covers the delivery costs to you. Our supplier also charges a fee for collecting the stools, which is beyond our control. We strive to be transparent with our policies, and our restocking charges are clearly listed in our terms and conditions and our FAQs. While we understand that these fees can be frustrating, they are standard practice across the industry and are legal. If you have any further questions or concerns, please feel free to reach out. We're here to help. Best regards, Victoria Nunn Customer Services

“Great price, prompt delivery and replacement of damaged chair within 24 hours”

Helpful Report

Dear Helen, Thank you for your kind review! We're glad you found our prices great, delivery prompt, and customer service excellent. It's great to hear we could quickly replace the faulty item for you. We appreciate your support. Best regards, Vicky Cost Cutters UK"

“Cost Cutters UK offered a great price, prompt delivery and excellent customer service. We received a replacement for a faulty item within 24 hours of our request.”

Helpful Report

"Dear Alison Thank you so much for your wonderful review! We are delighted to hear that you found our prices competitive and our delivery prompt. Providing excellent customer service is our top priority, and we're glad we could quickly replace the faulty item for you. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. We look forward to hearing from you again in the future! Best regards, Vicky Customer Service Executive Cost Cutters UK"

“These guys are so fantastic at what they do! Quality early years products and exceptional customer service.”

Helpful Report

Thank you for your fantastic review! We're thrilled to hear you loved our products and service. Hope to hear from you again soon!

“the website is a mess and kept throwing me out. I then had to call to do the order with a lovely lady but i have requested a receipt and still not had. I would shop somewhere else as the payment area is really confusing with delivery and payment i screne shot i had not put my address in wrong but still i was apparently wrong. Very painful and took over 30 mins to sort through. Fingers crossed it has worked. It is funny your asking for delivery times etc when i just placed an order so no idea no idea if anything broken honestly total mess of a company clearly to big to care and to big to have a good process”

Helpful Report

Hello Tanya, I apologise for any confusion you experienced with our website. As we discussed over the phone, the issue was caused by an incorrect name being entered for the payment. I have resent the order confirmation to you. The email you received about the dates is simply informing you of the delivery schedule; no action is needed on your part. Additionally, your feedback has been forwarded to the appropriate department.

“Great service and value!”

Helpful Report

Thank you so much for taking the time to give Cost Cutters UK a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. It's our aim to provide excellent service and value to all our customers, and we're glad that we succeeded in doing so for you. Once again, thank you for your support, and we look forward to serving you again in the future.

“Excellent team, always going the extra mile to help deliver their services.”

Helpful Report

Hi, Thank you for your kind feedback! We're delighted to hear that we were able to assist you. If you need anything else, please don't hesitate to reach out. Thank you. Abi

“Excellent service.”

Helpful Report

Hi Paul Thank you so much for your kind feedback! We're thrilled to hear that we were able to assist you. Abi

“After a delivery issue where only 1 box of 2 was delivered the email service afterwards was outstanding, quick, helpful and a re-order of box 2 arrived”

Helpful Report

Hi Julie, Thank you for your patience and understanding. We're glad we could resolve the issue quickly and that you received your re-order promptly. Your satisfaction is our priority! Abi

“I ordered some kids beams and when they arrived we were disappointed to discover 2 main screws were missing! I got on the phone and Abi quickly made contact with the manufacturers for me and kept me informed as to what they said and got the replacement screws sent out the following day. Thank you to Abi!”

Helpful Report

Thank you so much for your amazing 5-star rating of Cost Cutters UK! We deeply appreciate your support and are thrilled to have met your expectations. We also want to extend a sincere thank you for sharing your experience with us. We are truly sorry to hear about the missing screws in your kids beams order. However, we are delighted that we was able to assist you promptly and efficiently. Your satisfaction is our top priority, and we are glad we could resolve the issue by arranging the replacement screws to be sent out swiftly. We appreciate your understanding and patience throughout the process. Once again, thank you for choosing Cost Cutters UK. We are committed to continuously improving our products and services, and your feedback is invaluable to us. If you have any further questions or requests, please do not hesitate to reach out. We look forward to serving you again in the future! Best regards, The Cost Cutters UK Team

“Fast service. Two pieces of the dolls house we ordered were damaged....cost cutters followed this up with the supplier and replacement pieces were sent to us.”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to leave us a 5-star rating for Cost Cutters UK. We truly appreciate your support and we're thrilled to hear that you had a positive experience with us! We are sorry to hear that two pieces of the dolls house you ordered were damaged. However, we are glad that our fast service allowed us to promptly address this issue for you. We immediately reached out to the supplier on your behalf to resolve the problem, and replacement pieces were successfully sent your way. Your satisfaction is our top priority, and we thank you for giving us the opportunity to rectify any issues you encountered. We're here to assist you if you ever need any further assistance or have any other concerns. Once again, thank you for trusting Cost Cutters UK. We look forward to serving you in the future! Best regards, Abi Cost Cutters UK Team

“Excellent communication from the team. Thank you so much”

Helpful Report

Dear Queenie,Thank you so much for your fantastic 5-star rating of Cost Cutters UK! We truly appreciate your kind feedback and we are thrilled to hear that you had an excellent experience with us. Our team works diligently to ensure excellent communication with our valued customers, and we are delighted that you recognised and appreciated it. Once again, we thank you for choosing Cost Cutters UK and for taking the time to share your positive experience with others. If there is anything else we can assist you with, please feel free to reach out. Best regards, Abi

“Absolutely brilliant and efficient service. Thank you for you prompt responses and turn around times, I look forward to working with you in the future again!”

Helpful Report

Thank you so much, Jeanine, for your wonderful 5-star rating of Cost Cutters UK! We truly appreciate your feedback and we're thrilled to hear that you found our service absolutely brilliant and efficient. Your kind words about our prompt responses and quick turn around times mean a lot to us. We are dedicated to delivering top-notch service to all our customers, and we're glad to have met your expectations. We are also excited to work with you again in the future! Feel free to reach out anytime, and we'll be more than happy to assist you. Thanks again for choosing Cost Cutters UK.

“Customer service was excellent throughout despite a hiccup I had with product. I didn’t have to reach out again down the line to chase and received a follow-up email and call. Impressed. This should be how all companies operate.”

Helpful Report

Dear Mrs,Thank you so much for taking the time to provide us with your valuable feedback about your experience at Cost Cutters UK. We truly appreciate your input. We are delighted to hear that you found our services satisfactory and that our products met your expectations. Your positive comments highlight the efforts we put into ensuring customer satisfaction and it encourages us to keep up the good work. We understand that customer happiness is paramount, and we constantly strive to improve our services to meet your needs. If there's anything else we can assist you with or if you require further assistance, please don't hesitate to reach out to us. Our dedicated team is here to help in any way we can. Best regards, Vicky Cost Cutters UK Team

“I'm not happy with the products I received, not like the photos on the website and certainly not worth the money.”

Helpful Report

Hello, Can you please contact customer services at customerservices@costcuttersuk.com and we can have a look into this for you. Kinds Regards, Vicky

Cost Cutters UK is rated 4.1 based on 629 reviews