Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 630 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the products I received. There was a hitch with one item, but when I raised this with the customer service team they were polite and understanding in their approach. They responded the same day and resolved the issue efficiently and to my satisfaction. In times where online ordering is an unknown in terms of understanding who you're dealing with, it is immensely reassuring to know there is a human team there to help if you need them. I was really pleased with the service I received, specifically from Tia, and how they handled my queries. Much appreciated.”

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“I ordered chairs that were in stock online only to be told the next day after money was taken that they were not in stock. Refund was given but not happy.”

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“*****Spoke to Becky Garbett today with a very urgent request. Fantastic service, suggested and guided me to the items we needed and processed the order/delivery at speed as she knew we were up against a very tight deadline. Very professional and such a lovely lady*****”

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“Great customer service. Very helpful, speedy response & query resolved instantly. Thank you”

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“excellent service”

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“Unfortunately there was no information regarding shipping dates whatsoever - I had to call in to find out.”

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“I can't fault the service but I sent you a message cancelling the order as I no longer require it sorry.”

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“Staff are usually unhelpful and quick to get one off a call. Second negative experience”

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Afternoon Thank you for taking the time to write a review, however on this occasion I feel your comment is a little unfair, you contacted ourselves about a parcel carrier label that had missed part of the name off that was being delivered to a cargo hold, unfortunately we do not print the consignment notes the carrier company does, i can confirm your goods arrived in time and got to where they had to, I also contacted the other manufacturer and courier for you as requested and made sure that the contact name and cargo details where fully visible, so on this occasion I don't feel we could have done anything differently for you and I am sorry you feel that our actions where not enough.

“I placed an order and when i log on it says the order is complete but I haven't received the items. On phoning I find out it will be 6 weeks to receive them!”

Helpful Report

Afternoon Nicola Thank you for your review i can confirm that only 1 item is delayed and you are correct it will be with you beginning of September unfortunately many items are being delayed coming in to our country thanks to Brexit and with all the new checks and regulations deliveries are taking longer that we would like, we are doing our best to fulfil our customers orders and keep you up to date on delays. I can confirm your other item will be with you next week. Again i do apologise for any inconvenience cause and you are welcome to choose an alternative carpet and i will happily check stock for you.

“Very pleased with our bar stools for our outside kitchen. Great quality and colour”

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Hi Michelle These look fabulous, enjoy.

“A speedy delivery, all intact, easy to put together.”

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“found it very easy to order ,goods arrived quickly and in good order”

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“Very good service prompt & helpful.”

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“Fast delivery”

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“Really happy with my white round table, nice and practical, you just need wipe clean when needed I would recommend!!! Nice good looking furniture”

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Thank you for taking the time to leave us a review and i am glad you are happy with your purchase.

“I have lots of praise for Rachel who as been extremely helpful over the last week. But the trouble I have with Titan is unbelievable. There restocking charges are outrageous. I don't understand were they get their charges from. Then they send the wrong colour when replacing the order.”

Helpful Report

Afternoon thank you for your feed back and the kind words about Rachel she is one of our younger customer service agents and defiantly a valued team member, i can confirm Rachel asked me to investigate this for you and these charges have been reduced just to cover the cost of your exchange and a refund issued. I am truly sorry for the inconvenience caused and i hope this is satisfactory.

“Only very small part of item arrived, told need to pay a lot more for whole item . Very expensive. Charged £35 to return. Will never buy again from them.”

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I am so sorry that you are un-happy with your purchase but as per our web site it does clearly state that its is only the book browser that is supplied, all other parts are additional. I can confirm have passed your comments on to our marketing department for review due to the confusion.

“still haven't received goods I ordered. I'll stick to Amazon in future”

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Afternoon thank you for your review, as advised on our web site your deliver would be 10-14 working days and i can confirm they will be with you next week before the 23rd July. When placing order if you need an item for a set date please feel free to contact us at Customer Services and we can check stock and delivery dates for you.

“Extremely disappointed lead time said 7-10 days been notified the chairs aren’t even leaving yourselves until 29th August 2021 Wanted for the summer but summer will be over by the time they come”

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I am sorry about the delay in your delivery i just want you to know i am looking into this for you and i will give you a call from our customer services department.

“Chairs look fabulous snd arrived in very good time😃”

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Cost Cutters UK is rated 4.1 based on 630 reviews