Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time as described”

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“Brilliant customer service. Would definitely be coming back”

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“Good communication. Always got back to me promptly.”

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“Fantastic quick and reliable service from Cost Cutters. good quality chairs ordered very comfortable. would certainly recommend them.”

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“My experience of the people at this company is that they are very friendly and want to help. Very busy company, which shows how good they are.”

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“Colourful and fun set of bean bags for our primary school library. Prompt delivery. Thanks”

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“Received really good service, quick and efficient. Really pleased, will definitely use again.”

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“Absolutely excellent service from Cost Cutters UK and excellent product. My colourful notice boards are just perfect for my home classroom. Thank you all xxx”

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“I have been invoiced for goods I haven't received yet. I was told by email they would arrive w/c 24th September but haven't come. I have received an email asking me to review the service and if I am happy with the goods I haven't got!! Also I have access to all the other customer's emails who have recently ordered from you!! The only person who was helpful and got it right was Becky when I placed the original order”

Helpful Report

Hi Jackie I am so sorry that you have a bad experience. We have asked the manufacturer to get a POD for your chairs. I also apologise for the email. This has been an error on our side and has been dealt with. if you have any questions please call us we will be happy to help.

“Effective website, good prices, quick response in relation to queries. Good communication and prompt delivery - we will look to purchase from Cost Cutters again”

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“Item was great. Fairly straight forward to put together and fix to wall and postage was quick and effective. The downside is someone has just sent out an email to 251 people, without hiding the other recipients email addresses. I am one of those. I have also been 'pestered' for want of a better word on a regular basis to leave a review - despite having contacted and replied to a member of staff weeks ago stating I was happy with my purchase. Please do not enter me into a draw for a voucher as I will not be returning to use your business. Please remove my details from your mailing list - although the damage is probably already done considering you sent it to 250 other strangers!”

Helpful Report

Hi Laura please accept our apologies for sharing email info. We have taken you off our list and take data protection very seriously. This was a genuine mistake that has been dealt with internally. Please accept our apologies again. Kind regards Kate

“Terrible. I ordered 2 picnic tables 10 days ago expecting them to arrive by today as stated on the website there is 7-10 day delivery wait. I chase the order today and was told if I wanted them on time I would need to pay an additional £75 fee or wait another week.”

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Hi. We are very sorry you didn't have a great experience with us. I know customer services made every effort to ensure your delivery was on time. We hope you are pleased with your goods when they arrive.

“Very helpful when I rang to enquire about paying via invoice.”

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“Absolutely awful service. Was let down last year and vowed I wouldn't use you again. Against my better judgement i ordered several hundred pounds worth of products from you for an imminent OFSTED. A week after the due date I phoned to see where everything was only to be told it would still be several weeks before my products arrived. No one had even bothered to let me know and didn't seem overly concerned that they had really compromised my OFSTED. Cancelled my order and went back to ordering from a reliable company. Will not use you again and certainly not recommending you to all my colleagues in the industry.”

Helpful Report

Hi We are so sorry you have not had a good experience with us. Unfortunately the item you ordered became out of stock. I believe you have had your other items on time. Please accept our sincere apologies for the lack of communication. We always endeavour to ensure every customer has a great experience with us. I have also sent you an email with our apologies. Kind Regards Kate Company Director

“Ordered a tuff tray and stand - they came quickly and were exactly as described. Can't ask for more!”

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“Had a very good experience purchasing a Familidoo quad stroller at a great price. Would use Costcutters UK again & recommend to friends/family. Very quick delivery. Only improvement would be an email to confirm dispatch & expected delivery date for such a big parcel. Was a pleasant surprise but was lucky we were in to receive it. Thanks :-)”

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“good service”

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“excellent service and robust items received - very happy. thank you”

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“Good quality products available at the right price. Service and delivery very good.”

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“Brilliant service! Sophie was very helpful and ensured we got the items we needed when others couldn't. Highly recommended!”

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Cost Cutters UK is rated 4.1 based on 629 reviews