Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick service, our order is on its way within a week”

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“Good web site and communications. Delivery faster than predicted!”

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“Ordered 25 tables on 19th June for a new building, main reason to proceed was delivery on the website was 2-4 weeks. Received email saying it would be 7 weeks. Website still showing delivery of same items of 2-4 weeks. Have to open at 50% capacity. Rest of survey cannot be completed as I have another 5 weeks before delivery”

Helpful Report

Thank you for you review and i am sorry that the item you require have been delayed, if you need a delivery sooner please contact us at customer services and we will do are upmost to find you an alternative, delivery dates are changing daily with the manufactures so it is always worth checking the stock levels when ordering especially if goods are needed for a certain date or for an invent, we are always happy to help. please send us an email with your order number to customerservices@costcuttersuk.com and i can look into this for you.

“Very friendly, fast, and efficient service. They keep you informed about your order.”

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“no stock and no call or email from them we had to chase the order after a week”

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I am so sorry we where not able to fulfil you order and that you had to call ourselves for an update, we are working closely with the suppliers to make sure that this doesn't happen and that they keep us up to date with delays and Out Of Stock Items. You are always welcome to give us call at Customer Services before you order and we will happily check stock and delivery dates for you to avoid upset and disappointment.

“Good value and service.”

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“Very happy with product, ordering, delivery and communication. Thanks”

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“Since I've not yet received the goods on order it's pretty pointless asking the customer to leave a review.”

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“Very efficient and helpful”

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“Great service - was contacted by by company to arrange delivery. The bookcase trolley is ok - over priced for the quality - and the design should include a back for the bottom shelf - this is a trolley so books tend to fall out the back when moved.”

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Morning Sharon Thank you for your feed back and i have passed your comments on to the manufacture as this kind of feed back is important.. Many thanks

“I had a great experience with CostCutters, the lady I spoke to was very polite and informative, kept me updated and made sure my delivery was on time i was very pleased, couldn't ask for a better service! I will definitely be using CosterCuttersUk again :)”

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“The best all round service I could've asked for. Alison kept me up to date regarding my order at all times even when the manufacturer had let them down. Very happy with the support and information and my order turned up on time”

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“I received an excellent desk due having to move members of staff around for covid regulations. We ordered online and it was nice and simple. The items arrived within the 7 days as stated on the website. Great service :)”

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“straightforward ordering process”

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“I ordered a climbing tunnel at the beginning of Feb and it still hasn't turned up and we are now in May.”

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Afternoon Sara Thank you for contacting our Customer Services Team, I sincerely apologise again for the delay in your item not being delivered but with that supplier going into liquidation suddenly this delay was out of our control hence the delay in your delivery and notification. This situation happened very fast and we had not been notified until today as explained when we spoke to you earlier. i am sorry we haven't been able to fulfil your order and more than happy to find you an alternative product as we are already looking for another supplier as we did not want to let you down. Anything we can do to help rectify this please do not hesitate to contact the customer services team. You are a valued customer and we will help in any way we can.

“Tia Bosson. This young lady made my experience with this company so much easier. A delay on my order was handled by Tia. Regular communication & updates on my order. Reassuring & caring. My order arrived today. My garden chairs are beautiful. I would definitely recommend Cost Cutters. I will be ordering again soon. Thank you Tia. Mary Lenihan”

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“Very hard to write a review when I have yet to receive my order!”

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Morning, I am so sorry that your you haven't received your order yet, please contact our customer service team who will be more than happy to check the status of your delivery for you . 0333 344 3370 option 2

“Excellent service, needed a quick delivery on a couple of items and Kerry arranged this for me and I had the items the next day meaning I had the items 2 days earlier than my deadline. Kerry was excellent throughout she is a credit to Cost Cutter UK, fantastic customer service.”

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“Delivery is always late and never on time.”

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“Awful customer service. Twice phoned with a promise of a call back. Still waiting”

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Cost Cutters UK is rated 4.1 based on 629 reviews