Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service! We have had huge pay equipment delivered on random days with no prior warning. Was delivered with no instructions and all of the hardware screws, nuts and bolts missing! We contacted them and they have not sent out replacement parts. Awful customer service who do not respond to calls or emails. Stay well away and shop elsewhere.”

Helpful Report

Thank you for sharing your feedback. We’re sorry to hear about the initial issues with your delivery and understand how frustrating that must have been. However, I can see that this matter has since been resolved, and the missing fixings will be with you tomorrow at the latest after we were made aware of the issue 4th October. I have also reviewed your correspondence with us and can see that we have kept informed of the replacement fittings and have sent the assembly instructions. If you have any further concerns or need additional assistance, please don’t hesitate to reach out to us. We value your business and appreciate your understanding.

“Abi Hart has been speedy, efficient and helpful.”

Helpful Report

Thank you for your kind words! We're glad to hear Abi Hart was speedy, efficient, and helpful. We appreciate your feedback.

“Abi has been Great she has been very cooperative and always looking for a solution with a follow up.”

Helpful Report

Thanks so much for the kind words! 😊 We're happy to hear Abi has been so helpful. We’ll pass your feedback along to her!

“Spoken to a wonderful sale assistance today who was extremely help for with my order, cant wait for it to arrive.”

Helpful Report

Thank you for your valuable feedback. We are pleased to hear that you found our sales team to be extremely helpful and appreciate your kind words

“I have dealt with Freya Ridley a few times and have always found her to be polite, friendly and efficient. Thank you for your prompt assistance on my latest order, Freya :)”

Helpful Report

Thank you for your kind words! We're glad to hear Freya has provided you with excellent service. Your feedback means a lot, and we'll be sure to share it with her. If you need anything else, we’re always happy to help!

“I have been dealing with Abi Hart, who I found to be most helpful, dealing with returning items and arranging the refund.”

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“Constantly pushed back the delivery date, item is still outstanding! we will be calling for a refund.”

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“Emailed to ask about setting an account up and immediately I had a reply explaining the steps how to do this. It was quick and easy and I placed my order without any problems. For communication reasons I would highly recommend.”

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“Thank you for your help in resolving my matter Abi.”

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“Excellent service received with faulty chair enquiry. Abi Hart kept me updated at every point. Wouldn’t hesitate in using the company in the future.”

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“Although item came damaged and items missing (very badly packaged), Abi Hart was really helpful in getting a replacement sorted, so wouldn't put me off ordering from them again.”

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“Delivery was delayed by several weeks and communication was poor.”

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“Good selection of early years items and reasonable prices. Easy to navigate website.”

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“The website is user friendly and purchase was done smoothly with payment options clearly showed and straight forward.”

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“Problems with the website were made up for by excellent customer service. The product arrived well packaged, and seems to be of excellent quality.”

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“We had a complete refurbishment, from start to finish the service and process was impeccable. Kate Courage assisted with the design planning and ordering and was always at hand to answer my many questions. We ran to tight deadlines and the delivery and communication was excellent. We are so impressed we are about to place another order. Thank you”

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“There was a slight delay in obtaining the colour I had ordered but Abi e mailed me to say that an alternative colour was available and this was delivered today. Overall very satisfied with the service and value.”

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“online payment bit tricky but very polite on helpful when phoned for help”

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“Great service from Abi - Very helpful and efficient at getting back to you.”

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“quick and easy website to follow”

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Cost Cutters UK is rated 4.1 based on 629 reviews