Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 630 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered chairs that were in stock online only to be told the next day after money was taken that they were not in stock. Refund was given but not happy.”

Helpful Report

“Only very small part of item arrived, told need to pay a lot more for whole item . Very expensive. Charged £35 to return. Will never buy again from them.”

Helpful Report

I am so sorry that you are un-happy with your purchase but as per our web site it does clearly state that its is only the book browser that is supplied, all other parts are additional. I can confirm have passed your comments on to our marketing department for review due to the confusion.

“still haven't received goods I ordered. I'll stick to Amazon in future”

Helpful Report

Afternoon thank you for your review, as advised on our web site your deliver would be 10-14 working days and i can confirm they will be with you next week before the 23rd July. When placing order if you need an item for a set date please feel free to contact us at Customer Services and we can check stock and delivery dates for you.

“no stock and no call or email from them we had to chase the order after a week”

Helpful Report

I am so sorry we where not able to fulfil you order and that you had to call ourselves for an update, we are working closely with the suppliers to make sure that this doesn't happen and that they keep us up to date with delays and Out Of Stock Items. You are always welcome to give us call at Customer Services before you order and we will happily check stock and delivery dates for you to avoid upset and disappointment.

“Since I've not yet received the goods on order it's pretty pointless asking the customer to leave a review.”

Helpful Report

“I ordered a climbing tunnel at the beginning of Feb and it still hasn't turned up and we are now in May.”

Helpful Report

Afternoon Sara Thank you for contacting our Customer Services Team, I sincerely apologise again for the delay in your item not being delivered but with that supplier going into liquidation suddenly this delay was out of our control hence the delay in your delivery and notification. This situation happened very fast and we had not been notified until today as explained when we spoke to you earlier. i am sorry we haven't been able to fulfil your order and more than happy to find you an alternative product as we are already looking for another supplier as we did not want to let you down. Anything we can do to help rectify this please do not hesitate to contact the customer services team. You are a valued customer and we will help in any way we can.

“Very hard to write a review when I have yet to receive my order!”

Helpful Report

Morning, I am so sorry that your you haven't received your order yet, please contact our customer service team who will be more than happy to check the status of your delivery for you . 0333 344 3370 option 2

“Delivery is always late and never on time.”

Helpful Report

“Awful customer service. Twice phoned with a promise of a call back. Still waiting”

Helpful Report

“Lead time = next day - Apparently this means sometime in July. I'm confused!!!!”

Helpful Report

“I put an order and after a couple of hours realised one of the lines was wrong. I send an email straight away and they responded by email right after. The order wasn't ready, it wasn't set for delivery or even the paperwork wasn't prepares I trust because it happened around midnight. they send me an invoice for £25+£5VAT for this cancellation. It is disgusting.. Nothing more than rip off.”

Helpful Report

“Still not been told WHEN may picnic table will be delivered.”

Helpful Report

Hi Naomi we have had unprecedented demand for tables and our manufacturers are struggling to give us any lead times. We are so sorry for the delay

“Do not use this company. Delivery never arrived. Blaming courier for loss of parcel but courier were never in contact. Full of ridiculous excuses, gave plenty of time to sort out the order and finally asked for refund. No surprises I’m still waiting for the refund despite all the promises in the world to make sure I would be kept in contact and refund would be sorted. Never again!”

Helpful Report

“promised delivery on a set date. This did not happen. called the sales team and was assured delivery for a set day..... failed! no one can tell me when my office furniture is arriving.”

Helpful Report

We are so sorry your experience was not satisfactory, we take our reviews very seriously and we are constantly looking to improve our service.

“Ordered an Operator Chair with adjustable arms. Two dispatch emails received with delivery dates missing. After several contacts chair finally arrived with arms missing. Phone calls never returned and emails always state that they should be arriving by the end of the following week. Two months later and still waiting.”

Helpful Report

Sandra We are very sorry you have had so many problems. I hope Becky has sorted this out for you now. We have unfortunately had to furlough some of our staff members.

“Placed an order 2 months ago and STILL waiting for the product. Customer services can't tell me why yet they're happy to make sales calls to me to buy more things. I don't think so.”

Helpful Report

Hi We are so sorry you have had issues with your delivery. We are really struggling with some of suppliers due to shipments getting held up in dock and lack of raw materials. We are trying to ensure we get all orders out on time.

“I ordered an item on the 22nd September 2020, it is now the 7th October and I have heard nothing about delivery. Only communication was request for a review hence the poor review.”

Helpful Report

Hi I am so sorry you have not received good service. We strive to make sure every customer is given an update. We take every complaint seriously and will have this sorted asap for you

“I placed an order on 24/09/2020. It states average delivery time within 5 days (no!) On 01/10/2020, I rang to see where my order was as I hadn't heard anything. It was going to be delivered the next day. They rang back and delayed it until Monday 5th October. I rang on Monday as the delivery hadn't come and to remind them for the 3rd time that we shut at 3pm. The driver was supposed to ring back. He didn't. They apologised and said it would be fast tracked to a manager and I would receive an email the next day. I didn't receive an email so I rang again, only to be told there was no one available to speak to and they would have to get someone to ring back. Still haven't received any update and no-one has rung back. If I could give no stars I would. My advice, don't use this company.”

Helpful Report

Hi Marie I am so sorry you have had a bad experience. We try hard to ensure all customers are kept upto date with deliveries. in these difficult times we are struggling to keep up with the ever changing dates from our suppliers. I can only apologise for the inconvenience and frustration we have caused you.

“Extremely disappointed , because we haven't received the item yet! Please advise”

Helpful Report

Hi Waleed Sorry you have not received your goods we endeavour to email all our customers with order confirmations. I will get this looked into as a matter of urgency.

“6 weeks since my order was placed, still not delivered and no explanation of where it is despite having chased it through several times! Email sent today to cancel the order has been, so far, ignored!”

Helpful Report

Hi Corey I am really sorry you have not had an answer please accept my apologies. I will find out where your order is and be in touch in the morning

Cost Cutters UK is rated 4.1 based on 630 reviews