Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

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“Brilliant Delivery ... stated 2/3 weeks had them in 3 days of order”

Helpful Report

“It’s very good. Solid when constructed but packs down flat. Lots of space for activities/different toys etc and multi purpose (water, sand). Has three height settings so will grow with him!”

Helpful Report

Thank you for your review we are glad you are happy with your purchase and the little one has lots of fun. Many thanks Customer services

“Good furniture and delivery.”

Helpful Report

Thank you for taking the time to leave a review and glad you are happy with the Goods and the Service you have received. Kind regards Customer Services

“Tried to make a purchase on Good Friday. Site said payment unsuccessful so tried again. The card account says two payments have been taken but no confirmation of my order being processed. Phone lines closed, Onsite help not replying. Hopeless customer service so far”

Helpful Report

As we are a UK company and it was a public Holiday I can confirm yes we were closed, I have checked our online system this morning and I can't find an order relating to your name or payments, I do apologise for any inconvenience caused but we are open today 09.00 am till 17.00 if you still need our help. Kind regards Customer Services.

“Easily found the items I needed at a reasonable price.”

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“I ordered a lunch trolley, have received invoice but no expected date for delivery . So as no feedback yet and no goods to rate I cant really give more than average right now.”

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Thank you for your comments, this item is on a 4 week lead time as per our website so we haven't got a confirmed delivery date just yet as it's a little too soon. However, I have emailed the manufacturer and asked just in case for you, once we have this information we will send an email to confirm. Kind regards Customer Services

“Excellent price and service”

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Thank you for your review, it's truly appreciated. Kind regards Customer services

“Thank you very much”

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Thank you for taking the time to leave a positive review. Many thanks Customer Services

“Excellent service. Would definitely use them again.”

Helpful Report

Thank you for the great feedback, it is very much appreciated.

“Received a tel call to agree delivery date for the desk I ordered. The desk did not arrive on the agreed date. I called to query this to be told the desk had not left the warehouse. Another date was arranged for delivery. The desk arrived minus legs.”

Helpful Report

Thank you for your feedback, I am so sorry for the inconvenience you have been caused, but any issues with your order, please contact us directly at Customer Services and not the manufacturer as its quicker for us to resolve for you and chase if we are aware of the situation. I am glad we have now been able to rectify this for you.

“There was a short delay with the delivery that was down to the courier. Cost Cutters were excellent in resolving the problem and keeping me informed. Highly recommended”

Helpful Report

Thank you for taking the time to leave a positive review, yes the carriers can be a little hard work at the moment so I'm glad the team were able to get your order sorted for you. Many thanks The Customer Service Team

“I have received my order three days ago.The corrieur should read the address again when he got to the address if where the order is going to He should make sure the person receivin sign in in case there is a mistake he will proof by the signature He has delivered one to wrong address he should collect it back please Thank you”

Helpful Report

I do apologise that the carrier took to the wrong flat sometimes human errors do occur and I am aware the wrong door number was put on, but we got you out a replacement and have collected it from the other flat apologies again for the inconvenience caused. Kind regards Customer services

“Excellent service and so pleased with the dining furniture received for the school”

Helpful Report

Thank you for taking the time to leave a positive review and we are pleased you are happy with you goods. Many thanks Customer Services

“Just what I needed, delivered quickly and on time.”

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“We ordered a desk and upgraded the deliver over a week ago, we are currently still waiting for the desk to be delivered and have had zero contact from cost cutter. Doesn't fill you with confidence in their ability to provide a simple service.”

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We have been trying to reach you since Thursday to arrange your delivery and messages have been left on the mobile Gif Gaf answer phone. please can you contact customer services on to book delivery many thanks

“Waiting a long time for my delivery without any communication”

Helpful Report

I can confirm you order has been dispatched and is out for delivery, i belive you spoke to customer servcies yesterday who advised they would be able to confirm this morning as i belive the order was only place last week and is on a 7-10 day lead time. i hope this helps. customer services

“I ordered a welly rack but later received an email saying delivery would be in two month's time - this wasn not mentioned at the time of the order. I have since cancelled the order. There was also no mention that the welly rack would be coming from a third party (Seated Furniture).”

Helpful Report

I'm sorry you feel let down by the leadtime but as this item is shipped in from overseas it does state on the item that the lead time is 6-8 weeks. I would like to reassure you that Seated Furniture and Cost Cutters Uk are the same, Cost cutters Uk is one of our web sites. we are able to offer you a number of alternatives but they are slightly more costly than what you have originally paid and we did leave a message to make you aware of this and to see if you wanted to swap to an alternative. if you would like to proceed with the alternatvie please do not hesitate to give us a call back at customer service's and we are more than happy to help you. Many thanks Customer Service's team

“Excellent service”

Helpful Report

Thank you for the Review its much appreacatied and i hope you are happy with your purchase. Kind regards The Customer Services Team

“The service, the ease of ordering, delivery and quality of the product are excellent. The only difficulty was when coming to put it together, no instructions had been included and there were none to be found on line.”

Helpful Report

Thank you for your comments, I can only apologise that the instructions were missing and for any inconvenience, this has caused, I have emailed these over to you If you have any questions please do not hesitate to contact us as customer services.

“I found the staff very friendly and helpful”

Helpful Report

Cost Cutters UK is rated 4.1 based on 629 reviews