Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and puchase. Supportive webchat.”

Helpful Report

Thank you so much for your 5-star rating of Cost Cutters UK! We sincerely appreciate your kind words and recognition of our efforts. It brings us great joy to know that you found our website easy to navigate and that our webchat support was helpful to you. Vicky

“Dissapointing that no discount / free delivery available when requested for a not for profit organisation, but as soon as the order is placed a "thank you we would like to give you £50 OFF when you spend £500 (ex vat)" is immediately sent. Leaves me feeling dissapointed and concerned re the type of company I am dealing with. Delivery date not confirmed at checkout - Latest date confirmed as 31.05.24 so delivery on time box ticked as no.”

Helpful Report

Dear Alan, Thank you for your feedback. We're sorry we couldn't offer a discount or free delivery initially for your not-for-profit organisation. We value your support and, as a token of our appreciation, we're extending a £50 discount for your next purchase of £500 (ex. VAT). We understand the timing might have felt off, and we apologise for any inconvenience. We also apologise for any confusion regarding the delivery date. The lead time on the product is 2-4 weeks, your delivery date of 31.05.2024 is within this lead time. Your feedback is important, and we're here to help with any further concerns. Best regards,

“Delivery times inaccurate. Website gives a lead time i.e 7-10 days after chasing because i had no thave any indication of a delivery i was advised they get there products direct from manufacturers so therefore there delivery times are subject to change and they cannot control this. Advised they can't control this but if they do not directly dispatch or stck the items themselves they should not advertise lead times at all. Advised my item wont be in stock until at least the end of the month, seller charges £25 to cancel orders also. It was our first time trying cost cutters as a supplier; i wont be using again. Customer services was basically unapologetic”

Helpful Report

Hello, We apologise for any inconvenience caused due to inaccurate delivery times. We understand that our website states a lead time of 7-10 days, and we apologise for any confusion caused by the delay in providing you with delivery information. As we source our products directly from manufacturers, our delivery times are subject to change, and unfortunately, this is something beyond our control. However, we do understand your frustration. Our website does states that lead times may vary as do the terms and conditions that you agreed to when you ordered. We are truly sorry to hear that your item will not be in stock until the end of this month. We understand your disappointment and frustration. Regarding the cancellation charge of £25, this can be removed if a product is out of stock. We genuinely value you as a customer, and your feedback is crucial in helping us improve our services. We would greatly appreciate it if you could share any suggestions on how we can make things better for you as our valued customer. Thank you once again for taking the time to share your experience. We sincerely apologise for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards, Vicky Customer Support Team Cost Cutters UK

“Really not happy with the order very misleading ordered the plank and tyre pack but you have to order tyres separately”

Helpful Report

Hello, We are sorry to hear that you were not happy with your order. The item purchased did clearly state that tyres needed to be purchased separately. Kind Regards, Vicky

“Really great prices and super fast delivery. I had been looking for these chairs forever. So happy with them. The only thing I could be critical of is the text message from DX Freight advising delivery between 7am and 6pm. Surely they could give a 2 hour delivery slot.”

Helpful Report

Dear Pam,Thank you so much for your 5-star review. We truly appreciate your kind words and are thrilled to hear that you found our prices to be really great and the delivery to be super fast. We understand how frustrating it can be to wait for a delivery, and we apologize for any inconvenience caused by the broad delivery time frame given by DX Freight. Once again, thank you for choosing Cost Cutters UK and for sharing your positive experience. We are delighted that you are happy with your chairs and we look forward to serving you again in the future! Best regards, Vicky

“Extremely happy with my shopping experience. Website easy to follow and received emails with updated on how my order was progressing. Would definitely recommend. Many Thanks”

Helpful Report

Dear Sharon,Thank you so much for your fantastic 5-star rating and review of Cost Cutters UK! We greatly appreciate your feedback and are thrilled to hear that you had an extremely happy shopping experience with us. We're glad to know that our website was easy for you to navigate and that you received regular email updates on the progress of your order. We always strive to keep our customers informed every step of the way. Your recommendation means the world to us, and we truly value your loyalty as a customer. It's customers like you who make our job a joy. Many thanks once again for your kind words and continued support. Should you have any further questions or need assistance, please do not hesitate to reach out to us. We're here to help! Best regards, Vicky Cost Cutters UK

“Fantastic service, the website was easy to use, the price was good and the delivery was sooner than expected. Would highly recommend this company.”

Helpful Report

Dear Paul, Thank you so much for your 5-star rating of Cost Cutters UK! We are delighted that you found our website easy to use and that you were satisfied with the pricing. Thank you once again for your order. If you ever need any further assistance, please don't hesitate to reach out. We're here to help! Best regards, Vicky

“Helpful on 'phone found ordering on web rather confusing”

Helpful Report

Thank you so much for taking the time to rate Cost Cutters UK with 4 stars! We truly appreciate your feedback and are delighted to hear that you found our services helpful. We understand that ordering on our website may have been confusing, and we apologize for any inconvenience caused. Your comment is valuable to us, as it helps us identify areas for improvement. Should you face any difficulties in the future, please feel free to reach out to our customer support team who will be more than happy to assist you. Thank you for choosing Cost Cutters UK!

“Website very good and got straight to what I wanted”

Helpful Report

Thank you so much for your fantastic 5-star rating. We're glad to hear that our website met your expectations. Our goal is to make it easy for our customers to find exactly what they need, and we're delighted that we were able to do that for you. We appreciate your kind words and thank you for choosing Cost Cutters UK! Kind regards, Vicky

“Lovely early years equipment at affordable prices”

Helpful Report

Dear Julie, It's absolutely fantastic to hear that you found our early years equipment lovely and at affordable prices. We strive to provide excellent products that meet the needs of our customers, and your kind words reassure us that we're on the right track. Once again, thank you for choosing Cost Cutters UK, and we look forward to serving you again in the future! Best regards, Vicky

“Good service”

Helpful Report

We are delighted to hear that you had a positive experience with Cost Cutters UK. Good service is our top priority, and we are glad that our team was able to meet your expectations. If there is anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We value your patronage and look forward to serving you again in the future. Best regards, Vicky

“I ordered 4 outdoor chairs. The price was good. The order was shipped and arrived very quickly. My email query about delivery timing was answered promptly. Overall, just the experience you are looking for when you shop online. I would certainly have no hesitation in buying again from Cost Cutters UK.”

Helpful Report

Dear Christopher, Thank you so much for your amazing 5-star rating of Cost Cutters UK! We're thrilled to hear that your experience with us was just what you were looking for when shopping online. Our team always strives to provide fast shipping and excellent customer service, so we're glad to hear that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We would be more than happy to help you again. Thank you once again for choosing Cost Cutters UK, and we look forward to serving you again! Best regards, Vicky

“We were buying a reception sofa for our village hall on a tight budget as we are a charity. Ashley found the right product for us and we were thrilled when it turned up within 24 hours of placing the order. It looks great and is very comfortable. Thank you 😊”

Helpful Report

“Ordered furniture, was told on ad 2 - 3 days only to find after paying it was going to take over a month to get my furniture! If something is out of stock, then say it’s out of stock! I should have been given the choice of ordering it or finding something that was in stock. I just hope the furniture is worth waiting for…..Watch this space I guess 🤦🏼‍♀️”

Helpful Report

Hello, Apologies for the delay on your order. Unfortunately our supplier has experienced an unforeseen delay on a shipment arriving which we weren't aware of until the order had been placed. Kind Regards, Vicky

“Very fast and efficient service. Shame you dont get the option for them to build the equipment. would have paid for that. No paperwork with delivery to determine what content of box.”

Helpful Report

Hello, Many thanks for your kind review. We do offer a delivery and installation service, apologies that this wasn't offered.

“Brilliant service, good communications, lovely friendly staff, we have not recieved the goods yet as we just ordered them yesterday but so far, Perfect!”

Helpful Report

“The order process was simple allowing our school (who was a first time customer) to pay on invoice, I received a phone call the following day to chek/confirm the order details and the furniture was delivered the following day. Excellent sservice!”

Helpful Report

Thank you so much for taking the time to give Cost Cutters UK a 5-star rating! We truly appreciate your support and kind words. We are thrilled to hear that you found our order process simple and convenient, especially for a first-time customer like your school. Our team is dedicated to providing a smooth and hassle-free experience for all our customers. It's great to know that our follow-up phone call helped in verifying and confirming your order details. We understand the importance of accuracy and ensuring that our customers are satisfied with their purchases. Additionally, we are delighted that your furniture was delivered promptly the very next day. Providing excellent service is always our top priority, and we are glad that we could exceed your expectations. Best regards, Vicky Cost Cutters UK

“Excellent service, friendly lady, and hopefully a speedy delivery.”

Helpful Report

Dear Kerry, We are thrilled to hear that you found our service excellent and that you were pleased with the assistance provided by our friendly team member. We always strive to provide a positive and helpful experience for all our customers. Once again, thank you for choosing Cost Cutters UK. Best regards, Vicky

“the chat was very useful thankyou”

Helpful Report

Dear Lorraine, Thank you so much for giving Cost Cutters UK a fantastic 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that the chat was very useful for you. We strive to provide excellent customer service, and it's rewarding to know that our assistance was beneficial. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Thank you once again for choosing Cost Cutters UK and for taking the time to leave us such a positive review. We look forward to serving you again soon! Best regards, Vicky

“Excellent customer service. All positive”

Helpful Report

Dear Mags,Thank you so much for your fantastic 5-star rating and review of Cost Cutters UK! We greatly appreciate your kind words and feedback. It's wonderful to hear that you were satisfied with our excellent customer service. All positive feedback motivates us to continue providing top-notch service to all our valued customers like yourself. Warm regards, Vicky

Cost Cutters UK is rated 4.1 based on 629 reviews