Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on line chat”

Helpful Report

Kind you Neil for your Kind words.

“No order has been delivered yet! In fact, we have NOT received any email or text message when the order will be delivered!”

Helpful Report

Hi all of our customers get 2 order confirmations within 12 hrs of order. I am sorry to hear that you have not received anything. If you would like to contact us we can ensure we have the correct contact details for you.

“I am very disappointed that I ordered 4 tables from you only to be told they are not going to be in stock for months. If they are not in stock the website should say rather than taking my money and then the next day saying you don't have them.”

Helpful Report

Hi Gemma I am so sorry you were disappointed. Stock levels from our manufactures are changing on a daily basis we are therefore struggling to get lead times on items. We are happy to refund you.

“Easy to use and gives a good product at reasonable prices”

Helpful Report

Thanks for your review Steven

“Purchased office chair. Ordering was straightforward. Had to chase up when chair didn't appear after a week and it transpired that the chairs weren't in stock at time of order. The reason I ordered was because our preferred supplier didn't have them in stock and I needed the chair quickly! Customer service was polite and efficient and promised to chase up and let me know outcome. Three days later the chair was on my doorstep. So I can't fault the service. I would use this supplier again.”

Helpful Report

“So far found this company very professional. Contacted me through email to make sure order was right before they dispatched. Still to recieve but happy with the ordering process”

Helpful Report

Thankyou for your kind review

“Thanks Cost Cutters / Becky Garbett Efficient and great Service and price.”

Helpful Report

Thankyou for your review.

“Buying some protection screens during a pandemic was never going to be an easy option. I tried many companies and although Cost Cutters UK could not provide the original screens I ordered in the timescale required, they were proactive in sourcing another product which could. Unfortunately, and through no fault of their own, Parcelforce could not provide a similar service and the screens never arrived. Cost Cutters (in particular Alison) provided an excellent service, arranged new screens to be sent via another courier and have been in touch throughout the transaction. I would definitely recommend using them, not least because of the excellent customer service provided through a particularly difficult time. There were a couple of small issues with the screens (delivery damage) which did not detract from their use and for which I was offered a partial refund. My comments re delivery therefore are based on the second transaction with the company as the delivery issues were through no fault of Cost Cutters UK.”

Helpful Report

Hi Nicola Thankyou so much for your review, we love it when our hard work gets recognised.

“Website said next day delivery, when item didn't arrive I contacted them to be told it was out of stock and wouldn't be available for weeks. I was told if I selected a different colour it would come on the next working day, was delivered a day later than promised. Item was damaged on delivery, I was offered a partial refund which I accepted but nearly 3 weeks later and I am still waiting. The company are now ignoring my emails”

Helpful Report

Hi we are very sorry you have had a bad experience. During the Covid19 outbreak we have struggled with couriers and deliveries. Your refund has been processed. We are currently very busy, i will ensure your emails are answered.

“We ordered a chair, website said it was available, they took our money and we had to phone only to be told we will have to wait a month for delivery. The customer care agent was lovely and tried to help with alternative but website is obviously not the best.”

Helpful Report

Hi James. I am so sorry you had to wait so long for your chair. Due to the current situation stock has been sporadic . I am glad you had a good experience with our customer service team. We aim to ensure all our customers are happy.

“Great service, the goods were delivered quickly with excellent customer updates and the product was cheaper than anywhere else.”

Helpful Report

Thankyou for your Review Sue. We 're glad you like your stools

“Ordered on next day delivery but still waiting for delivery 2 weeks later. Attempted to communicate but get no response.”

Helpful Report

Hi I am so sorry. We are more than happy to cancel and refund the order if you wish, unfortunately with furloughed staff and many manufacturers also working on skeleton staff we have struggled to keep stock levels up to date.

“Website easy to use.”

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“Great service, good quality items, easy to use website”

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Thankyou for your kind review :)

“Ordered some Perspex screens when every man and his dog throughout the world was needing them. Their first Cost Cutters supplier could fulfil commitment. Cost Cutters quickly found another very similar product, which arrived a couple of days late. CC staff always helpful and professional.”

Helpful Report

Thanks for your kind review Neil so glad we could help you

“Product mentioned on the website to be in stock turned out not to be in stock :(”

Helpful Report

We are so sorry. With furloughed staff we have struggled to keep our stock levels upto date. We will happily give you a refund if you have not had one already please contact our customer services.

“only because I called your number and your employee i think Tracy not sure was brilliant in taking the order and very pleasant manner but your web site order would not allow me to put in a different delivery address to my billing address really hard work and it was not doable !”

Helpful Report

Hi Tony thank you so much for review and your feedback we will definitely be looking into our checkout process. Kate

“We recently purchased an early years picket fence and gate for our small village school. Even though this purchase happened during the Covid-19 lock-down, Leanne (Costcutter's Customer Advisor) was so helpful and informative. Not only was she extremely responsive & helpful when placing the order, she kept us updated on weekly basis regarding delivery exceptions. Really excellent customer service - Thank you”

Helpful Report

Thanks for your review. I hop we can help you again in the future

“Easy to order. Leanne Burnett was extremely helpful sorting making payment and noting limited opening days and hours due to COVID-19. Thank you”

Helpful Report

“Leanne was amazing, fast, efficient and very friendly, amazing service and delivery times. Well done”

Helpful Report

Cost Cutters UK is rated 4.1 based on 629 reviews