Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered drawers in which to store prints. A delivery was made on Monday 11th March by a single driver who would have been unable to bring it into the house had our gardener not been present. When I returned home I found that it was so heavy that there was no way of getting it out of our hall. My husband is 81 and I am 75. I telephoned the number on the invoice and asked for the set of drawers to be returned. The person I spoke to said that the driver was quite close and would pick it up. The driver rang to say that he could not do it that night but would still be in the area the next morning and would pick it up which he did between about 8.30 am. Again had our gardener not been present the driver would never have been able to do it. That morning I received a phone call from Micky who said that I would incur charges. I would like to know why they are likely to be so high since the driver was still in the area. Also if the piece of furniture was so incredibly heavy why we were not warned about this and told that we should need removal men to place it in the room in which we wanted to put it. I suggest that because of this it was not of merchantable quality and should never have been sent to a private home. The driver was very understanding of our plight and has signed the invoice to say he has taken it back to the warehouse. I hope you will consider these problems when you receive the drawers and my message. I paid by credit card and if not happy with your decision will inform them of the problem. I took photos so that we could be sure it was still in the same condition as it arrived as when it was taken away. I was very disappointed with your service. I do not wish to write a public review just to let you what happened. Janet Martin”

Helpful Report

“Spoke with Becky Garbett, she has been extremely helpful from the start of our order and made the whole process simple, would definitely use again.”

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“I have been very pleased with Becky, her polite manner and communication skills are excellent, giving me confidence to re-order in the future.”

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“A very poor service, received a damaged cabinet and then when trying to arrange a collection it has been delayed for longer than 2 months.”

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Hi. We are disappointing that you received your item damaged. Despite our best efforts the manufacturer was unable to collect. I can only apologise for the inconvenience cuased.

“It was important to get a quick delivery and Costcutters were able to bend over backwards and oblige!”

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“Cost Cutters are a locally based Company in Burntwood, who through their professionally trained Staff, add just a little bit more pazazz for their customers. In dealing with Cost Cutters, I found their Staff very knowledgable about their products. In dealing with one Member of Staff (Becky) during telephone conversations, she was courteous and polite,any requests for information, received a quick response. Becky is something of an asset to the Cost Cutter Company. I can recommend this Company.”

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“I spoke to Becky and she was extremely helpful and the ordering felt a smooth process”

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“I have found Cost Cutters to be the best school furniture supplier by far. Becky Garbett has been exceptional and will go above and beyond to make sure that all our orders are fulfilled and will always communicate from start finish which here at Auckland College goes a long way. I would highly recommend Cost Cutters to any school or nursery.”

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“I spoke with Pat on the phone about my order. She provided me with all of the details and convinced me to buy more products.”

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“Pleasant lady on the phone - quick and easy to place order. Lovely manner - didn't feel like I was putting her out!”

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“I dealt with Melanie Watson when some of our items did not arrive. Melanie was very helpful and kept me informed. She made sure all our items were delivered as soon as possible.”

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“I am delighted with the service I get from cost cutters and the staff are ever so helpful. Dave.”

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“Becky was very helpful & approachable. Advised of the different finishes we could have on our order. E-mails were responded to very quickly. Overall, a good service to date.R”

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“I am really happy with the deal from CostCutters. I wanted great desk that cover all basics and Patricia recommended one that ticked all the boxes. Speaking with customers service helped me get exactly what I was looking for.”

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“very responsive and great at getting a great deal for her customers!”

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“Kept me up to date with our order”

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“I would like to take this opportunity to thank Kate for her continued support and assistance. Kate delivered on her promise for samples and quote in a timely manner. thanks Kate.”

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“I used Cost Cutters UK for the complete refurbishment of my offices and i have to say they did a fantastic job!”

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“Everything worked fine. Great driver who was very helpful.”

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“Cost cutters harefield is a gem of a store . Staff are friendly and the shelves are always fully stocked and stocked with variety , which some of the larger stores like co-op could learn a thing a two about..In harefield its the only place to go if u want to find all your looking for in one store..Well done guys”

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Cost Cutters UK is rated 4.1 based on 629 reviews