Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

Write Your review

Tell us how Cost Cutters UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for two swivel office chairs on Sunday 16th Aug 2020. However for some unknown reason I didn't receive an acknowlegment, so on Tuesday 18th I phoned the number provided on the website. Kerry answered my call and listened to my complaint and immediately started to check the system records and found the order. She then checked my email and sent me the order number and asked me to check if I had received it. Having confirmed receipt, Kerry then assured me that the order was being processed and I could expect delivery within 4 working days. To my surprise and delight the two chairs were delivered this morning 19th Aug. Not only was the complaint addressed immediately in a professional manner, the customer service exceeded my exceptions. Thank you from a very happy customer. Allen”

Helpful Report

“Excellent online service.”

Helpful Report

“Excellent service”

Helpful Report

“Order confirmed and due delivery date advised in 1 day. Very quick service.”

Helpful Report

“quick and easy to order, good return of emails informing you of delivery etc”

Helpful Report

“The item was excellent quality, I'm very pleased with it. The customer service member was very helpful around arrival of item from suppliers and kept me updated on the progress”

Helpful Report

“Arrived early and looks great.”

Helpful Report

“Good price, but goods took longer to be delivered than expected”

Helpful Report

“Good priced products, checkout experience is poor. No chance to seperate billing and shipping details”

Helpful Report

Hi Stuart we will look into this for you. We try to make the shopping experience as easy as possible

“Good selection and easy to order on line. Little suprised that delivery arrived unannounced. As it happened I was in but it would not have been good if I was not.”

Helpful Report

Thanks for your review Peter i'm glad you enjoyed your shopping experience

“I ordered a product in Stock, with website indicating lead time of 2 days. As I don't get the expected delivery, I call customer service and find out that actually, the lead time is of 3 weeks! Error on the website apparently. I have found it quite unprofessional as they could have informed me when confirming the order.”

Helpful Report

Hi we are very sorry you had to wait 3 weeks. We try to ensure all customers are notified of stock issues. Please accept our apologies

“Amazing customer service from Alison.”

Helpful Report

So glad you had great customer service :)

“Very prompt and efficient reply from Kayleigh @ customer services 👍”

Helpful Report

Well done Kayleigh. Thanks for your review Margot

“great service”

Helpful Report

Thanks for your Review David

“Really good service and assistance throughout - recommending Cost Cutters.”

Helpful Report

Excellent glad you had good service

“Received magnetic whiteboard today which is great quality and will use as photo wall. Delivery took about a week and fine for large object. Can recommend.”

Cost Cutters UK 5 star review on 21st July 2020

Helpful Report

“We were very impressed with service provided especially when we had to advise we had to return the product. We had inadvertently ordered the wrong item and Sophie was very helpful. We would have no hesitation in recommending Cost Cutters UK”

Helpful Report

Thanks for your review Stella. I will feedback top Sophie your kind words.

“Chair was shown as available in stock for immediate delivery. However it turned out that it could not be provided within one month due to manufacturing delay.”

Helpful Report

Hi Michael we are so sorry that you did not get your goods. We are working hard on updating our website so we can show live stock feeds.

“Easy ordering process however goods advertised as next day but arrived 4days later. Taking into consideration the current situation it wasnt too bad and in time for when we needed them. Staff were helpful when I needed to contact them for an update. Would use again”

Helpful Report

Thanks Julie for your lovely comments, I will pass them on to the customer service team,.

“Item shown as in stock proved not to be and it was no longer available from the supplier.”

Helpful Report

Hi David I am so sorry you couldn't get your chair, I understand you were offered an alternative. We have updated our website.

Cost Cutters UK is rated 4.1 based on 629 reviews