Cost Cutters UK Reviews

Name: Cost Cutters UK
Address: 2 Crompton Court, Attwood Road, Burntwood Business Park, Staffordshire
Rating: 4.07

4.1 Rating 629 Reviews

77 %

of reviewers recommend Cost Cutters UK

4.1

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Cost Cutters UK:

Cost Cutters UK are one of the UK's number one suppliers of pioneering educational, office and leisure furniture. We have a great range of furniture for your school, office or nursery and also a great range of outdoor playground furniture and equipment, early years resources and early years supplies.

With over 25 years experience we understand the importance of excellent customer service and reliability that you can trust. We are always happy to help so if you need any product advise, sizing options and planning or room design then please get in touch with our friendly sales team.

Visit Website

Phone:

03333 443370

Email:

customerservices@costcuttersuk.com

Location:

2 Crompton Court, Attwood Road, Burntwood Business Park
Staffordshire
WS7 3GG

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Cost Cutters UK 5 star review on 25th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, prompt and positive response to my order.”

Helpful Report

“Very good efficient service and a lovely product”

Helpful Report

Hi Judith, Thank you for your feedback - we are so pleased you are happy with your product!

“Unacceptable delays. Misleading lead times displayed online to induce purchase.”

Helpful Report

Hello, Thank you for your feedback - We are sorry for the delays you've experienced. These items are made to order and it is specified that the lead times are subject to change. You should have received an email with a delivery date, however, if you need further information or would like to check on the progress of your order, please give us a call or send us an email.

“Very sturdy bench, looks great in our garden.”

Helpful Report

Hi Shahina, Thanks for your feedback - we're so pleased you are happy with your purchase. Your bench looks lovely!

“I'm still waiting for my delivery.”

Helpful Report

I can confirm your goods are out for delivery and will be with you tomorrow, as per our website all lead times are estimated at the moment if you need any updates or have a deadline for delivery please do not hesitate to contact us a customer service's so we can contact the suppliers for you.

“i sat in doors all day weighting for the item to arrive, as the delivery time was 08:00 to 17:00 and it did not arrive until Friday”

Helpful Report

“I received a faulty chair and finding it extremely difficult to get a replacement or refund. No reply to my email, and when I phoned was passed onto other personal”

Helpful Report

I'm sorry, you have received a faulty chair but I can see Customer Services emailed you on the 27th asking you to confirm the goods are ready for collection and a replacement has been raised, if you can respond to the email then we can arrange dispatch. Please check your Spam emails as well and if you have any further issues or questions please contact us as customer services.

“Purchased a Notice board,They did not say there would be mor than three weeks to get the item.”

Helpful Report

“Desk was poor quality. Delivery was long. Communication was poor!”

Helpful Report

Thank you for your comment, please contact us as customer services with your order number if you are not happy with your product so we can look into this for you. Kind regards Customer Services

“Excellent staff. Sorted my problem really quickly.”

Helpful Report

Thank you for the review and I'm sorry your cabinet arrived damaged, but I would like to thank you as well for contacting us straight away and making us aware of the damage, and it was because of this we were able to sort the issue and arrange a replacement right away for you. Thank you again. Customer Services

“Refused to price match as I had found the item too cheap and was told it was therefore “not good for our business”. When argued they shouldn’t advertise a price match promise they wouldn’t fulfil they then tried to say it was not the same item so couldn’t price match despite that it obviously was with the same stock photo! Terrible! Surely it’s worse for your business not to honour price match promise as advertised when all requirements are met? Plan to report this company.”

Helpful Report

“Fast delivery, friendly delivery driver, great furniture. Very happy, would use again.”

Helpful Report

“Great communication, very informative and great customer service! 5*”

Helpful Report

Thank you for your positive comments and for taking the time to leave the review, it's truly appreciated. Many thanks Customer services

“No product delivered as out of stock and no refund back in my account over a week later very poor experience”

Helpful Report

I can confirm your refund was processed and refunded within 6 days from the date you ordered, some banks/ credit cards do take longer to process than others and we do advise at least 5-7 days. Kind regards Customer Services

“I ordered a nursery table and chairs from website, listed as “in stock”. Received order confirmation and a few days later received an updated delivery date for the same day. Nothing arrived. Some days later received an email saying the item was out of stock for another 4 months, with no contact details or response when I requested a refund.”

Helpful Report

Thank you for your review and I can only apologise that you have experienced a delay in the item you ordered, We are still receiving a few delays with some shipments into the UK and are doing our best to offer alternatives if this does happen. Please do not hesitate to contact us a customer service if we can be of further assistance to you. Kind regards The Customer Services Team.

“fantastic service and member of staff very helpful and answered all my questions even contacted the manufacturer and asked them to reply. Not yet received items but service with cost cutters is very good”

Helpful Report

Thank you for the review, our staff are always just a phone call or email away and are happy to help. I do believe the item you ordered was on a 10-14 day lead time and was fulfilled within this time. Thank you again for the review. Customer Services.

“A LITTLE LONG ON DELIVERY BUT ITEM IS GOOD”

Helpful Report

Thank you for your review, as per our website delivery is 3-5 days and I can confirm this was adhered to. Kind regards Customer Services

“good quality furniture”

Helpful Report

Thank you for your review of the furniture you have ordered and we are glad you are happy with your purchase. Many thanks Customer Services

“Excellent cushions. Just right for the children.”

Helpful Report

Thank you for the review we are pleased you and the children are happy with the product. Many thanks Customer Services

“We ordered some chairs and phoned first to check they would be available in time for an event we had planned. When they arrived some were the wrong colour but when we asked for them to be changed we were asked to provide proof with a photo - I don't know why any customer would make this up - weird. Anyway they eventually agreed to not insist on photo proof of their mistake. The second delivery that they also said we would have in time for our event still has not come. They said the chairs would be here yesterday and once I had put through the order changed their mind. There was then no way I couldn't change the order without a penalty. Would not use this company again for event supplies.”

Helpful Report

Thank you for your review, photos are asked as standard so we can arrange a replacement straight away without having to wait for the goods to be returned and checked. I understand the new order you placed wasn't delivered within 24hrs as per the request but we do aim to fulfil our customer's requests to the best of our ability, and can only apologise for any inconvenience caused, we don't generally request a next day for this reason. The Customer Service Team Delete

Cost Cutters UK is rated 4.1 based on 629 reviews