Cooleasy.co.uk Reviews

Name: Cooleasy.co.uk
Address: Unit 7, Kenfig Industrial Estate Margam, Port Talbot, Margam
Rating: 4.69

4.7 Rating 267 Reviews

93 %

of reviewers recommend Cooleasy.co.uk

4.7

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't have hoped for a better transaction. I called for advice and got a very helpful and knowledgeable person, placed the order online and received the units the following day. I have never fitted an AC unit but the instructions were very clear and if you follow then to the letter you won't have problems. I'm really pleased and the price was excellent.”

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Posted 7 years ago

“Easy to order. One item was on backorder: that was clear on the website when I ordered, but I also got a phonecall and email to make sure I was aware. Good service.”

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Posted 7 years ago

“Great units, great delivery, installed in 3 hours. I have x2 of these now..”

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Posted 7 years ago

“Great customer service! Followed up on delivery and was updated on order progress.”

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Posted 7 years ago

“It would have appreciated receiving an instruction manual and a remote control which I understood were part of the package. Neither of these were delivered.”

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Posted 7 years ago

“Very simple and informative website, made my choice of air condition unit very easy. I was given a dispatch date, but unfortunately there was a slight delay, outside the control of CoolEasy, who kept me updated constantly. I feel let down by a lot of companies who don't give two hoots about customers, or customer service, however Cooleasy went above what was expected, in order for me to receive my product. It is very refreshing to see a company to deliver this high level of customer service......so a huge thank you, and a definite recommendation for this excellent and reliable company. Steve (Galaxy3CMedia)”

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Posted 7 years ago

“I queried the product immediately after delivery, with customer services. They advised everything should be well. I then tried the unit, my worries were immediately realised. Again I contacted customer services, and was told I couldn't return the product, as I had used it. I then sold the unit on, fully informing the buyer with an accurate description of the products features. The description of the air conditioning unit was misleading, if not completely falsified. It didn't have an oscillating fan, it was extremely loud, and it certainly wasn't a Toshiba. But oh, possibly a Toshiba compressor.”

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Posted 7 years ago

“great products, speedy delivery would recommend 100% Well done”

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Posted 7 years ago

We are sorry for the delay in getting your order out but almost everyone in the country was trying to purchase AC units at the same time over a 5 day period. We did try and call all the customers to tell them the delivery would be late as we physically could not get them on the trucks but im sure we missed a few calls.

Posted 7 years ago

“Very kind and helpful staff, quick delivery”

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Posted 7 years ago

“Great service and great piece of kit”

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Posted 7 years ago

“Order process was easy,Delivery as promised and ontime,customer service was very good,would order again from Cooleasy any would recommend.”

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Posted 7 years ago

“Good price and free delivery.”

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Posted 7 years ago

“Excellent service and good customer relations.”

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Posted 7 years ago

“Fantastic service from cooleasy. Dedicated support staff on the phone. Installation instructions for installing their air conditioning units are absolutely brilliant.Would recommend them to anyone looking to purchase air conditioning equipment.”

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Posted 7 years ago

“Fantastic service and customer care. Fitting the air conditioning unit was fairly trouble free, You do need reasonable DIY skills to manage it, but the installation instructions are excellent, so no worries for the compotent Diyer. Would recommend cooleasy to anyone looking for an air conditioning unit and would definitely use them again in the future.”

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Posted 7 years ago

“Cool Easy are extremely helpful, Chris bent over backwards to help source and get delivered the part we required. Fantastic customer service and follow up. We are really impressed and would not hesitate to recommend them. Customer Service at its best.”

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Posted 7 years ago

“Quick concise answering of my questions, a DIY installer... might want to fix the roof in your warehouse though, quite a lot of bird poo on my box! Feet on the condenser were slightly damaged, but i bent back into shape and painted them over... More a fault with the manufacturer packaging than the seller. So far happy with the unit.”

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Posted 7 years ago

“So easy to install we had it done in 3 hours. The service from the suppliers was excellent, had a couple of bits ordered wrong but they call you to let you no you have ordered wrong bits, brilliant service. Will defenently order again.”

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Posted 7 years ago

“Excellent customer care experience from Chris, he answered all the questions I asked and if he didn't have the answer he spoke to somebody who did and got back to me. He went as far to contact me the following morning to tell about delivery days. Well done Chris, I just hope I get the same service from the Installation team.”

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Posted 7 years ago

“It is very hard for me to give you a proper review as you took my payment on Thursday morning and you sent me this to give you a review on Saturday but I have not received any goods or any conformation to say it has been dispatched Very poor”

Helpful Report

Posted 7 years ago

Dear Mr Stace and email was sent to you on 10 March 2017 at 08:52 confirming your order has been shipped please check you spam filter.

Posted 7 years ago

Cooleasy.co.uk is rated 4.7 based on 267 reviews