Cooleasy.co.uk Reviews

Name: Cooleasy.co.uk
Address: Unit 7, Kenfig Industrial Estate Margam, Port Talbot, Margam
Rating: 4.69

4.7 Rating 267 Reviews

93 %

of reviewers recommend Cooleasy.co.uk

4.7

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed to find the courier had lost and damaged my compressor when I asked if my warranty would still be valid if I used the batted compressor the answer was yes but when I asked if I would be compensated for the inconvenience of having a damaged item the answer was NO which I was very disappointed about because I am very sure that Easycool will be claiming from the couriers insurance!!!”

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Posted 6 years ago

“very good service”

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Posted 6 years ago

“My delivery arrived on time, I paid for an AM drop. The instructions are not the easiest to follow but the phone support from Neil and via email was great. (need to improve the wiring instructions between the units)I can understand that with the heat wave things are very busy but i got through when i need to. I ordered a Midea split system for a bedroom , the indoor unit fan rattled after being installed, and the unit was changed without a blink next day. Its now running great , very quite at night, our old ceiling fan made more noise !, The out door unit is quite and only revs up when you need it on full power. The wifi apple app has loads of settings and features so you can completely control the system. I know some reviews get fabricated but you wont go wrong using these guys, I never bother with reviews but i did this time, I have had enough of the heat wave a gave in !! Best thing i have done with £400”

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Posted 6 years ago

“Ordered Thursday pm arrived Friday just after am excellent service !!”

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Posted 6 years ago

“great service great product , thank you”

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Posted 6 years ago

“not what was advertised ,was told plug in and go no instructions had to down load, instructions not very clear, I am going to have to get an electrician , and more so aircon engineer now told have to buy lead and plug , £500 now runs to at least £700 would not buy again from this company, sooner buy and have it fitted”

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Posted 6 years ago

“arrived on time . fitted next day, and easy to install. thanks”

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Posted 6 years ago

“Neil and Brian dealt with an appalling situation caused by their courier DpD in a calm and understanding way and in the end arranged for a different courier to deliver the missing/damaged box. Had the delivery happened as it should have then it would have been an excellent service. The product is great so far and the service would have been spot on. They were definitely let down by DpD.”

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Posted 6 years ago

“5 star service from cooleasy. very helpful on the phone I would recommend the company and already have to a friend.”

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Posted 6 years ago

“Easy purchase, easy contact and quick delivery”

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Posted 6 years ago

“I received my unit in the boxes sealed and when came out bottom part bent and scratched, unit is not fully installed yet.”

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Posted 6 years ago

Dear Customer As per my email to you this is clearly installation damage. I can tell you the bending of the unit is a bad fitting of the bracket, and im guessing the damage is where the installer placed the unit on a surface, as where the damage has occurred this is covers in 40mm polystyrene in the box. thank you

Posted 6 years ago

“I was very happy with the communication i received from your sales via email and they were a great help in me buying a unit suited for my needs. But.... I damaged one of the pipes and had to source a replacement from you at £67. Then i note n my original invoice the one supplied (longer than the replacement) was on £24. I feel i was some what ripped off for the replacement. I did email a comment regarding this issue and of course there was no response.”

Helpful Report

Posted 6 years ago

Hi Ken the cost of the pipes on the original invoice is not a true indication of the price it is purley there as an item to pick (you will notice our website shows an all inclusive price for all the parts) as you can imagine everyone in the UK is emailing us looking for air conditioning any we are trying our best to reply to every email and phone call. I can assure you we have not ripped anyone off however if you still feel that way we are more than happy to refund you the full price should you wish to return the new pipes thanks Neil

Posted 6 years ago

“I spoke to a lovely man who helped me decide which air-conditioner unit to buy - he was very knowledgeable and did not try to make me buy something that was too big for my needs.”

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Posted 6 years ago

“Yeah, really pleased with my experience with Cooleasy, very professional & extremely helpful & knowledgeable 5 out of 5.”

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Posted 6 years ago

“Would give 5 stars but had to return unit .faut with unit on opening package”

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Posted 6 years ago

“Service was excellent...got a machine that I can use with ease. Very pleased I'll certainly return to Cooleasy should I need another machine.”

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Posted 6 years ago

“I placed the order in good time and was promised delivery the next day, it didn't happen, I then received an email the following morning to apologise for the delivery a day late that didn't happen?? then when finally delivered 1 of the 4 packages was missing... grrr! another day passes..!! received the following morning.. not a happy chap. to be fair the guys at Cooleasy were very helpful, which is more than I can say for DPD that attempted to make the delivery...DPD, get your act together.... disgusting service.”

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Posted 6 years ago

“First review I've ever written, the customer service was just fantastic, they are so helpful any really know what they are talking about. I wouldn't buy from anywhere else now. The products are great and at a reasonable price. I can't recommend them enough!”

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Posted 6 years ago

“Fantastic product and the best after sales and technical advice I have ever received a big thanks to Neil for picking up the phone to me every 5 minutes picking his brain for technical information I would definitely be using and recommending cooleasy thanks again Tony adplumbing”

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Posted 6 years ago

“Phoned for tech help. very helpful and gave me confidence to order. order arrived as promised and was fitted without problems.”

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Posted 6 years ago

Cooleasy.co.uk is rated 4.7 based on 267 reviews