CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.34

4.3 Rating 178 Reviews

85 %

of reviewers recommend CoolCare

4.3

Based on 178 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, numerous functions and a good support team when you need assistance”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on both our product and service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare4 is a completely different product from our past software and we know that change is sometimes a challenge so it is always nice to hear from customers who have embraced our new product and realise the advanced features that it has to offer. We are very grateful for your feedback. With best wishes from, The CoolCare Team

Posted 2 years ago

“Moved over from CC3 to CC4. The functionality and the reports of CC4 is inferior to CC3. It would seem there is still a lot of development work to do for CC4 to mirror CC3. I wish we were told prior to subscribing to CC4, that we have to build/request specific reports which were already present in CC3. Not sure how long the development process will take but CC4 is not a software I would be choosing right now until it’s fully operational and functional.”

Helpful Report

Posted 2 years ago

Thank you for your review! We are sorry that you feel that CoolCare4 has not lived up to your expectations. CoolCare4 has been designed and built from the ground up as a completely new product, this allowed us to embrace new technology, which enabled many more advanced features for all our valued customers. Our older product would simply add reports as they were requested and over time this meant that there were many variations in CoolCare3. With CoolCare4, we are using more forward-thinking methods, such as adding in a custom report builder. Our team are currently developing an API, which will allow customers to not only report on their data with complete flexibility but also allow them to automate data transfer to and from their other digital systems. If you’d like to start using the Alpha version of our API, please get in touch and we can get you set up right away. We always try and manage customer expectations and we can see that the documents, which highlighted the differences between the systems, were returned and signed. If you would like to provide feedback as to how we could improve these documents or the process, we would love to hear from you, please get in touch with us at Customer.Success@CoolCare4.co.uk or Tel: 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Very prompt and always readily on hand to help”

Helpful Report

Posted 3 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. With best wishes from, The CoolCare Team

Posted 2 years ago

“Prefer cool care 4 to cool care 3”

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Posted 3 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our latest product! We love to continually evolve and the majority of our Development work led by feedback from our valued customers. We are delighted that you prefer Coolcare4 and its newly implemented array of features designed to make your working life easier, as this is what we constantly strive for! With best wishes from, The CoolCare Team

Posted 3 years ago

“Truly a friendly bunch of staff at CoolCare. Namely Ben and Sarah. Really helpful and approachable. Excellent customer care skills and an asset to your company :)”

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Posted 3 years ago

“fantastic service given by Ben and Matt ., who without them , would not be able to navigate this new software any problems , and we have had many , have been sorted within minutes these guys should be given a huge pay rise for their customer service rolls”

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Posted 3 years ago

“We have just moved over to cool care 4 and find the system great”

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Posted 3 years ago

“It does have some great features. And the rota is quite easy to manage. There isn't much competition out there for care homes.”

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Posted 3 years ago

“Like the set up of it and ease of use .”

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Posted 3 years ago

“Since we have transferred from cool care 3 to 4 i have had problems It is very slow most of the time i do not have time to wait 5-10 mins per page change The last two paydays it has totally gone down which is very inconvenient It constantly crashes”

Helpful Report

Posted 3 years ago

Hi Lisa, apologies that you experienced performance problems recently. We have since applied many improvements and you shouldn't experience any further disruptions, please feel free to reach out to your dedicated Customer Success Manager if you have any concerns. We're pleased to say that CoolCare4 is now running faster than ever!

Posted 3 years ago

“So far so good - great support if needed - very straightforward & clear. User friendly.”

Helpful Report

Posted 3 years ago

“Have a few issues with the slowness”

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Posted 3 years ago

“We have migrated from CC3 to CC4 recently and it was a fairly easy transition. Some of the older functions were not carried forward to this but still CC4 is more user friendly. They team does listen to feedback and are able to adapt and make changes to help further.”

Helpful Report

Posted 3 years ago

“Does not meet required standards.”

Helpful Report

Posted 3 years ago

Thank you for your review. It seems the query you raised on our Help Desk had multiple queries / requests within it. We will take a careful look through the feedback provided to you, to see where we could improve the experience for you and all our customers. Should you wish to discuss your views with us directly, please either drop us an email at customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 3 years ago

“absolutely fabulous service. great and fast communications. well worthy of 5 *****”

Helpful Report

Posted 3 years ago

“I am impressed how easy to use CoolCare 4! It makes life much more easier.”

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Posted 3 years ago

“Absolutely impossible to get working this app”

Helpful Report

Posted 3 years ago

Hello Chris, We're sorry you are experiencing difficulties with CoolCare. We have emailed you to see if we can help but not yet had a response. We are pleased to inform you however that we have a number of pieces of development work in progress to improve usability for the system and this will become evident soon. Thank you for your feedback though, we do take it on board and if you would like to contact us, we will help you get the best from the system.

Posted 3 years ago

“I find it times out to quickly, also when doing the pay, there is no way to put the timesheet total report in alphabetical, you can not do a report to see how much annual leave people have.”

Helpful Report

Posted 3 years ago

Hi Diane, Thank you for your feedback, we're always listening to our customers and releasing improvements based on this every couple of weeks. For the security timeout, we have to balance the security wanted by the organisation with the experience of the user, I'll take a look into whether this can be adjusted. As for the Timesheet Totals report, I believe this can be sorted as it's an Excel export, please get in touch with our Support Team who should be able to help with this, if not they'll let me know we may need to make a change. The same goes for annual leave, we do have a report for this, as well as a dashboard widget to help you keep an eye on those that have a lot left to take, so I'd be interested to find out why this isn't working for you. Kind Regards, Leigh Ellis Technical Director

Posted 3 years ago

“Coolcare4 is really good but it is very slow on the calendar section and takes around 15 seconds just to navigate to another month. The rotas could be easier to set up.”

Helpful Report

Posted 3 years ago

Hi Chelsey, Thanks, we like to think it's pretty good too, and are always making it better, so thanks for the feedback, we do listen to it and are constantly making improvements based on it. We're planning to improve the load times across the whole product over the next couple of months, so you should see the effects of this in the calendar soon. We're also looking to improve the calendar loading specifically. Kind Regards, Leigh Ellis Technical Director

Posted 3 years ago

“Issue was eventually sorted and the member of staff was very helpful in doing so and explaining what the issue was.”

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Posted 3 years ago

CoolCare is rated 4.3 based on 178 reviews