Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.34

“I would like a drop down menu for residents and staff rather than having to come out of each staff record and go back into it.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate you making the time to share your 4 star review regarding our individual Support / Training and CS services at CoolCare. We're pleased you are happy with the services you are receiving from us. Whilst CoolCare is on a mission to deliver a superb customer experience and we strive to find ways to make our products and services even better, you feedback needs to be sent directly to our support team for them to see it. With best wishes from, The CoolCare Team

Posted 1 year ago

“Does exactly what it says on the tin”

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Posted 1 year ago

“I have been helping out with the financial side of one of our sister homes and particularly getting their system ready for invoicing. Ben helped me clear previous invoicing going back to September 2023 to launch their system for an invoice run on 20/03/2023. The advice and support that was given to get the care home ready for this position is down to Ben's knowledge and patience in dealing with the systematic approach. This knowledge and application could only have been available through the support team, as the user manuals available do not provide the user with the level of detail needed.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better and we will pass your feedback on to Ben and the rest of the Support team. With best wishes from, The CoolCare Team

Posted 1 year ago

“My query was answered promptly and the issues were fixed within a reasonable timescale.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Coolcare is very easy to use system which is great for staff and management. It makes Rotas easier to manage, along with holidays, sickness and other absences. The residents side of it is equally as easy to use and manage. I love that I can use Coolcare on the go from anywhere.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Sarah was very helpful and very friendly on the phone”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Sarah and the team. CoolCare is on a mission to deliver a superb customer experience and your comments are gratefully received. With best wishes from, The CoolCare Team

Posted 1 year ago

“Ben is fantastic he listens and really answers the query raised”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Ben and the team. CoolCare is on a mission to deliver a superb customer experience and we are looking separately into rour concerns regarding your training. We will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“I have always found CoolCare to be very useful. l have also found when there is an issue it is dealt with swiftly by the support team.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Easy to use system”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“I do not feel coolcare is suitable for my setting. I have given feedback, made suggestions asked why issues are happening to be told it’s user error which I do not believe. Training was recently paid for by Vida which has not resolved our issues.”

Helpful Report

Posted 1 year ago

Thank you making time to submit your review! We really appreciate you making the time to share your thoughts on our service at CoolCare. We are currently investigating the issues you have raised with our training team directly. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“We decided to go with Coolcare V4 after using a manual process for the payroll. It turned out be a great decision, as we have found our time spent on processing payroll has more than halved. Most importantly the software is very user friendly, the training is comprehensive and if you have any issues then the support team are great at answering any queries/questions. Entering the rotas is quick and easy. Overall we have been very happy with coolcare4 and would highly recommend it for those looking to move away from a manual system or even though wishing to upgrade there current software.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate you finding the time to share your thoughts on our service at CoolCare for others to read. We're so pleased you are happy with your decision to move to CoolCare and the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Thank you for your help and prompt action.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us.

Posted 1 year ago

“I have used CoolCare for approximately 12 years, I find it easy to use and it allows us to record all staff and resident information in one place.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Problem was solved as quickly as was possible”

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Posted 1 year ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team directly, and thank you very much for your feedback

Posted 1 year ago

“Had initial problems understanding how it worked but now up and running it's all good”

Helpful Report

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can improve the experience you and all our customers. We will be in touch with you shortly to discuss this with your directly. Regards, The CoolCare Team

Posted 1 year ago

“A good database for keeping resident and staff information collated onto one system”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Good and easy to understand”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Happy with CoolCare software for our Nursing Home. We use it for staff and residents' details, payroll, invoicing and just starting to set up rotas. Good customer service and help from the technical team if we need it.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Been using Coolcare Software for many years having initially started with CoolCare 3 and now moving to CoolCare 4. It is a great tool for managing Staff and Residents and the reports we can get and information at our fingertips is invaluable in a busy Care Home Group Always on hand is we have any issues and quick to sort out any issues”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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