CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.35

4.4 Rating 185 Reviews

85 %

of reviewers recommend CoolCare

4.4

Based on 185 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear and concise resolution to query”

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Posted 4 months ago

Thank you so much for taking the time to send us a review - we really appreciate it. We're delighted that you were pleased with our service. Many thanks and best wishes from The CoolCare team

Posted 4 months ago

“Still need to use it, has we are still in the training stage”

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Posted 4 months ago

Thank you for your review - we really appreciate you taking the time Best wishes from the CoolCare team

Posted 4 months ago

“We haven't been using Coolcare for very long but it a fairly easy programme to master. There are a few things which could be managed better but hopefully over time the team will make improvements to iron out any little snags.”

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Posted 5 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 5 months ago

“Easy to use system”

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Posted 5 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the product and the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 5 months ago

“Has the information I need”

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Posted 5 months ago

Thanks so much for your review - we really appreciate you taking the time. Best wishes from the CoolCare team

Posted 5 months ago

“Sarah reponded to my call right away, just before 5.00pm and helped me to get our timesheets working again. She followed up twice the next morning to check everyting was still ok. Amazing customer service.”

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Posted 5 months ago

Thanks for your comments Jacqui - we really appreciate it and we'll make sure that Sarah gets your feedback. Best wishes from The CoolCare team

Posted 5 months ago

“A good system, however some improvements required to biostation”

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Posted 6 months ago

Thank you for your review, we really appreciate you taking the time - we'll pass your feedback on to the correct teams. Best wishes from the CoolCare team

Posted 5 months ago

“Very quick reply and very helpfull”

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Posted 6 months ago

Thank you so much for taking the time to send us your review - we really appreciate and are delighted you are pleased with the service you have received. Thank you. Best wishes from the CoolCare team

Posted 6 months ago

“I have contacted CoolCare support twice in the last week and both times the lady I spoke to has been really helpful. Both times issues resolved.”

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Posted 6 months ago

Thank you so much for your review - we'll make sure that we pass your feedback on to Sarah. Best wishes from The CoolCare team

Posted 6 months ago

“veyr helpful”

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Posted 6 months ago

Thanks for your feedback Karen - we really appreciate you taking the time. Best wishes from The Coolcare team

Posted 6 months ago

“Macaulay was very helpful”

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Posted 6 months ago

Thanks so much for your feedback Danielle - we'll make sure we pass that on to Macauley. Best wishes from The CoolCare team

Posted 6 months ago

“Good system but needs a bit of tweeking.”

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Posted 6 months ago

Thank you so much for your review. We've been in touch to follow up with you and we really appreciate your feedback. Best wishes from the CoolCare team

Posted 6 months ago

“we find it very useful”

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Posted 6 months ago

Thanks so much for your feedback, we really appreciate it With best wishes from The CoolCare team

Posted 6 months ago

“Great help with sorting out a technical issue. Resolved quickly and follow up from Cool Care to check in that all was working correctly”

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Posted 6 months ago

Thanks so much for your review - we're so pleased you're happy with the service you've received. With best wishes from The CoolCare team

Posted 6 months ago

“The application is easy to work and simple”

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Posted 6 months ago

Thanks for your review - we really appreciate you taking the time. With best wishes from The CoolCare team

Posted 6 months ago

“We have a number of issues/errors with the rota that are urgent and cause major issues for us regarding holidays etc. Even though we have raised these, it appears 8 other companies have to complain about the same error before they will even be looked at - this appears to be extremely poor response to serious flaws that have financial implications.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. We will give you a call to follow up with you but in the meantime please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853 if you need anything further. With best wishes from, The CoolCare Team

Posted 6 months ago

“We have been experiencing technical issues and these were resolved very quickly. Lovely customer service,”

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Posted 6 months ago

Thanks for your review, we really appreciate your feedback and will make sure we share it with the Support team. With best wishes from The CoolCare team

Posted 6 months ago

“Great customer service!”

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Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Guidance recieved was very informative and helpful.”

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Posted 7 months ago

Thanks so much for the feedback Michael - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 7 months ago

“Could have better functionality in regards to allocation to a Line Manager, but good for rota and absence management”

Helpful Report

Posted 7 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from The CoolCare Team

Posted 7 months ago

CoolCare is rated 4.4 based on 185 reviews