Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.34

“Very quick reply and very helpfull”

Posted 4 months ago

Thank you so much for taking the time to send us your review - we really appreciate and are delighted you are pleased with the service you have received. Thank you. Best wishes from the CoolCare team

Posted 4 months ago

“I have contacted CoolCare support twice in the last week and both times the lady I spoke to has been really helpful. Both times issues resolved.”

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Posted 4 months ago

Thank you so much for your review - we'll make sure that we pass your feedback on to Sarah. Best wishes from The CoolCare team

Posted 4 months ago

“veyr helpful”

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Posted 4 months ago

Thanks for your feedback Karen - we really appreciate you taking the time. Best wishes from The Coolcare team

Posted 4 months ago

“Macaulay was very helpful”

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Posted 4 months ago

Thanks so much for your feedback Danielle - we'll make sure we pass that on to Macauley. Best wishes from The CoolCare team

Posted 4 months ago

“Good system but needs a bit of tweeking.”

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Posted 4 months ago

Thank you so much for your review. We've been in touch to follow up with you and we really appreciate your feedback. Best wishes from the CoolCare team

Posted 4 months ago

“we find it very useful”

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Posted 5 months ago

Thanks so much for your feedback, we really appreciate it With best wishes from The CoolCare team

Posted 5 months ago

“Great help with sorting out a technical issue. Resolved quickly and follow up from Cool Care to check in that all was working correctly”

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Posted 5 months ago

Thanks so much for your review - we're so pleased you're happy with the service you've received. With best wishes from The CoolCare team

Posted 5 months ago

“The application is easy to work and simple”

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Posted 5 months ago

Thanks for your review - we really appreciate you taking the time. With best wishes from The CoolCare team

Posted 5 months ago

“We have a number of issues/errors with the rota that are urgent and cause major issues for us regarding holidays etc. Even though we have raised these, it appears 8 other companies have to complain about the same error before they will even be looked at - this appears to be extremely poor response to serious flaws that have financial implications.”

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Posted 5 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. We will give you a call to follow up with you but in the meantime please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853 if you need anything further. With best wishes from, The CoolCare Team

Posted 5 months ago

“We have been experiencing technical issues and these were resolved very quickly. Lovely customer service,”

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Posted 5 months ago

Thanks for your review, we really appreciate your feedback and will make sure we share it with the Support team. With best wishes from The CoolCare team

Posted 5 months ago

“Great customer service!”

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Posted 5 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 5 months ago

“Guidance recieved was very informative and helpful.”

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Posted 5 months ago

Thanks so much for the feedback Michael - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 5 months ago

“Could have better functionality in regards to allocation to a Line Manager, but good for rota and absence management”

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Posted 5 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from The CoolCare Team

Posted 5 months ago

“The getleman i spoke to was lovely, extremely helpful and polite!!”

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Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

“Fast response to the query raised”

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Posted 6 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

“Great communication with Sarah. She followed ujp with me every step of the way snd informed me of a solution if we were still encountering the problem in the future.”

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Posted 6 months ago

Thanks for the feedback Sue - we'll make sure that we pass it on to Sarah. Best wishes from The CoolCare team

Posted 6 months ago

“I do not think you take enough time when looking at suggestions, you dismiss them very quickly and the this is the second time |I have asjed for something to be looked at and I have received the same response.”

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Posted 6 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853.

Posted 6 months ago

“Super live chat support and follow up. Issue resolved quickly”

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Posted 6 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

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Posted 7 months ago

Thanks for your review!

Posted 7 months ago

“Easy guidence from the customer support team”

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Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team "

Posted 7 months ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews