Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.35

“i like using Coolcare - it's an easy system to use, and upload documents - only draw back is removing a document uploaded incorrectly.”

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Posted 11 months ago

Dear Karen, Thank you so much for your feedback and taking the time to write a review about CoolCare. We really appreciate it and are delighted to hear that you enjoy using CoolCare. Thank you for your support and for choosing CoolCare. If you have any further suggestions or feedback, please feel free to reach out to us. We value your input and are here to assist you. With best wishes from The CoolCare team

Posted 11 months ago

“Whenever I have had any issues or queries they are always dealt with very quickly and even contacted when wrong information has been given.”

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Posted 1 year ago

Thank you for your feedback - it's really very much appreciated Regards From the CoolCare team

Posted 1 year ago

“John sorted out the issue that we had promptly”

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Posted 1 year ago

Thanks for your review, we really appreciate you taking the time to let us know how you rate our service. Regards from The CoolCare team

Posted 1 year ago

“always quick and helpful response”

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Posted 1 year ago

Thanks for your review Lynne - we really appreciate it. Best wishes from The CoolCare team

Posted 1 year ago

“assistance always useful”

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Posted 1 year ago

Thanks for your review - we really appreciate it. Best wishes from The CoolCare team

Posted 1 year ago

“Always very helpful and efficient.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Karen! We are glad that you have found our service to be helpful and efficient. We do appreciate your support - it means a lot to us. Regards from The CoolCare team

Posted 1 year ago

“Excellent service thank you Sarah Saddington very much”

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Posted 1 year ago

Thank you so much for your 5 star rating of CoolCare. We strive for excellent service here, so we're very glad that you were pleased . Thank you from the CoolCare team

Posted 1 year ago

“Very friendly & supporting team,”

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Easy to use system, ensures all data in one place. Reports are user friendly”

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Coolcare was very prompt with my issue and sorted it quickly. It was also nice to know who i was speaking to.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Very helpful but unfortunately still couldn't rectify.”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“CoolCare Support Team are always helpful and ready to assist with enquiries and potential issues. Thank you.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“User friendly”

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Posted 1 year ago

Thank you so much for giving CoolCare a 5 star rating, Sandunika! We're delighted you're pleased with our service Regards The CoolCare Team

Posted 1 year ago

“I have always having challenges to assess my cool care. I struggle to know what's going on on it.”

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Posted 1 year ago

“So easy I wish I'd done this in the past”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our software and service at CoolCare and we are delighted that you are happy with both. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“As the CEO of a small care home group, I'm always looking for ways to streamline our administrative processes and save valuable time. The interface is clean and intuitive, making it easy for staff to pick up. Some key areas where Coolcare has helped us include occupancy management, rostering and payroll. Their occupancy dashboard gives a real-time view of vacancies and enquiries in progress. The scheduling tool allows managers to easily create and adjust staff rotas and Coolcare's payroll features integrate with accounts, saving hours each month. Resident records and finance ledgers are now fully digital too, reducing errors and paperwork. Staff are happier not having to juggle paper forms. Their UK-based support is responsive to any questions. Overall we've found the software incredibly useful to use while streamlining our operations. I'd highly recommend Coolcare to any care home provider looking to streamline administrative processes and save valuable time.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are delighted with the software and service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Excellent system - takes some getting used to”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. Please contact our support team should you need help with anything as they will be delighted to help. With best wishes from, The CoolCare Team

Posted 1 year ago

“Contacted Cool Care Support to go through some issues I was facing, Sarah was extremely helpful and managed to sort my issues promptly, I even got a call back:)”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“The assistance I received was great.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews