Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.34

“The whole system from the development side needs reviewing. Cancelling shifts and reallocating takes time. If you could drag and drop should save time. Not been able to view holiday entitlement for the next year or what others have booked in advance is a nightmare to keep a check on. Yes you can book and it won’t allow you to book over your entitlement but there is no quick glance to what has been booked for the year ahead.”

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Posted 2 years ago

“Company are always there to lend a hand, very polite and efficient. thank you”

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Posted 2 years ago

“Pretty much does what you want it to do. Have some issues around getting the reports I would like.”

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Posted 2 years ago

“Was told to complete a request form but it was rejected straight away without consideration”

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Posted 2 years ago

“We have been using Coolcare for over a year now, and have found it a really easy system to use. We use it for Residents and Staff payroll and it has been amazing. The sales support is really helpful with online chat and any issues that we have are sorted out promptly.”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Good to navigate”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Used daily and now starting to use as part of workload”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“As a system, it largely meets our needs but not completely. I feel there are certain basic expectations lacking, which is surprising.”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not fully happy with our product and services. So we can continue to improve the experience for you and all our customers, if you are willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 2 years ago

“The app is good; it had a few issues at the beginning but it seems like those issues have been resolved. The customer/support team are very helpful when you call them. They seem to be patient, they make sure that any problem or issue you may have is resolved or dealt with. I have used similar apps before but CoolCare is much better. It does everything I need, as a manager.”

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Posted 2 years ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience for you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer. Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“It would appear the service needs more adjustements”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Listens to their customers when needed and the staff are very helpful”

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Posted 2 years ago

“Some functions are very drawn out eg putting shifts onto rota - would be helpful to only click once into employee and select shifts just like careblox”

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Posted 2 years ago

Hello Angela, Thank you for your feedback and we are sorry there are areas of the software that you do not find as intuitive as you would like. We are continually updating our products and we will take your feedback on board as a way to improve your experience while using CoolCare. If you need anything in the meantime, please do not hesitate to contact us. Please also note that you can also contact Customer.Success@CoolCare4.co.uk or call us on 0113 385 3853 going forwards if you have any further queries. With best wishes from, The CoolCare Team

Posted 2 years ago

“excellent”

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Posted 2 years ago

“Always helpful and efficient”

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Posted 2 years ago

“"Calendar" and "timesheets" are separate, so if I want to change a shift a staff member has clocked in for to a training shift, I have to wait for the Calendar to load, put it in on the calendar, then wait for Timesheets to load, to adjust the hours. Surely there should be a way to just put in Training hours or Holiday hours or Absence hours ON the Timesheet itself. Sickness reports could be more comprehensive, like being able to tell me a staff member has been off for a whole week, without taking up so many pages. I think the team however are very supportive, helping me fix the fob machine one time.”

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Posted 2 years ago

“Excellent , thank you”

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Posted 2 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“absolutely loved what we were able to use on CoolCare 3, very easy to follow and find information needed, just changed over to Coolcare 4 so still finding my feet, I'm sure it will be even better once I fully understand what I'm doing ;-)”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are confident that once you become aware of CoolCare4 and what it can do for you that you will love this system equally, if not more! We are actively working on developing CoolCare4 all the time to ensure that we bring our customers the best software to assist and empower Care Home Management. Please do not hesitate to contact us if you need anything and we will happily try and help! With best wishes from, The CoolCare Team

Posted 2 years ago

“The lady was extremely helpful and sorted out the problem.”

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Posted 2 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We are pleased to hear that our colleague was so helpful and managed to assist you. We consider ourselves very lucky to have such a wonderful team to support our valued customers. Thank you again for your kind comments. With best wishes from, The CoolCare Team

Posted 2 years ago

“There is a known BUG in the rota system that seems to be taking an inordinate amount of time to fix. Nobody is taking ownership of this.”

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Posted 2 years ago

Thank you for your review. We are truly sorry to hear that you are not pleased with the service you have received from CoolCare. As advised previously, we need to plan, develop, test and release a fix, hence why we have provided a workaround in the meantime to assist your team as an interim solution. We appreciate your comments and would like to reiterate that we are actively working towards the timescale indicated last week, and do take full ownership to solve this for you. We always try and work alongside all of our customers to achieve what is needed and make life easier in their working environments, as we understand the importance of being able to assimilate data promptly. When we complete an upgrade, we need to find a solution and test to ensure that it doesn't create any issues elsewhere in the system, unfortunately, this can take time. We thank you for your patience in this matter and will confirm when we have finalised an overall solution for you. If you need anything in the meantime, please do not hesitate to contact us. With best wishes from, The CoolCare Team

Posted 2 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews