Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.35

“I have used CoolCare for approximately 12 years, I find it easy to use and it allows us to record all staff and resident information in one place.”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Problem was solved as quickly as was possible”

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Posted 2 years ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team directly, and thank you very much for your feedback

Posted 2 years ago

“Had initial problems understanding how it worked but now up and running it's all good”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can improve the experience you and all our customers. We will be in touch with you shortly to discuss this with your directly. Regards, The CoolCare Team

Posted 2 years ago

“A good database for keeping resident and staff information collated onto one system”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Good and easy to understand”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Happy with CoolCare software for our Nursing Home. We use it for staff and residents' details, payroll, invoicing and just starting to set up rotas. Good customer service and help from the technical team if we need it.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Been using Coolcare Software for many years having initially started with CoolCare 3 and now moving to CoolCare 4. It is a great tool for managing Staff and Residents and the reports we can get and information at our fingertips is invaluable in a busy Care Home Group Always on hand is we have any issues and quick to sort out any issues”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“The whole system from the development side needs reviewing. Cancelling shifts and reallocating takes time. If you could drag and drop should save time. Not been able to view holiday entitlement for the next year or what others have booked in advance is a nightmare to keep a check on. Yes you can book and it won’t allow you to book over your entitlement but there is no quick glance to what has been booked for the year ahead.”

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Posted 2 years ago

“Company are always there to lend a hand, very polite and efficient. thank you”

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Posted 2 years ago

“Pretty much does what you want it to do. Have some issues around getting the reports I would like.”

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Posted 2 years ago

“Was told to complete a request form but it was rejected straight away without consideration”

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Posted 2 years ago

“We have been using Coolcare for over a year now, and have found it a really easy system to use. We use it for Residents and Staff payroll and it has been amazing. The sales support is really helpful with online chat and any issues that we have are sorted out promptly.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Good to navigate”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Used daily and now starting to use as part of workload”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“As a system, it largely meets our needs but not completely. I feel there are certain basic expectations lacking, which is surprising.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not fully happy with our product and services. So we can continue to improve the experience for you and all our customers, if you are willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 2 years ago

“The app is good; it had a few issues at the beginning but it seems like those issues have been resolved. The customer/support team are very helpful when you call them. They seem to be patient, they make sure that any problem or issue you may have is resolved or dealt with. I have used similar apps before but CoolCare is much better. It does everything I need, as a manager.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience for you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer. Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“It would appear the service needs more adjustements”

Helpful Report

Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@coolcare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 2 years ago

“Listens to their customers when needed and the staff are very helpful”

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Posted 2 years ago

“Some functions are very drawn out eg putting shifts onto rota - would be helpful to only click once into employee and select shifts just like careblox”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for your feedback and we are sorry there are areas of the software that you do not find as intuitive as you would like. We are continually updating our products and we will take your feedback on board as a way to improve your experience while using CoolCare. If you need anything in the meantime, please do not hesitate to contact us. Please also note that you can also contact Customer.Success@CoolCare4.co.uk or call us on 0113 385 3853 going forwards if you have any further queries. With best wishes from, The CoolCare Team

Posted 2 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews