Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.35

“The getleman i spoke to was lovely, extremely helpful and polite!!”

Posted 7 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Fast response to the query raised”

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Posted 8 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 8 months ago

“Great communication with Sarah. She followed ujp with me every step of the way snd informed me of a solution if we were still encountering the problem in the future.”

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Posted 8 months ago

Thanks for the feedback Sue - we'll make sure that we pass it on to Sarah. Best wishes from The CoolCare team

Posted 8 months ago

“I do not think you take enough time when looking at suggestions, you dismiss them very quickly and the this is the second time |I have asjed for something to be looked at and I have received the same response.”

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Posted 8 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853.

Posted 8 months ago

“Super live chat support and follow up. Issue resolved quickly”

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Posted 8 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 8 months ago

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Posted 8 months ago

Thanks for your review!

Posted 8 months ago

“Easy guidence from the customer support team”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team "

Posted 9 months ago

“First time I have used this chat room and found it very good.”

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Posted 9 months ago

Thanks for your review - we really appreciate you taking the time Regards from the CoolCare team

Posted 9 months ago

“I like cool care its simple to use and has everyting you need to be able to monitor your home in one place the tech guys are great and are helpful when ever there is an issue.”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

“Great system”

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Posted 9 months ago

Thanks for your review - we really appreciate you taking the time. With best wishes from the CoolCare team

Posted 9 months ago

“Very good system. Relaible and efficient.”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

“We can finally ditch the spreadsheets and paper rotas!”

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Posted 9 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 9 months ago

“helped really quickly, the only concerning thing was that i got someone elses message by mistake”

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Posted 10 months ago

Thank you for your review! We'll come back to you via direct message Best wishes from The CoolCare team

Posted 9 months ago

“I can't get into the app so far haven't been able to take any holidays”

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Posted 10 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on support@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 10 months ago

“Very difficult to know how to actually speak to someone with any issues.”

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Posted 10 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team"

Posted 10 months ago

“It's quick and user-friendly.”

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Posted 10 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team "

Posted 10 months ago

“Fast response and very informative.”

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Posted 11 months ago

Thanks for your review - we really appreciate your feedback! Best wishes from the CoolCare team

Posted 11 months ago

“I think it is a really good system, however it is not easy to start up.”

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Posted 11 months ago

Thanks for your review - we really appreciate you taking the time and value your feedback. Someone from the team will be in touch shortly but in the meantime if you need any further information then please don't hesitate to get in touch. Best wishes from The CoolCare team

Posted 11 months ago

“James who was dealing with my problem, was very effective in solving my VNB problem.”

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Posted 11 months ago

Thanks so much for your feedback Leah - its very much appreciated. Best wishes from The CoolCare team

Posted 11 months ago

“I find that there are a lot of issues with cool care and it just doesn't work for me. and for our company”

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Posted 11 months ago

Thank you for your review - we do value every piece of feedback as it helps us to identify areas where we can look to improve our service. We will come back to you by direct message with more details. Regards from the CoolCare team

Posted 11 months ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews