CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.34

4.3 Rating 178 Reviews

85 %

of reviewers recommend CoolCare

4.3

Based on 178 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user-friendly, has made the payroll process a doddle, especially with the link to Sage payroll, a payroll run now takes seconds rather than days!”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Help provided was good and in proper way. The waiting time to connect is very long. Usually 8-10 minutes.”

Helpful Report

Posted 1 week ago

Thanks for your review - we really appreciate you taking the time. We will investigate further on your comments about waiting times - we do monitor those on an ongoing basis and our average waiting time is around 2 minutes - so we can only apologise that you have had to wait longer than that. We do try very hard to deliver the best service possible to our customers. Best wishes from The CoolCare team

Posted 4 days ago

“The person I spoke to was very helpful.”

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Posted 1 week ago

Thanks so much for your review - we really appreciate it. Best wishes from The CoolCare team

Posted 4 days ago

“They resloved my problem.”

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Posted 2 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 weeks ago

“Very unhappy with the lack of communication. Original issue reported via chat at 9am Monday and advised a ticket would be raised. No further communication so I contact CC helpline at lunchtime and am left holding for a call handler to answer for a very long time. When I finally get through, my support ticket hasn't been raised as it wasn't noted where I had called from! As the afternoon progreesed, still no update on the situation and impossible to get an answer from the support line and emails went unanswered. I called again approx 3.30pm as needed to provide my company with an answer as to when they can expect me to complete the previous weeks' payroll and end up holidng again for over half an hour. When I finally speak to someone I'm told that there is nothing CC can do and we've just got to wait. Very bad customer service”

Helpful Report

Posted 2 weeks ago

Hi Suzanne Thank you for taking the time to provide us with your feedback and we can only apologise that you have been disappointed with the service that you feel you have received. This falls far below the service standards we would expect to deliver. We will come back to you directly with more information relating to your experience. Just to let you know that our standard service level agreement on our Support desk is 10 days, however we always endeavour to deal with any tickets as soon as possible and our current resolution times average 2 working days. If you would like to discuss anything further then please don't hesitate to contact us on customer.success@coolcare4.co.uk or 0113 385 3853. Apologies once again and we would like to take this opportunity to reassure you that we will continue to work hard to deliver a great service at all times. Regards On behalf of the CoolCare team

Posted 2 weeks ago

“Proactive customer service team, great work McCauley”

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Posted 3 weeks ago

Posted 2 weeks ago

“Super helpful and quick responses :)”

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Posted 1 month ago

Thanks for your feedback Dawn - we're delighted you were happy with the service that you received. With best wishes from The CoolCare team

Posted 1 month ago

“replied immediatley with an excellent solution”

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Posted 1 month ago

Thank you for your feedback Sarah - we really appreciate you taking the time to let us know about your experience - we're really pleased you are happy with the service you received. Thank you! Best wishes from The CoolCare team

Posted 1 month ago

“Contacted CoolCare for an invoice printing problem. Excellent service provided to correct our problem was given by the CoolCare customer service department.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to send us your feedback - we're really pleased that you were happy with the service you received. We'll make sure to pass your comments on to Sarah. Thank you! Best wishes from The CoolCare team

Posted 1 month ago

“I think it is a fantastic product and really easy to use. Saved me thousands of pounds in time saved”

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Posted 1 month ago

“Very quick and thorough repsonse to my question regarding support for reporting issues.”

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Posted 1 month ago

Many thanks for taking the time to provide your feedback - its really important to us. Best wishes from The CoolCare team

Posted 1 month ago

“James was very prompt with response, contacted via email and phoned next day to make sure everything worked properly”

Helpful Report

Posted 1 month ago

Thanks very much for your feedback - we really appreciate you taking the time and we will make sure that we pass it on to James. Best wishes from the CoolCare team

Posted 1 month ago

“CRM easy to use and access.”

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Posted 2 months ago

We're so pleased that you are happy with the service you received and that you find CoolCare easy to use- thank you so much for taking the time to give us your feedback, we do really appreciate it. Best wishes from The CoolCare team

Posted 2 months ago

“Communication was very good.”

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Posted 2 months ago

Thank you so much for your review - we really appreciate you taking the time and we're so pleased that you are happy with the service that you have received. Best wishes from The CoolCare team

Posted 2 months ago

“Very clear and concise resolution to query”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to send us a review - we really appreciate it. We're delighted that you were pleased with our service. Many thanks and best wishes from The CoolCare team

Posted 2 months ago

“Still need to use it, has we are still in the training stage”

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Posted 3 months ago

Thank you for your review - we really appreciate you taking the time Best wishes from the CoolCare team

Posted 3 months ago

“We haven't been using Coolcare for very long but it a fairly easy programme to master. There are a few things which could be managed better but hopefully over time the team will make improvements to iron out any little snags.”

Helpful Report

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

“Easy to use system”

Helpful Report

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the product and the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

“Has the information I need”

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Posted 3 months ago

Thanks so much for your review - we really appreciate you taking the time. Best wishes from the CoolCare team

Posted 3 months ago

“Sarah reponded to my call right away, just before 5.00pm and helped me to get our timesheets working again. She followed up twice the next morning to check everyting was still ok. Amazing customer service.”

Helpful Report

Posted 3 months ago

Thanks for your comments Jacqui - we really appreciate it and we'll make sure that Sarah gets your feedback. Best wishes from The CoolCare team

Posted 3 months ago

“A good system, however some improvements required to biostation”

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Posted 4 months ago

Thank you for your review, we really appreciate you taking the time - we'll pass your feedback on to the correct teams. Best wishes from the CoolCare team

Posted 3 months ago

CoolCare is rated 4.3 based on 178 reviews