COO Jewellers Reviews

Name: COO Jewellers
Rating: 5.00

5.0 Rating 245 Reviews

100 %

of reviewers recommend COO Jewellers

Company Reviews

Metrics

Info

5.0

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

020 7404 0757

Write Your review

Tell us how COO Jewellers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

COO Jewellers 5 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used coo for 5 years now for my wedding band, repairs and custom wants on individual items. I have always been so impressed by the service, quality and expertise at coo and have recommend friends and family who I know have been equally impressed. I will continue to use coo for all my jewellery wants and needs.”

Helpful Report

Posted 4 years ago

Hi Gemma, It has always been a pleasure to work with you, thank you for leaving a review, it means a lot to us.

Posted 4 years ago

“We purchased the middle sized Zara no. 10 ring as an Eternity ring for myself and it’s beautiful, I am so pleased with it. It’s the third purchase from COO and we will definitely be using them again. They are always very friendly, helpful and efficient.”

Helpful Report

Posted 4 years ago

Hi Sara, Thanks for taking the time to leave us a nice review, have a great wedding day. Colin.

Posted 4 years ago

“Thank you for a wonderful service, I am absolutely in love with my ring and we are looking forward to seeing you again soon to order Marks ring.”

Helpful Report

Posted 4 years ago

Hi Fay, It was nice to see you again after so long, we can make Marks ring next year, you have plenty of time. Colin.

Posted 4 years ago

“We can't thank Colin enough for all that he has done. Superb service and the rings are perfect! 🙂”

Helpful Report

Posted 4 years ago

Hi Kelly & Mark, Thanks for the review, see you next time for the eternity ring :-))

Posted 4 years ago

“Colin has advised us all the way through and given us a range of options to choose from. Amazing service and the best rings!”

Helpful Report

Posted 4 years ago

Our pleasure, look forward to making you the yellow sapphire diamond ring in the future.

Posted 4 years ago

“Fantastic customer service and great to support a local family run business. The offices in Hatton Garden and Essex made ordering and collection very easy. We purchased 2 x wedding rings and Colin was really helpful throughout, even during the difficult times of COVID. customers satisfaction is their main interest and actually suggested a smaller (cheaper) band to suit my partners engagement ring and they were right. Would certainly recommend!!”

Helpful Report

Posted 4 years ago

“Fantastic guys thanks so much for everything.”

Helpful Report

(COO Jewellers Hatton Garden) - Posted 4 years ago

“With an unusually-shaped, vintage family heirloom of an engagement ring, we were struggling to find a wedding band that would sit nicely with it, and were uncomfortable at the thought of having to send such a precious ring away for days in order to have a bespoke ring created, which was the only option offered to us by other jewellers we had spoken to. Thankfully, googling led us to COO Jewellers and their 3D scanning-and-design service - just what we needed! They responded to our initial enquiry within hours and booked us an appointment with Peter. He understood exactly what we wanted, talked us through all the options, and we only had to leave the ring with him for about 45 minutes (while we had a nice coffee at a place round the corner he recommended to us). We were also under a bit of time pressure as it had taken us so long to find COO, so needed the rings quite quickly - and this got even more dramatically urgent with the advent of the coronavirus crisis. But with everything closing down, Peter couriered the rings to us to ensure that we have them, and they are perfect (both the shaped one to fit the engagement ring and the more standard ring). So thank you, Peter and COO Jewellers for solving a problem that was worrying us, then solving another one when life got crazy, and producing a perfect result! We're delighted and very grateful. (And we should say, the price was less than we were anticipating compared to what we had been quoted by other jewellers - so excellent value too!)”

Helpful Report

Posted 4 years ago

“Received an excellent service throughout! Extremely happy with our wedding rings.. highly recommend!”

Helpful Report

Posted 4 years ago

“Phenomenal service! I was dead-set on buying and engagement ring online with a view to saving money, I'm so glad I found COO before I did. Peter sat down with me and showed me exactly where I could save money without losing quality. I have gone for a diamond I would never have considered without his help which I am really happy with. It's saved me over £1,000 which will no doubt be coming straight back to you guys for the wedding rings... Thanks for all your help, it was such a great experience.”

Helpful Report

Posted 5 years ago

“The service was brilliant - it felt like they went out of their way to help, and gave very useful advice on selecting our wedding rings, which fit perfectly and we absolutely love! We cannot wait to wear them! We would recommend COO Jewellers to everyone - thank you so much.”

Helpful Report

Posted 7 years ago

“Great service & communication. We had a custom made band to fit my engagement ring and a "comfort fit" band for the groom. Couldn't be happier!”

Helpful Report

Posted 7 years ago

“COO were extremely helpful and showed their knowledge and experience as soon as we met them. They fixed my antique engagement ring to ensure the diamonds are were secure and then designed my wedding ring to sit perfectly next to the obscure shaped engagement ring. My fiancé's wedding band is lovely and just what he wanted. Thanks for everything!”

Helpful Report

Posted 7 years ago

“I couldn't be happier with my wedding ring. I had a tricky brief - a very fine, delicate band with a patterned engraving to match a vintage wedding ring I own. It also needed to bend around my engagement ring. Peter did a superb job and his 3D-modelling software ensured a brilliant fit with my other ring. The engraving - done by a contact of his - is beautiful. Very happy to recommend Coo for professionalism with a bit of humour - much needed when planning a wedding! Victoria and Ben”

Helpful Report

Posted 7 years ago

“I thought the customer service was excellent. They really help you, give you good advice and make the ring you want personal to you. I would recommend COO jewellers highly to everyone. Peter who helped me is a top guy”

Helpful Report

Posted 7 years ago

“Very professional service provided in a friendly environment without the hard sell. Did a fantastic deal on our wedding rings and they fitted perfectly. Would happily use again in the future.”

Helpful Report

Posted 7 years ago

“Colin was extremely helpful helping us find our wedding rings. He ensured we got the best possible rings to match my engagement ring.”

Helpful Report

Posted 7 years ago

“Very friendly and we have exactly what we were looking for! Lovely rings!”

COO Jewellers 5 star review on 31st July 2017

Helpful Report

Posted 7 years ago

“Nothing was to much for Peter at COO, we got our wedding rings designed and made to our exact requirements, and also a gift for my future wife for the wedding day, totally bespoke and made to my exact requirements again, thank you Peter COO”

Helpful Report

Posted 7 years ago

“Fantastic selection, helpful and warm service and unbelievable prices! We got the rings of our dreams”

Helpful Report

Posted 7 years ago

COO Jewellers is rated 5.0 based on 245 reviews