ControlFreq Reviews

Name: ControlFreq
Rating: 4.96

5.0 Rating 183 Reviews

100 %

of reviewers recommend ControlFreq

5.0

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About ControlFreq:

When ControlFreq started in 2007, we believed mobile technology was the future of access control. Being 3 months before the iPhone was released ControlFreq took the first step on a long road of solution discovery – and so it began...

The companies we now work with are top of their game. They need highly adaptable, next-generation hardware, connected software backed up by reliable, experienced support to push the boundaries that take their game to the next level.

ControlFreq employ the very latest 4G-voLTE mobile technology to solve technical challenges in virtually any industry. We've pressure-tested the tech, built the systems and earned the stripes to explore problems and solutions with both tech & non-tech customers.

ControlFreq specialise in connected hardware & software, with 7-day phone support included standard, to provide end-customers a better investment and solutions they can rely on.

Fast-forward to today and, ControlFreq is still mobile 1st! We know what we do best, for whom, and the value we deliver. From remotely monitoring fire, intruder & panic alarms across 800 stores for a major high street retailer to turnkey mobile access control solutions for the industry maverick innovators reshaping the future of parking.

Trade integrators & installers benefit from exceptional reliability & tech support when they need it, not when our office is open.

We are ControlFreq2.0.

Visit Website

Phone:

02034780786

Email:

hello@controlfreq.uk

Location:

1, Shelley Road, Worthing
BN11 1TP

Write Your review

Tell us how ControlFreq made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ControlFreq 5 star review on 3rd October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome, does what it says with no fuss.. quick delivery , good price and it works”

Helpful Report

Posted 9 years ago

Thanks Andrew, glad you're satisfied with it. Noel

Posted 9 years ago

“Excellent technical help and great customer service. Thanks a lot.”

Helpful Report

Posted 9 years ago

Thanks Pierre, we pride ourselves on support. If you ever need help let me know. Noel

Posted 9 years ago

“I PERSONALLY SPEAKING LIKE THE TECH SUPPORTS .EXCELLENTS WHAT WE REQURIED FOR PRODUCT SUPPORTS.WHEN WE CALL THE TECH SUPPORTS NEOL WHO HELP US TO RESOLVE THE PROBLEM AS IF HE IS IN PRESENT. THANKS UTPAL BANGA CEO ,DIRECTOR TFSS LTD.”

Helpful Report

Posted 9 years ago

“Really very good and all the technical knowledge to help. Very quick to respond. 10 out 10.”

Helpful Report

Posted 9 years ago

“very help full and customer oriented .thank you”

Helpful Report

Posted 9 years ago

“Pre-sales they were very helpful, and once we had the dialler installed it kept dropping the call due to the call centre it was dialling having a DTMF tone after the welcome recorded message. They remotely updated the unit with some new custom firmware that resolved the issue. Technical support and after sales are frankly first class, many thanks Noel!”

Helpful Report

Posted 9 years ago

“I spoke with Noel who provided excellent advice in an easy to understand way without using much jargon. Thank you!”

Helpful Report

Posted 9 years ago

“Noel was extremely helpful, every time I called. Not just once but all the time I called”

Helpful Report

Posted 9 years ago

“Problem obtaining the Trade discount on line. Had to phone to resolve. Very helpfull and goods received within 24 hours of order.”

Helpful Report

Posted 9 years ago

“Once again the technical team at control freq have gone out of their way to help me get my alarm working even when the problem was not with their equipment. Knowing that there is a support system like that I would recommend them to anyone!”

Helpful Report

Posted 9 years ago

Thanks Anne, glad you got it sorted. Noel

Posted 9 years ago

“Excellent response from technical team and best of all I just received an email to mention that my ordered equipment has been shipped when same is already delivered. Hats off for delivery time!”

Helpful Report

Posted 9 years ago

Thanks Wasiim, we try our best, always. Noel

Posted 9 years ago

“I purchased this unit from the Website and so far have been very pleased with the units build quality and performance , and after reading the comprehensive instructions have found the unit has more features built in which will be very useful in the system it is being deployed in. This may not be the cheapest system on the market, but once you realise the comprehensive features it has as standard it becomes great value for your money..”

Helpful Report

Posted 9 years ago

Thanks for taking the time to leave us your comments Neville. Cheers Noel

Posted 9 years ago

“We only have one sim to run our back door bell but it and Noel's support is excellent. One trouble is that the sequence of numbers called change themselves! Other services and products from Control Freq might be interesting for us. Charles Townshend, Raynham Hall.”

Helpful Report

Posted 9 years ago

Dear Lord Townsend, Thank you for your review. I have emailed you separately regarding the 'sequence numbers are called in are changing by themselves'. This is extremely unusual as the device requires a text message in order to do this. We will resolve the issue for you one way or another. I'll speak to you soon. Best regards Noel 020 3478 0786

Posted 9 years ago

“I accept that I am a demanding customer and had numerous questions before deciding on a purchase. The advice and information received was first class. The product has proved excellent and another minor technical query was answered promptly and effectively. I have recommended them to several friends and clients who have also spoken highly of their advice and products.”

Helpful Report

Posted 9 years ago

Thank Roger. We appreciate your comments and recommending us! It's nice to get the feedback. Thank you. Best regards Noel

Posted 9 years ago

“Very helpful and knowledgeable response to my enquiries. Good prices and availability.”

Helpful Report

Posted 9 years ago

Thanks Martyn, I'm glad you're satisfied with our products and service. Cheers Noel

Posted 9 years ago

“We had our intercom system changed last October to this digital system which links to your phone. Some of the residents in our building were hesitant about it but after it was installed everyone got used to it quickly and soon saw the advantages. Recently the system stopped working, and the company were very quick to get the problem sorted remotely, so I can recommend this product and the service provided.”

Helpful Report

Posted 9 years ago

Thanks Julia, the latest technology sometimes scares people but that's why we're here and we focus on support, to make sure our customers get the best possible solution for the best value without having to worry about anything. Best regards Noel

Posted 9 years ago

“Product all seems fine and delivery as promised.. Very miffed at paying £8+ shipping for an item that cost me £200+ - seems very unfair .. Good company tho'.”

Helpful Report

Posted 9 years ago

Hi Simon, Thanks for your comments. We do use Interlink next day per-12 standard for all orders unless it's a late one in which case it goes Royal Mail Special delivery so it arrives pre 1 next day. These services cost what we charge. We don't profit from shipping like some other suppliers. We typically supply trade installers who purchase regularly. If you purchase again, we can offer you free shipping. Contact me. Best regards Noel

Posted 9 years ago

Hi Simon, we've since revised our shipping terms and now orders over £200 receive free next day pre-12 UK shipping. Best regards Noel

Posted 9 years ago

“Excellent service and follow up .”

Helpful Report

Posted 9 years ago

Thanks Roger, If you need any help setting up, let me know. Cheers Noel

Posted 9 years ago

“very helpful, professional and prompt.”

Helpful Report

Posted 9 years ago

Thank you Arlind, we appreciate your feedback. Noel

Posted 9 years ago

“Very prompt support”

Helpful Report

Posted 9 years ago

Hi Janet, thanks for your comment. Prompt support is what we do better than anyone. Best regards Noel

Posted 9 years ago

ControlFreq is rated 5.0 based on 183 reviews