“A good (I believe) but pricey product. Normally a fairly speedy delivery (which is paid for). I ordered 2 bottles almost 2 months ago and still yet to receive them. In communication with the company who’ve agreed to waive the shipping costs but I’m still waiting and have had to chase them a number of times. Would be great to see a more proactive customer service approach and to get the costs down.”
Thank you very much for taking the time to share your feedback. We're pleased to hear that you value the quality of our products, even though we understand your concerns about the pricing and delivery times.
Your experience is not up to the standards we strive to meet, especially regarding the delay in receiving your order and the need for multiple follow-ups. We sincerely apologise for any inconvenience this has caused you.
Your suggestion for more proactive customer service is well-taken and we're implementing measures to improve our responsiveness and to keep our valued customers informed every step of the way.
The products you ordered are some of our fastest selling products which are imported and sometimes there are customs delays. Around the time of your orders we also moved from an in-house to an external 3PL warehouse. This added further delays which we can only apologise for.
We're also constantly reviewing our pricing structure to ensure it reflects the quality and value of our products, as well as exploring ways to enhance the overall affordability. We are hoping to be able to reduce the shipping cost of some of our key products now we have moved to the 3PL warehouse and will keep you updated about this.
Please feel free to reach out if you have any further concerns or need assistance. We're here to help and committed to making things right for you. Your satisfaction is our top priority, and we hope to serve you better in the future.
Wishing you health and happiness.
“Thank you for arranging this purchase so amazingly smoothly! you’ve all been so helpful and I love the info you provide too…I know your products are good and well researched due to my own previous research into emf products, you’re a great resource to suggest to patients to!”
Dear Mrs Merle.
Thank you for your review! We really appreciate you taking the time to provide us with feedback and we are pleased to hear that your Microbalance candles are making a difference.
With best wishes
The Conscious Spaces Team
“I have bought a dirty electricity filter and monitor and anti mould products and extremely happy with everything especially the speed with which I am able to get support by phone.”
Dear Marianne
Many thanks for taking the time to leave us feedback - we are so pleased to hear that you are happy with your products and we appreciate your continued custom.
With best wishes
The Conscious Spaces Team
“I downsized into an apartment at the end of November & it became clear I hadn’t downsized enough! As the dust started to settle I became very aware of the excess of LED’s provided (even on the radiators) including a smart meter and that my mobility issues seemed worse. I dowsed the room energies and found they were negative. I took a chance on a QiHome and yes it certainly changes room to positive energy. The Sweet Dreams bulbs & bedside lamp gives a gorgeous restful amber glow better than the ‘blue’ leds already installed. Too early to say on the longterm benefits as I am learning to only have the router on when necessary. But given known risks to eye health with leds, I’m very optimistic.
Ordered shortly before Christmas and received promptly, will be ordering more products shortly.
Thank you Gerry & all at Conscious Spaces”
Dear Chris
Thank you for taking the time to leave us a review! We are delighted to hear that you are already feeling the benefits of your BlockBlueLight products. It is also wonderful to learn that the Qi Home has introduced positive energy into your space. We are appreciative of your feedback and we look forward to hearing more about how you find the Qi Home in the longer term.
With best wishes
The Conscious Spaces Team
