“The system took the registration, make and model etc and produced quotes, but it wasn't clear that these did not cover a campervan (professionally converted when new) and meant that we almost took out insurance that would have been invalid.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If your vehicle was converted after being sold it would most likely still appear on the database as a van rather than a campervan.
We do have a section dedicated to campervans
https://www.confused.com/caravan-insurance/campervan
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Jess, Confused.com Representative
“Wrong information is passed to insurers, when I phoned insurance company to confirm policy said wrong information was passed to them and charged me an extra £200😫”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. Information entered on to the quote form by our users is passed accurately to the insurer to set up the policy.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com.
I’m very sorry for any inconvenience this has caused you.
Dan, Confused.com Representative
Hello Ian,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com and confirm the name of the insurer in question.
Ka, Confused.com Representative
Hello Stuart,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Stuart. We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello Garry,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“Not so good these days, twice I have been shown a price for vehicle insurance and then when clicked on go to the company direct it then shows a different price, always more.”
Hello James,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, James. We hope to resolve this for you soon.
Jess, Confused.com Representative
Hello Edson,
Thank you for leaving your review.
I'm really sorry to hear the prices you have received were not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance.
Dan, Confused.com Representative
“Previously found prices to be competitive, until this year discovered broker not passing on important disclosure I'd made to the insurer. In future I'll be checking every quote for accuracy. I don't want a claim to be refused by insurer for non disclosure.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“It needs to be made clear about the prices shown as they are very misleading. One might think its a good price as you have ticked the appropriate boxes at the start, but when you click on the site it's saying this is extra that is extra and at the end its added on an extra 100 plus pounds.”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“The information I provided was not correctly sent through to the insurer I went through with and as a result once I corrected the error the price went up but I was unaware of the error until after I had paid.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Jess, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance.
Ka, Confused.com Representative
“saw a quote I liked so went to the company site and paid for it. I then got a message that I must speak to someone at another broker, who then asked me all the questions again, at least 3 more times. Finally she said that they would not quote and the only company to quote wanted 5 times what I had already paid. VERY PERPLEXING.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“So, the comparison experience was very good however, the insurance company experience definitely not so good. Having been pleased with the advertised premium and gone with that, I was contacted by the insurance company to "clarify", information on the application. An adjustment which made no change to the premium was required and guess what? Yes, that adjustment cost a further £25
The day after paying that extra cost I have been contacted again by the insurance company saying they need to see all the renewal documentation and my official NCB certificate. I can genuinely declare I have never had to produce either of these to a new insurer before. So much for saving time and trouble using Confused.com, perhaps they might like to have a word with Motorvision about the welcome they extend to new customers.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“Initial advertised quote looked ridiculously cheap compared to my renewal. By the time I’d clicked through to the insurance companies website it was over £100 more than originally stated and not far short of my renewal! Always expect it to be slightly higher than advertised, but not by over £100.”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello Garry,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Jess, Confused.com Representative
