“Your quotations precluded use for motor trade purposes. I questioned this, as my use could be construed as being motor trade and I was told to try your specialist trade department. However, they, rather abruptly, refused to offer me insurance as as I did not meet their criteria. I actually felt as though my request was viewed as some sort of scam, rather than the honest customer request it actually was.
This left me without a suitable quotation and I was forced to take my business elsewhere.”
“The whole experience was very frustrating. Each attempt to follow a quote ended up with it freezing. I believe the issue is, my registration is recognised as a 3 door van and not a 5 door landrover.”
“When I went on to accept the offer they would not accept me due to age and I had already put my age in as a required question, which delayed my acquisition of insurance on a disabled van to carry my husband’s mobility scooter very disappointed”
“I used the website and found some great prices, however when I noticed a slight error with ' licence held from' and corrected it to held licence longer the price jumped up by over 500 pounds. ( should have been lower if anything) If I had not noticed the error that I didn't make then I would have been in for a world of pain. Hesitant to use the search site again I'm afraid.”
“I filled out all relevant information then it wouldn't accept it. If you actually employed humans it would work better, the amount insurance charge it's not like they can't afford it.
I'll be astounded if I get a reply from a human about this- I imagine ill receive a generic reply that you send out to people so they think they're a valued customer but in reality all you value is they're money!”
“There was no option for any driver/any driver over 30.
The form is too black and white, too specific - a one size fits all affair.
As a result we ran out of time and had to, probably, pay over the odds to our current provider.”
