“I took out insurance yesterday 18/06/23 accepted it online then said need to confirm details over phone rang advised long que so requested call back so far that have called back 3 times for less than 1 second not enough time to answer phone I have rung again 4 times today 19/06/23 again long wait times requested 4 call backs so far nothing and I’m still Not insured Not happy at all with service and still getting texts asking me to call them Service is Hopeless when I get through I’m going to totally cancel and get insurance from another provider.”
“Confused.com van insurance took all the stress from comparing costs and level of cover each insurance company were giving. Their approach makes me as a customer feel reassured, that I'm getting value for money and the best deal within my budget.”
“Not always clear on insurance provider site after if cover includes communities to work on vans and also you select an alarm level and its not recognised on the insurance supplier site. You change it to what was originally selected on confused.com and it changes the price.”
