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Confused.com - Car Insurance Reviews

4.5 Rating 194,781 Reviews
91 %
of reviewers recommend Confused.com - Car Insurance
4.5
Based on 194,781 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Anonymous
Anonymous  // 01/01/2019
Would you recommend Confused.com? Yes
Easy to use website and great you get 250.00 excess help. Always use confused.com
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Posted 1 day ago
Would you recommend Confused.com? yes
Easy to use. No annoying phone calls.
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Posted 1 day ago
Would you recommend Confused.com? yes
The app and webpage is very easy to navigate and clear. The prices were slightly lower than other comparison sites
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Posted 1 day ago
Would you recommend Confused.com? yes
Just does what it says-- great ,unusual these days no misinformation carry on i am not confused! ++++
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Posted 1 day ago
Would you recommend Confused.com? yes
Checked other sites and confused was the best one I visited.
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Posted 1 day ago
Would you recommend Confused.com? yes
Very clear info and easy to use site.
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Posted 1 day ago
Would you recommend Confused.com? yes
Quick and simple to fill in the form. Get results fast.
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Posted 1 day ago
Would you recommend Confused.com? yes
Confused.com is so good compared to other websites to look for your insurance and the likes. Weldone
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Posted 1 day ago
Would you recommend Confused.com? no
Scam artists
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Posted 1 day ago
Hello Hamzah, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative
Posted 14 hours ago
Would you recommend Confused.com? yes
Very helpful!
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Posted 1 day ago
Would you recommend Confused.com? no
Seems all very similar regarding service offered
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Posted 1 day ago
Would you recommend Confused.com? yes
Gave plenty of options and companies offering different levels of cover. Very pleased, used this site every year
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Posted 1 day ago
Would you recommend Confused.com? Yes
Great prices, Good customer service 👍
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Posted 1 day ago
Would you recommend Confused.com? yes
It's very easy to choose and check all insurance companies. Compare each of them.
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Posted 1 day ago
Would you recommend Confused.com? yes
Quick and easy to do hassle free
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Posted 1 day ago
Would you recommend Confused.com? yes
Very competitive pricing for car insurance. Website well laid out and easy to use.
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Posted 1 day ago
Would you recommend Confused.com? yes
Have now used Confused.com twice for motor insurance. Very easy to use and options on many quotes leading to great savings.
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Posted 1 day ago
Would you recommend Confused.com? no
i HAVE CONSISTENTLY USED SEVERAL COMPARISON SITES BUT FOR WHATEVER REASON, CONFUSED REGULARLY QUOTES HIGHER PREMIUMS THAN ITS RIVALS AND SOMETIMES SUBSTANTIALLY MORE. THIS ALSO APPLIES TO OTHER ASPECTS OF THE QUOTES I.E. EXCESS PAYMENTS, COST OF BREAK-DOWN ETC.RE MOTOR INSURANCE
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Posted 1 day ago
Hello Chris, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative
Posted 14 hours ago
Would you recommend Confused.com? yes
I'd tried a few different sources of trying to find a New insurance quotes for 2025 But I couldn't find a better quote than staying with the Company that I was with last year, they'd knocked £50 off from 2024 ( so that'll do Me ) thanks Hastings direct 😉
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Posted 1 day ago
Would you recommend Confused.com? no
I get quote that include breakdown cover, courtesy car, windscreen cover etc and when I go to the retailer to complete the quote, these are now being offered as extras which then gives a higher price than I thought I was getting. very frustrating
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Posted 1 day ago
Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative
Posted 14 hours ago
Confused.com - Car Insurance is rated 4.5 based on 194,781 reviews