Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 194,399 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 194,399 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Because every quote I followed to provider, they increase price on average by £50.00. My details had not changed, they are as entered into the Confused.com site. Not impressed.”

Helpful Report

Posted 1 day ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 hours ago

“Website is easy to use and understand. Good range of quotes to choose from”

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Posted 1 day ago

“Very easy to navigate,found what I was looking for with no problems. Great service.thank you”

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Posted 1 day ago

“Great site to find best and cheapest deals use it for all my renewals”

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Posted 1 day ago

“I was gladly and pleased to say and can remember the young lad called kurav from India was very helpful. Could have been cheaper like admiral prices but the lad from India made e content with his chat”

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Posted 1 day ago

“I find comparison sites easier to find best quote. Confused usually gets my choice,because the quotes of same companies on other sites are higher to fund their promotion gimmicks”

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Posted 1 day ago

“Gave me the best quote and very easy to use - would recommend.”

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Posted 1 day ago

“As a lady well into her 70's, I am not very computer savvy ! I found the Confused site easy to navigate and was very pleased with the quotes I received. My renewal quote from my old insurer was over £60 more than the quote I chose and offered me much more comprehensive cover. Receiving a £20 Sainsbury's voucher was the icing on the cake. Thank you Confused.com. Great service.”

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Posted 1 day ago

“Did what I wanted got cheaper insurance”

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Posted 1 day ago

“Easy way to find suitable insurance with confused.com, thank you and a few weeks before reminder e mails also very helpful.”

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Posted 1 day ago

“I found it disappointing that these online quotes raise one's hopes of a reasonable quote, but when one explores them more deeply one discovers that everything normally part of a quote in the past, is now an extra. This quote and others I explored, eventually added up to more than the quote I received by post and paid for over the phone, a safer way to pay than online. It was also better to talk to a real person and explain the situation. One thing I wanted to remove was 'eu insurance' : no one seemed able to do that. Since I don't expect to go in to Europe with this car, that section should have been an option, rather than more necessary items like windscreen insurance. This year was a traumatic but learning experience. Next year I won't bother with online. Too much of a waste of time. This is a general comment, not specifically abled at Confused.com Also I noticed how the cost of RAC road rescue varied from £9.90 up to £99. Not sure why.”

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Posted 1 day ago

“Quick and easy to use can't fault it 👌”

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Posted 1 day ago

“Great Price. 👍”

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Posted 1 day ago

“They just made it so easy”

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Posted 1 day ago

“I want to get a valuation of my rather old car and although you weren't able to do this you supplied details of a company that could. Many thanks”

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Posted 1 day ago

“Good selection of offers and all very straight forward”

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Posted 1 day ago

“Good prices, easy process, and rewards paid for using their portal. App also good for car details and reminders”

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Posted 1 day ago

“Great renewal price, relatively easy use,.”

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Posted 1 day ago

“easy to look for the right deal”

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Posted 1 day ago

“It was all I expected it to be so fine!”

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Posted 1 day ago

Confused.com - Car Insurance is rated 4.5 based on 194,399 reviews