Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 192,366 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 192,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very confusing this year . I have used your site for years?with no problems. Why have you made really hard ?? Latest technology is over taking. My friends of the same age group say the same thing. So it is not me . I spent hours as have lots of people. Got there in the end. All the comparison have become more difficult to do online in my option.”

Helpful Report

Posted 1 week ago

Hello Linda, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 week ago

“Very easy to use”

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Posted 1 week ago

“Very straightforward and clear.”

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Posted 1 week ago

“Extremely pleased with advantages gained from getting an early quote using Confused.com you were 4 days ahead of my existing insurer no names of course but they didn’t pay up in 1912 cover of Titanic.Quotes so important but proper cover even more so.Thank You.My cover is perfect for my requirements.well done.”

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Posted 1 week ago

“Confused always gives me the best quotes and the rewards are an incentive to buy from you. I've got my last 3 policies through you so I would recommend it.”

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Posted 1 week ago

“Easy to navigate, quick response to show available providers, affordable prices and simple in every way.”

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Posted 1 week ago

“Easy to use and got a really good price for my car insurance”

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Posted 1 week ago

“Very helpful and easy to use services. Follow simple steps to get the best insurance price”

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Posted 1 week ago

“Amazing just amazing. Pretty straight forward and easy to look for my insurance”

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Posted 1 week ago

“I'm so grateful for your service. It had saved me hundreds of pounds in car insurance year on year. Thank you so much.”

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Posted 1 week ago

“I only give you guys a 5 on the basis that first quote requesting comprehensive cover was £250. When I was connected direct to Aviva £250 was for 3rd party. For comprehensive which I wanted cost more, nearly £300 in total. 2 days later I read that Direct Line (who I have been with for many years now) have been bought by Aviva and they are driving up their (Direct Line) quotes. Interesting!”

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Posted 1 week ago

“Gareth was very helpful”

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Posted 1 week ago

“Easiest change of car insurance ever”

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Posted 1 week ago

“Efficient, easily navigated site with positive outcome.”

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Posted 1 week ago

“Amazing and easy process, got the best quote and had some goodies as well.”

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Posted 1 week ago

“Thankyou for the comparisons,”

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Posted 1 week ago

“Relatively easy to do and very quick to supply quotes”

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Posted 1 week ago

“Fast and great price”

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Posted 1 week ago

“After offering when I tried to pay marshmallow said we can't offer you”

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Posted 1 week ago

Hello Azeem, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find the contact details for Marshmallow insurance on their website here: https://www.marshmallow.com/article/how-to-contact-us. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 week ago

“Very good, found AA for me who got the job done very quickly. Thanks”

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Posted 1 week ago

Confused.com - Car Insurance is rated 4.5 based on 192,366 reviews