Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 195,628 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 195,628 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very helpful as it gave vareity of options to chose from.”

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Posted 2 weeks ago

“I got a quote priced at just below £1500. After correcting an error with my date of birth (literally changed 15th to the 18th, month and the year stayed the same), the premium went up by £150. Terrible practices and I can’t believe the FCA is allowing this to continue happening especially with Consumer Duty rules being in force.”

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Posted 2 weeks ago

Hello Almir, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“Best ever easist”

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Posted 2 weeks ago

“Easy to sign up”

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Posted 2 weeks ago

“very good and no trouble in get cover.”

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Posted 2 weeks ago

“Very competitive, easy to use and the added bonus of a sainsburys voucher and free monthly coffee.”

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Posted 2 weeks ago

“All details were correct and I could easily choose the best option for me.”

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Posted 2 weeks ago

“Very easy to access the site. Car details and insurance requirements efficient layout of data and questions. Good choice of insurers and cheaper than other sites. Will use again”

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Posted 2 weeks ago

“Same insurance has cheaper quotes in other compare companies”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 week ago

“Excellent service and great prices. Also the bonus of £20 gift voucher and free monthly coffee from Greggs is a nice bonus”

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Posted 2 weeks ago

“Easy to navigate, love the rewards.”

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Posted 2 weeks ago

“Best prices”

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Posted 2 weeks ago

“Confused.com is very easy and very quick to use, I got my quotes back in a couple of minutes and it was easy to follow up my choice of insurer with the eventual price being the same as advertised on confused.com which is fantastic.”

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Posted 2 weeks ago

“Fast and excellent service”

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Posted 2 weeks ago

“I used confused for the first time but it so hard to get your rewards”

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Posted 2 weeks ago

“Easy to see quotes and compare options”

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Posted 2 weeks ago

“Brilliant that you get reminders that your insurance is running out. As your details are retained you get a selection of potential insurers and your details, if necessary, can be easily updated. Fantastic experience and Thank You Confused.com.”

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Posted 2 weeks ago

“Good selection of quotes and the one chosen beat my current renewal by over £30.”

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Posted 2 weeks ago

“Generally very good and an easy to use website. Only negatives are the silly offers of 'free' drinks etc, which I could ignore on the website, but were then emailed to me when I'd ticked no marketing. No gimmicks please!”

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Posted 2 weeks ago

“It’s not any quicker, company’s keep u on phone 10mins then hung up, Too many online no customer phone lines, On 3rd company now clich in system can’t take payment, it’s joke”

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Posted 2 weeks ago

Hello Ronnie, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

Confused.com - Car Insurance is rated 4.5 based on 195,628 reviews