Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 192,375 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 192,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Secured my car insurance with RAC Online via Confused.com at £5.00 less per month than last year and £10.00 less than their quotation for this year. Many thanks.”

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Posted 1 week ago

“Easy to use, good service”

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Posted 1 week ago

“The ease and convenience of the comparison process carried out by Confused.com is very good and worthwhile.”

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Posted 1 week ago

“An easy way to compare quotes and chose one that matched my individual requirements”

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Posted 1 week ago

“Have used this comparison site for several years and would always recommend it”

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Posted 1 week ago

“Used this for my car insurance”

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Posted 1 week ago

“Good service and variety of options at competitive prices”

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Posted 1 week ago

“Comparison with clarity. Found a perfect balance between cost and needs provided for. Not confused advice at all!”

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Posted 1 week ago

“Really simple to renew quotes year to year (once you've done the initial set up) & easy to compare the different options available.”

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Posted 1 week ago

“All worked smoothly”

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Posted 1 week ago

“It was as straightforward as any of these sites to use and got us a decent reduction in premium for next year.”

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Posted 1 week ago

“Very easy to use and always get a good deal”

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Posted 1 week ago

“EASY TO DO. GOOD SELECTION OF INSURERS. DETAILS WELL SET OUT. SAVED ALMOST £100 ON QUOTE FROM MY PREVIOUS INSURER.”

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Posted 1 week ago

“Graet offers, cheaper the other compare platform”

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Posted 1 week ago

“Great service”

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Posted 1 week ago

“Not happy with being bombarded with emails after searching your site for car insurance. The number of these repetitive emails is overboard and totally unacceptable. As a result of this I will not use confused again.”

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Posted 1 week ago

Hello Wayne, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Jess, Confused.com Representative

Posted 1 week ago

“Initially, pleased with the service and competitiveness of insurance. However, this year I wanted justification of a 37% increase in premium and your customer service team would not answer the question. Chat bots and online customer service was not good - each time the customer service response was lengthy (a chat is like an on going conversation, not waiting 4/5 minutes for a response)and it appeared they were following their script and not listening or answering my questions.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 week ago

“All good but when company selected couldn't complete”

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Posted 1 week ago

“The registration was flawless and no hidden costs”

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Posted 1 week ago

“Went through smoothly and quickly”

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Posted 1 week ago

Confused.com - Car Insurance is rated 4.5 based on 192,375 reviews