Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 194,395 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 194,395 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“I found it quite simple and straightforward to fill in my details and request my needs for car insurance with named driver. Thank you confused.com for making it so easy.”

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Posted 22 hours ago

“Managed to get a cheaper price which is the primary aim when shopping around. Bit of a pain loading info onto site but if it saves me money.”

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Posted 22 hours ago

“got it cheaper than last year.”

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Posted 22 hours ago

“Put me onto a bad deal with a well known co. Am changing assap.”

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Posted 23 hours ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 6 hours ago

“The quote process was simple and easy to follow with cler results- I went on to take our a car policy following on from this experience”

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Posted 23 hours ago

“Excellent and very helpful service, thank you.”

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Posted 23 hours ago

“Great place to shop all different car insurance companies, I found my cheapest price for the year on confused.com compared to other comparison sites. Would recommend”

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Posted 23 hours ago

“Ease of use & easy to change/amend details”

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Posted 23 hours ago

“Saved money easy to use”

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Posted 1 day ago

“easy site to use and quote very good and easy to edit if you need to add something that has been forgotten”

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Posted 1 day ago

“Sorted my criteria for my car insurance quick and easy to get quotes.”

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Posted 1 day ago

“Quotes kept on changing”

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Posted 1 day ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 hours ago

“I'm using confused.com for over 2 years and they always have the best offer for car insurance.”

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Posted 1 day ago

“very easy to complete, good prices but difficult to claim rewards on older computor programmes”

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Posted 1 day ago

“I was with my previous insurance company fore 2 years every year they vertually doubled the renewal quote went to confused.com and got car insurance for half price very very happy”

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Posted 1 day ago

“Well I entered the information required, which was okay, which ticked all what I needed and gave me a price, then moving on it goes to add on’s then it became confusing, Everything that was ticked it was asking again and price was changing? Don’t understand this you have my existing information so why are you asking again? All you should be asking is has anything changed or would you like to add anything. So now I’ll have ring each insurance company individually. For a price Thanks”

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Posted 1 day ago

Hello Brian, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Brian. Dan, Confused.com Representative

Posted 6 hours ago

“Because every quote I followed to provider, they increase price on average by £50.00. My details had not changed, they are as entered into the Confused.com site. Not impressed.”

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Posted 1 day ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 hours ago

“Website is easy to use and understand. Good range of quotes to choose from”

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Posted 1 day ago

“Very easy to navigate,found what I was looking for with no problems. Great service.thank you”

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Posted 1 day ago

“Great site to find best and cheapest deals use it for all my renewals”

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Posted 1 day ago

Confused.com - Car Insurance is rated 4.5 based on 194,395 reviews