Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 195,628 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 195,628 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“I am confused”

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Posted 2 weeks ago

Hello Jose, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“Was able to get the best car insurance quotes and made me save money this year on car insurance”

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Posted 2 weeks ago

“Prices change”

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Posted 2 weeks ago

Hello Elaine, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Elaine. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 week ago

“Too early to say”

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Posted 2 weeks ago

“Everything in one place easy work”

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Posted 2 weeks ago

“they provided a vast list of companies, one of which was £300 cheaper than my current company and cover was more extensive as well”

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Posted 2 weeks ago

“Great easy to use. Really happy with search results”

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Posted 2 weeks ago

“Cheapest quotes out of all the comparison sites I checked.”

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Posted 2 weeks ago

“Great site, easy to use, easy to understand, loads of good prices - A+++ what more can i say”

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Posted 2 weeks ago

“very nice experience”

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Posted 2 weeks ago

“This is my fourth year with Confused.com for my car insurance my home insurance and now it will be my holiday insurance this year”

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Posted 2 weeks ago

“Good and easy to reach”

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Posted 2 weeks ago

“Very expensive”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 week ago

“So needy! you provide a service for which I assume you get a small payment? can I charge you for my opinion? yes I chose a new ins co through your website thanks.”

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Posted 2 weeks ago

“Efficient at finding cheapest prices”

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Posted 2 weeks ago

“I'm not happy the way you put back box and app in the quotes. You should add them in has extras if needed. I thought I had a cheaper quote until I got on the insurers webpage.”

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Posted 2 weeks ago

“It did help on finding considerable insurance thanks 🙏”

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Posted 2 weeks ago

“Easy to use. Much better quotes than I had from my regular insurer. Will use this site again”

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Posted 2 weeks ago

“Can’t find accurate quotes for cars if I haven’t gotten my lisence yet it just shows majorly overpriced quotes it’s ridiculous”

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Posted 2 weeks ago

Hello Nikita, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“I have used Confused.com for several years and have always found it very helpful. On this occasion it moved to its best excellence, having reconfigurated the website with what looks like AI to my layman's eye. It was as though I was having a conversation with somebody and can truthfully say it is the best online experience I have ever had. Well done and thank you. Regards, David Sherman”

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Posted 2 weeks ago

Confused.com - Car Insurance is rated 4.5 based on 195,628 reviews