Complete EPC Reviews

Name: Complete EPC
Address: 99 Middlesex Street, LONDON
Rating: 4.96

5.0 Rating 1,132 Reviews

100 %

of reviewers recommend Complete EPC

Company Reviews

Metrics

Info

5.0

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Complete EPC:

Complete EPC are your leading One Stop Service for both Commercial and Domestic / Residential Energy Performance Certificate's (EPC's) If you are selling or buying, renting or leasing, landlord or tenant, estate agent or solicitor, we offer Commercial & Domestic / Residential assessments combined with a competitive service.

IF YOU HAVE ANY QUESTIONS. PLEASE CALL US ON 0800 917 4026

Visit Website

Phone:

0800 917 4026

Email:

info@completeepc.co.uk

Location:

99 Middlesex Street
LONDON
E1 7DA

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Complete EPC 1 star review on 18th April 2023

Mr Mayur Kot****

Complete EPC 2 star review on 10th March 2022

Anony****

Anonymous

Anonymous // 01/01/2019

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“Good service and will use this company again”

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“Thanks for the epc cert.”

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“Good service & prices.”

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“Danny is polite, courteous, punctual and above all professional and good at his job. His polite manner won me over from our very first telephone conversation. So when he arrived it was as if we knew each other before. He got on with the job straight away, a true sign professionalism. Well done Danny and all the very best for the future.”

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“Complete EPC impressed me on multiple levels.”

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“Very helpful my queries were dealt with immediately”

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“They kindly produced my sap certificate within 48 hours for my building control final sign off.”

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“Excellent Service, Prompt Delivery of EPC”

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““Very friendly, helpful, efficient, and competent. Great customer care”

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“The cheapest price with a good service”

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“Roland turn up on time and carried out a epc for my shop. I was very impressed with the level of service that i received.”

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“Helpful and quick response in producing my epc. thank you very much.”

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“Straightforward, reasonable quotes. they did a good job.”

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“professional service and reasonable price”

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“Quickly survey , and epc was sent through the next working day”

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“Excellent service and would highly recommend! Our assessor was Danny and he was great!”

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“I would not recommend this company to anyone. The assessor who issued my EPC certificate was extremely rude when I simply queried the results of his energy efficiency assessment. I ended up filing a complaint with QUIDOS, the energy Assessor Accreditation and Certification body, who then failed his initial assessment. The energy efficiency rating for my property has now improved as a direct result of a quality audit that was completed by QUIDOS. The energy assessor of Complete EPC has not bothered to apologise for his inaccurate assessment and extreme rudeness. _______________________________________________________________ In response to the reply that I received from Complete EPC with regard to my review of 19th June 2019, I was never rude nor did I ask for my EPC certificate to be changed to a C grade. I simply had doubts about the assessment, which I queried in an email and the response I received was the energy assessor shouting down the phone at me demanding my bank account details to refund his fee and threatening to remove my EPC certificate from the register. He bluntly told me that he was a very busy person and didn't have the time to go over the points in my email. Why would Complete EPC respond to my review saying that I was rude to the energy assessor and other members of staff when that was never the case? It's just unbelievable how far they can go with their lies instead of apologising! I had no interaction whatsoever with any members of staff apart from the energy assessor and I was never rude to him. At no point did Complete EPC "strongly recommended" for me to contact QUIDOS, the accreditation body, as they claim in their response. That is another lie. I was in shock and in disbelief by the manner in which I was spoken to, and it was at my own initiative that I decided to contact QUIDOS. It was the Technical team of QUIDOS, who answered my queries and advised me to send a written complaint to them. Even QUIDOS confirmed that the energy assessor of Complete EPC came across to them as "uptight" and "brash" over the phone. QUIDOS thanked me for my written complaint and confirmed that a decision was taken to carry out a quality audit on the EPC. They confirmed that they would involve the Energy Assessor to collect all the evidence gathered on the date of the assessment. After looking at all the evidence, QUIDOS wrote back to me confirming that the quality audit carried out on my EPC certificate came back as 'a fail'. They then directed the assessor to relodge the report with specific changes. Thanks to QUIDOS I have now an accurate certificate that properly reflects the energy rating of my property, gaining one additional star for my main heating, two additional stars for my hot water rating, and my estimated energy costs for the property and energy efficiency rating have both improved. I took the time to write my review on this portal to expose the awful experience I had with Complete EPC. They have demonstrated to be not only highly unprofessional, but LIARS as well. _______________________________________________________________ Complete EPC initially responded to my review with their very distorted version of events. They have now decided to change their response by removing the majority of their original comments...”

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We have 100's of reviews and feel you were trying to get a better rating for your property by being aggressive and trying to cause problems. This matter has now been resolved from all parties. PLEASE SEE THE ADDITIONAL REVIEWS THIS PERSON HAS MADE. https://uk.trustpilot.com/users/5ca62f799b19aa408773605d

“Excellent service for a good price. Danny organised an appointment directly with my tenant and promptly emailed me the EPC. Would recommend using them for London properties all the time.”

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“Very friendly man turned up on time and was very polite”

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“Daniel was brilliant, punctual and efficient and a very personable bloke. The only thing that let him down was supporting Chelski. I would happily recommend him to anyone looking for an EPC assessment.”

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Complete EPC is rated 5.0 based on 1,132 reviews