Commusoft Reviews

Name: Commusoft
Address: 220 N. Green, Suite 4013 Chicago, IL 60607, USA, London
Rating: 4.27

4.3 Rating 30 Reviews

87 %

of reviewers recommend Commusoft

Company Reviews

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4.3

Based on 30 reviews

Customer Service
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About Commusoft:

Commusoft is an online all-in-one software system for plumbers, gas and heating engineers, electricians and oil technicians. It helps to manage customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on PC, Mac, iPhone, iPad, Android phone or Android tablet.

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Phone:

(872) 212 311

Location:

220 N. Green, Suite 4013 Chicago, IL 60607, USA
London
SE10 0ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total pain to use in the field. Requires constant communication with the office to get it to run. Poor service reminders system. No automatic invoice reminders. VERY ANNOYING AND ON EVERY OTHER SYSTEM I'VE USED. Basic data entry problems in the app constantly. Can't bill 0.5 of an hour, difficult to edit invoice emails in app. No way for office to update certificate information (if customer required a billing address change) App/desktop keeps crashing. No way for engineer to add service reminder date. Does not default to the current day when checking jobs or booking appointments so easy to book wrong day or miss a job. Can not alter prices of parts as you go in the estimates. Silly phone number format that many customers have commented on (displays with country code on headers and paper work) Links to googlemaps in app do not work any more because of poor data entry formatting. no access to management systems from phone, only desktop. Populating VAT as 0% as default in labour charges All very frustrating as its more expensive than other software and they all do all of that better. The main plus for a small business is that it links industry certificates to it, so stops the need for double entry. We will stick with it for now because i can't be bothered to change. The customer service is ok and they get back to you with answers to problems they can solve. But i've been very disappointed with it for what it cost to run and set up.”

Helpful Report

Posted 5 years ago

Commusoft is rated 4.3 based on 30 reviews