Commusoft Reviews

Name: Commusoft
Address: 220 N. Green, Suite 4013 Chicago, IL 60607, USA, London
Rating: 4.27

4.3 Rating 30 Reviews

87 %

of reviewers recommend Commusoft

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4.3

Based on 30 reviews

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About Commusoft:

Commusoft is an online all-in-one software system for plumbers, gas and heating engineers, electricians and oil technicians. It helps to manage customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on PC, Mac, iPhone, iPad, Android phone or Android tablet.

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Phone:

(872) 212 311

Location:

220 N. Green, Suite 4013 Chicago, IL 60607, USA
London
SE10 0ER

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 2 months ago

“Absolutely awful company with a "computer said no" attitude. We had high hopes for implementing this software at our firm - their sales people are fantastic at promising the Earth and glossing over the defects. In practice the whole program is unwieldy and badly thought out, it actually makes more work for us rather than less. Of course they laid the blame for its failings at our feet - "we didn't try hard enough", "why wouldn't we wouldn't change our working practices to fit?" - after months of fruitlessly trying to fit a square peg into a round hole we called it quits. Commusoft were immovable about us paying the whole of our contract despite acknowledging that Commusoft doesn't do what we asked for and that some o the way its set up makes zero sense. They have no interest in taking on suggestions for improving and no way to properly escalate a complaint. A company that truly cared about its customers would know when to respectfully bow out but all they care about is the cash. Red flags all the way. I dare say it has it's place if you are just setting up but give it a miss if your business is already established and especially if you run more than one team. We went back to Tradify who have been great and actually do listen to concerns and implement useful changes when suggested.”

Helpful Report

Posted 8 months ago

Dear Anna, Thank you for sharing your experience with us. We are genuinely sorry to hear that your expectations were not met and that you faced difficulties with our software. At Commusoft, we strive to provide solutions that streamline and enhance operational efficiency. We acknowledge that implementing new software can be challenging, especially when it requires adjustments to existing workflows. During our onboarding process, we emphasize the importance of fully engaging in our training sessions and dedicating time to customization and automation to achieve optimal results. These steps are crucial for unlocking the full potential of Commusoft. We regret that you felt our support was insufficient and that your concerns were not adequately addressed. Your feedback is invaluable, and we are committed to improving our processes and customer support. We encourage open dialogue and continuously work towards incorporating user suggestions to enhance our software. To provide additional context, we offer a 14-day cooling period at the beginning of our 12-month contracts to ensure our clients are confident in their decisions. During the first few months of your contract, we conducted six 101 training sessions with our Customer Success Manager to assist you in setting up Commusoft. Unfortunately, after these initial sessions, the remaining scheduled sessions were not attended, and the request to cancel was made in March. We understand that every business has unique needs and appreciate your perspective. While Commusoft may not have been the right fit for your firm, we understand your desire to return to Tradify and continue their services. Thank you again for your feedback. If you have any further comments or suggestions, please get in touch with us directly. Sincerely, The Commusoft Team

Posted 8 months ago

“hinder software familiarity. This experience confirmed that Commusoft is poorly managed and unreliable I was keen to come to some sort of amicable agreement but they are expecting me to loose the money paid for the training sessions, without even reimbursing the missed session (which I find strange as if the contract states if I miss it then I loose the £200) All I was offered was a 15% discount of the full year which doesn't even cover the 1 missed training session and would leave me paying over £2500 for something I have never used and caused my company nothing but stress and missery. If you are looking for a CRM system that is highly confusing, will not help your business and a company that is only interested in your money then this is definitely the one to go for! I now have a lawyers letter demanding the money for the full year plus another £700 on top of it (even though the contract runs till December so the last payment wouldn't be due till then!) 3.5k for something ive never used... You couldn't make these crooks up!”

Helpful Report

Posted 10 months ago

We sincerely apologise for the frustration and inconvenience you’ve experienced with Commusoft. Your feedback is very important to us, and we would like to address each of your concerns thoroughly. 1. Training Sessions and Scheduling Delays We understand the importance of timely training. Although Commusoft isn’t an out-of-the-box solution, there is plenty that can be done prior to ensure the setup is progressing smoothly. The training sessions are designed to help users get the most out of our system alongside your self-learning. The inconvenience caused by the trainer’s illness and the inadequate communication regarding rescheduling is regrettable, and we are reviewing our processes to prevent this in the future. 2. Complexity and Usability of the CRM Our CRM system is designed to cater to a wide range of business needs, but it requires some level of self-learning and adaptation. While we strive to create a user-friendly and effective system, it may not align perfectly with every individual use case. The functionalities between the desktop and mobile app are inherently different due to platform capabilities, but quoting is available on both. We continuously work to improve our software, but users are expected to adapt to some variations between platforms. 3. Misleading Sales Information Our sales team is trained to provide thorough and accurate information about our system. During your demo, all your questions were addressed comprehensively, and you signed up promptly after the demonstration, indicating that you had a clear understanding of the product’s capabilities. Our records show that you would be a main office user, which suits the recommended usage of Commusoft. We stand by the accuracy of the information provided during the sales process, but we will still review our procedures to ensure consistent communication. 4. Refund and Cancellation Policy Our refund and cancellation policies are clearly outlined in the contract you signed. The 14-day cooling-off period is standard for such agreements and allows clients to evaluate the system. Beyond this period, the commitment is for a full year, and the payment terms reflect this commitment. Unfortunately, we cannot offer refunds for unused training sessions or early cancellations outside of this policy. 5. Financial Dispute Regarding the financial dispute and the lawyer’s letter you received, we must reiterate that our contract terms are binding. You agreed to a one-year commitment, and early termination requires full payment for the contracted period. The additional charges reflect this obligation. If you have further questions or need to discuss this matter in detail, please respond via email. We are firm on our policies but are willing to assist in clarifying any misunderstandings.

Posted 10 months ago

“Constantly failings from software on phones to crashing server out of hours by far the worst thing our company has ever signed up too. The picture shows the standard weekend failings, equally when we first signed up we were promised so much more instead the changes they last made we lost more than we had gained.”

Helpful Report

Posted 7 years ago

Hi Noel, thank you for this feedback. You have expressed some failing with the software, and I’ve checked with the client service team, and we don’t have any open tickets with your organisation. If you could kindly email support (support@commusoft.co.uk) with any issues you have, we would be happy to assist in getting this resolved for you.

Posted 7 years ago

Commusoft is rated 4.3 based on 30 reviews