Commusoft Reviews

Name: Commusoft
Address: 220 N. Green, Suite 4013 Chicago, IL 60607, USA, London
Rating: 4.38

4.4 Rating 29 Reviews

90 %

of reviewers recommend Commusoft

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4.4

Based on 29 reviews

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About Commusoft:

Commusoft is an online all-in-one software system for plumbers, gas and heating engineers, electricians and oil technicians. It helps to manage customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on PC, Mac, iPhone, iPad, Android phone or Android tablet.

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Phone:

(872) 212 311

Location:

220 N. Green, Suite 4013 Chicago, IL 60607, USA
London
SE10 0ER

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Anonymous

Anonymous // 01/01/2019

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“Absolutely awful company with a "computer said no" attitude. We had high hopes for implementing this software at our firm - their sales people are fantastic at promising the Earth and glossing over the defects. In practice the whole program is unwieldy and badly thought out, it actually makes more work for us rather than less. Of course they laid the blame for its failings at our feet - "we didn't try hard enough", "why wouldn't we wouldn't change our working practices to fit?" - after months of fruitlessly trying to fit a square peg into a round hole we called it quits. Commusoft were immovable about us paying the whole of our contract despite acknowledging that Commusoft doesn't do what we asked for and that some o the way its set up makes zero sense. They have no interest in taking on suggestions for improving and no way to properly escalate a complaint. A company that truly cared about its customers would know when to respectfully bow out but all they care about is the cash. Red flags all the way. I dare say it has it's place if you are just setting up but give it a miss if your business is already established and especially if you run more than one team. We went back to Tradify who have been great and actually do listen to concerns and implement useful changes when suggested.”

Helpful Report

Posted 4 months ago

Dear Anna, Thank you for sharing your experience with us. We are genuinely sorry to hear that your expectations were not met and that you faced difficulties with our software. At Commusoft, we strive to provide solutions that streamline and enhance operational efficiency. We acknowledge that implementing new software can be challenging, especially when it requires adjustments to existing workflows. During our onboarding process, we emphasize the importance of fully engaging in our training sessions and dedicating time to customization and automation to achieve optimal results. These steps are crucial for unlocking the full potential of Commusoft. We regret that you felt our support was insufficient and that your concerns were not adequately addressed. Your feedback is invaluable, and we are committed to improving our processes and customer support. We encourage open dialogue and continuously work towards incorporating user suggestions to enhance our software. To provide additional context, we offer a 14-day cooling period at the beginning of our 12-month contracts to ensure our clients are confident in their decisions. During the first few months of your contract, we conducted six 101 training sessions with our Customer Success Manager to assist you in setting up Commusoft. Unfortunately, after these initial sessions, the remaining scheduled sessions were not attended, and the request to cancel was made in March. We understand that every business has unique needs and appreciate your perspective. While Commusoft may not have been the right fit for your firm, we understand your desire to return to Tradify and continue their services. Thank you again for your feedback. If you have any further comments or suggestions, please get in touch with us directly. Sincerely, The Commusoft Team

Posted 4 months ago

“hinder software familiarity. This experience confirmed that Commusoft is poorly managed and unreliable I was keen to come to some sort of amicable agreement but they are expecting me to loose the money paid for the training sessions, without even reimbursing the missed session (which I find strange as if the contract states if I miss it then I loose the £200) All I was offered was a 15% discount of the full year which doesn't even cover the 1 missed training session and would leave me paying over £2500 for something I have never used and caused my company nothing but stress and missery. If you are looking for a CRM system that is highly confusing, will not help your business and a company that is only interested in your money then this is definitely the one to go for! I now have a lawyers letter demanding the money for the full year plus another £700 on top of it (even though the contract runs till December so the last payment wouldn't be due till then!) 3.5k for something ive never used... You couldn't make these crooks up!”

Helpful Report

Posted 6 months ago

We sincerely apologise for the frustration and inconvenience you’ve experienced with Commusoft. Your feedback is very important to us, and we would like to address each of your concerns thoroughly. 1. Training Sessions and Scheduling Delays We understand the importance of timely training. Although Commusoft isn’t an out-of-the-box solution, there is plenty that can be done prior to ensure the setup is progressing smoothly. The training sessions are designed to help users get the most out of our system alongside your self-learning. The inconvenience caused by the trainer’s illness and the inadequate communication regarding rescheduling is regrettable, and we are reviewing our processes to prevent this in the future. 2. Complexity and Usability of the CRM Our CRM system is designed to cater to a wide range of business needs, but it requires some level of self-learning and adaptation. While we strive to create a user-friendly and effective system, it may not align perfectly with every individual use case. The functionalities between the desktop and mobile app are inherently different due to platform capabilities, but quoting is available on both. We continuously work to improve our software, but users are expected to adapt to some variations between platforms. 3. Misleading Sales Information Our sales team is trained to provide thorough and accurate information about our system. During your demo, all your questions were addressed comprehensively, and you signed up promptly after the demonstration, indicating that you had a clear understanding of the product’s capabilities. Our records show that you would be a main office user, which suits the recommended usage of Commusoft. We stand by the accuracy of the information provided during the sales process, but we will still review our procedures to ensure consistent communication. 4. Refund and Cancellation Policy Our refund and cancellation policies are clearly outlined in the contract you signed. The 14-day cooling-off period is standard for such agreements and allows clients to evaluate the system. Beyond this period, the commitment is for a full year, and the payment terms reflect this commitment. Unfortunately, we cannot offer refunds for unused training sessions or early cancellations outside of this policy. 5. Financial Dispute Regarding the financial dispute and the lawyer’s letter you received, we must reiterate that our contract terms are binding. You agreed to a one-year commitment, and early termination requires full payment for the contracted period. The additional charges reflect this obligation. If you have further questions or need to discuss this matter in detail, please respond via email. We are firm on our policies but are willing to assist in clarifying any misunderstandings.

Posted 6 months ago

“Brilliant software which we would be lost without. Have been using for almost six years now. It helps keep in control of the diary for our engineers. We can see how the business is doing quickly and easily, see what invoices are still to be done. It also integrates very well with our Accounting Package which makes it all work.”

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Posted 3 years ago

“An excellent software for the day to day running of your business. Very good on price and easy to use. Support from Commusoft excellent.”

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Posted 3 years ago

“Great product”

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Posted 4 years ago

“The diary system on this software is second to none. From booking, attending and completing a job report there really is no other software currently on the market that can tick all the boxes for me. The customer service is great and pricing is competitive.”

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Posted 4 years ago

“Have been using Commusoft for about a year now. Had a look at some of the competitors but none of them really seemed to fit what we were looking for. Cannot imagine how we managed before! There is plenty of room for improvement and find it irritating, even though I'm paying for 4 users, that we are not entitled to phone support - albeit that the email support etc. has been very good.”

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Posted 4 years ago

“We have been using Commusoft for about a year now. Cannot imagine how we ever coped without it! Great product - helpful staff. Definitely a game changer for us.”

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Posted 4 years ago

“Great software, easy to use.”

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Posted 4 years ago

“We have been using Commusoft for nearly 4 years now and it has really helped us run more efficiently and grow as a company. We are happy to recommend to any business.”

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Posted 4 years ago

“A total pain to use in the field. Requires constant communication with the office to get it to run. Poor service reminders system. No automatic invoice reminders. VERY ANNOYING AND ON EVERY OTHER SYSTEM I'VE USED. Basic data entry problems in the app constantly. Can't bill 0.5 of an hour, difficult to edit invoice emails in app. No way for office to update certificate information (if customer required a billing address change) App/desktop keeps crashing. No way for engineer to add service reminder date. Does not default to the current day when checking jobs or booking appointments so easy to book wrong day or miss a job. Can not alter prices of parts as you go in the estimates. Silly phone number format that many customers have commented on (displays with country code on headers and paper work) Links to googlemaps in app do not work any more because of poor data entry formatting. no access to management systems from phone, only desktop. Populating VAT as 0% as default in labour charges All very frustrating as its more expensive than other software and they all do all of that better. The main plus for a small business is that it links industry certificates to it, so stops the need for double entry. We will stick with it for now because i can't be bothered to change. The customer service is ok and they get back to you with answers to problems they can solve. But i've been very disappointed with it for what it cost to run and set up.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Commusoft has given our business a massive boost, our engineers are organised and always know their schedule. They can record information and photo's to help our office team not only for invoicing but ordering parts and future works. The whole process from first phone call to invoice has been made so much simpler. We are still finding ways that it can help our business.”

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Posted 4 years ago

“A simple to use platform. I'm new to the industry and didn't need any training - if you can use google and word, you can use commusoft. I picked it up in around 20 minutes. We intent to move up to a package that covers phone support and stock room handling now that the business is becoming busier”

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Posted 4 years ago

“Constantly failings from software on phones to crashing server out of hours by far the worst thing our company has ever signed up too. The picture shows the standard weekend failings, equally when we first signed up we were promised so much more instead the changes they last made we lost more than we had gained.”

Helpful Report

Posted 7 years ago

Hi Noel, thank you for this feedback. You have expressed some failing with the software, and I’ve checked with the client service team, and we don’t have any open tickets with your organisation. If you could kindly email support (support@commusoft.co.uk) with any issues you have, we would be happy to assist in getting this resolved for you.

Posted 7 years ago

“Generally an excellent user experience. One very minor improvement would be to make customer addresses 'navigateable' from Android or IOS phones - so make clicking the address open the phone's navigation software. Saves having to transcribe the address from Commusoft onto the phones map / navigation system. One of Commusoft's main competitors allows this on their app and its a small thing but helps a lot. Generally Commusoft is very good though!”

Helpful Report

Posted 7 years ago

Hi Eddy, Thank you for your positive review. With regards to the navigation feature, this is something we wanted to add into Commusoft, and this is now available on our new product. Please contact support@commusoft.co.uk for more information on this.

Posted 7 years ago

“From day one Jason and commusoft have been excellent. The service they offer is second to none and their software is by far the best I've ever come across and used.”

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Posted 8 years ago

“Commusoft has transformed the logistics side of my business and is now an essential tool in customer management and time saving. Would recommend to anyone except my competitors!”

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Posted 8 years ago

“Helpful as always!”

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Posted 8 years ago

“They are very happy to take your money but not very good at helping/supporting you. The sales side of company are pretty good i must admit, in fact i had more technical support from Sales then i did from technical support team. The support side of company is very poor they are not really interested in helping you. They are only interested in ticking boxes and looking good on paper and if they can fob you off to the webpage where there are instruction they will even though i paid for telephone support. I'm afraid Commusoft has a lot to learn when it comes to customer service.”

Helpful Report

Posted 8 years ago

Hi Mr J Vincent, My sincerest apologies that you have had a bad experience when contacting our client services team and appreciate your positive comments about our sales team. We welcome all feedback as it helps us understand our clients and address areas where we can improve our service. Our aim is to provide a high level of service while also providing access to articles and guides. We are sorry you feel we have fallen short on the support you were provided. The team have been in touch regarding your account and we hope this is resolved for you. If you have any questions that I can help with, please do not hesitate to get in touch. Nisha Client service team

Posted 8 years ago

Commusoft is rated 4.4 based on 29 reviews