D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,177 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took My car for a service very friendly , easy , kept me updated throughout the day .”

Helpful Report

Posted 7 months ago

Thank you very much for taking the time to share your thoughts with us. It's great to hear you had such a positive experience with our service department. It's also nice to know that our team provided you with a friendly service and kept you updated throughout the day. Thanks again, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 7 months ago

“Great customer service. Visited and found the car we were looking for.”

Helpful Report

(Huddersfield) - Posted 10 months ago

Thank you very much for taking the time to share your thoughts with us. We're delighted to know that our team provided you with great customer service and that you found the car you were looking for during your visit. Your satisfaction is our top priority and we continuously strive to meet and exceed the expectations of our customers. Thanks again, we appreciate your feedback and are delighted to hear you had a positive experience with us.

Posted 9 months ago

“Servicing repairs good labor rates too much more like London rates”

Helpful Report

Posted 11 months ago

Hi Roger, Thank you for taking the time to leave a review. It's nice to know you were happy with the service you received from us and also the repairs that were carried out on your Suzuki Grand Vitara. We do our best to check our pricing to ensure we are competitive and believe that the work carried out was priced fairly and our service team did confirm that the repair has been authorised by yourself. Thanks again Roger for your feedback, we're pleased to have your vehicle back on the road for you and we do hope we can be of service to you again in the future.

Posted 11 months ago

“Recently bought a used suzuki ignis from the branch in Keighley. Friendly knowledgeable staff, no high pressure tactics, great service - would happily recommend or use again.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for taking the time to share your thoughts with us. It's great to know how pleased you were with your purchasing experience. Our teams strive to provide excellent service without any high-pressure tactics, so it's wonderful to know that we met your expectations. Thanks again, we appreciate your feedback and it's nice to know you'd happily recommend us. Enjoy your Suzuki Ignis and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Very professional and courteous team who explained everything we needed to know about our purchase”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for taking the time to share your thoughts with us. It's great to hear that Mike and the team provided you with a very professional and courteous service, ensuring that you had a comprehensive understanding of your purchase. Customer satisfaction is our utmost priority and it's nice to know that's what you experienced. Thanks again, we appreciate your feedback, it really does encourage us to continue delivering exceptional service and assistance to all our customers. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Great service as usual. MOT also charged as no longer free for as long as I have the vehicle, as promised when purchased. Disappointed they stopped that. Also prefer paying with cash, card only now. But very happy with the work and personnel at Suzuki.”

Helpful Report

Posted 1 year ago

Hi Glen, Thank you very much for taking the time to leave a review. It's really nice to know that once again you were happy with the service you received from Dan and the team and we do understand your disappointment in relation to the MOT. We do from time to time review the products and services that we provide and the decision was made to remove the free MOT. We always strive to ensure that customers are aware of changes to our services and that they are informed of any modifications to agreements or company policies, we do apologise if you weren't advised of this at the time of booking your appointment and we have raised this with the service teams. Thanks again Glen, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Good price for exchange. Quick to respond.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for your 4-star review. We're pleased to hear you found the exchange price to be good and that our team responded quickly. Thanks again, your feedback is greatly appreciated and we hope you enjoy your Suzuki Jimny.

Posted 1 year ago

“Professional service and friendly staff, this is third car we have purchased from here, Nick was helpful and knowledgeable. Anita and Robert Dutton”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Mr and Mrs Dutton, Good to hear back from you and thanks very much for taking the time to leave us a review. It's really nice to read your kind comments about the service you received from Nick and it's great to know that our professional service and friendly staff have contributed to your satisfaction with your third purchase with us. Thanks again, we appreciate your review and we're very grateful you choose us for your car buying needs. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Efficient service. Vehicle in time.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi John, Thank you very much for your review. It's nice to know all went well and that you were happy with the service you received from us. Thanks again John, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“I was happy with the service I received.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for your review. It's nice to know you were happy with the service you received from us and it's always appreciated when our customers take the time to provide feedback. Thanks again, we value your support.

Posted 1 year ago

“We bought a car from this dealer and was promised a free M.O.T. for each year we owned the car and had the work done with them. Only to find out this year they has renagued on the promise.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do from time to time review the products and services that we provide and the decision was made to remove the free MOT. We do apologise this is now the case and we do hope we can be of service to you again in the future.

Posted 1 year ago

“Efficient and friendly service. Car given back cleaned and in good condition.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi John, Thank you very much for your review. It's nice to know you were happy with the all-round service you received from us. Thanks again John, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Service and MOT both carried out fine even though I had to wait for an extra 2 hrs from time car was promised. I was also promised a call with reference to a valuation on my present car for the following day which has not materialised. Regards Trevor Rhodes”

Helpful Report

Posted 1 year ago

Hi Trevor, Thank you very much for your review. It's nice to know the Service and MOT was carried out fine on your Suzuki S-Cross and we do apologise that the collection time was in-correct. We had the vehicle down to be ready for 16:00pm and it was collected at 15:20pm, once again if this was in-correct, please accept our appologies. We have tried to call several times in relation to the valuation on your vehicle but have been un-successful. If you would still be interested in a valuation, please call Richard Garnett (Sales Manager) on 01274 581625 opt 1.

Posted 1 year ago

“Staffs at ColinAppleyard (Canal Road, Bradford) are approachable & accommodating. I was late for my appointment due to school activities but they kept my servicing appointment for me. Thanks. Hope my car will be running smoothly as it’s when it was brand new. More power to the whole team!!!”

Helpful Report

(Bradford) - Posted 1 year ago

Hi Jos, Thank you very much for your review. It's nice to know you were happy with the all-round service you received from us, your kind comments mean a lot, we'll be sure to share them with the team. Thanks again Jos, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Very helpful”

Helpful Report

(Bradford) - Posted 1 year ago

Thank you very much for your review. It's nice to know you were happy with the service you received from us. Thanks again, we appreciate your support.

Posted 1 year ago

“Delighted with the professional buying process. MATTHEW was friendly knowledgeable with no pressure,love the car,good safety features reliable and now even quite smart.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Hi Norman, Thank you very much for taking the time to share your thoughts with us. It's really nice to know how pleased you are with your New Suzuki S-Cross and also the professional and friendly service you received from Matthew, we'll be sure to share your kind comments. Thanks again Norman, we appreciate your feedback and we value your continued loyalty. Enjoy your new car and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Mike was very friendly and it made it easy to buy my new car. I even got chocolates, a tote bag and a keyring which was a nice touch. Would recommend.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for your review. It's really nice to know how pleased you were with the service you received from Mike and that you'd recommend us. Thanks again, enjoy your Suzuki Vitara and we're here if you need us.

Posted 1 year ago

“The service carried out was fine. No wash this time but I understand why. Need to understand what they need to do to check customer driving licence details online. They shouldn't be asking for NI numbers, this is breaching data protection rules. Do your home work. Last 8 digits of DL number and check code only.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We will take your comments on-board and should you wish to discuss anything if further detail please contact via the following link https://www.colinappleyard.com/our-company/feedback

Posted 1 year ago

“Jon was fab! very good lad! Price fair! The collection of the car took a whole lot longer that necessary but the customer service was great! so far no issues with the vehicle.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Abbie, Thank you for your feedback. It's nice to know you were happy with the service you received from Jon and we'll be sure to share your kind comments. We do apologise there was a delay in the delivery and we do wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 1 year ago

“Efficient service, shame about the uncomfortable chairs in the seated waiting area.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're glad you appreciated our efficient service and apologise the chairs weren't to your comfort. We do value customer feedback and we will take your comments into consideration.

Posted 1 year ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,177 reviews