D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up to 10 week wait for parts for my Subaru. A bit disappointed to bring my car to a Subaru main dealer only to be left with an expensive repair quote and a lead time that leaves me in situation looking for an alternative solution anyway. Admittedly not a Colin Appleyard fault but as a main dealer for Subaru I hope this filters to Subaru UK. Staff at Ashton very friendly but not much they could do. Was considering a new Subaru but would be apprehensive if parts aren’t available to keep you on the road.”

Helpful Report

Posted 1 year ago

Thank you for your review and we are sorry to hear of your disappointment. Unfortunately the delay of parts is currently an industry wide issue and not just isolated to Subaru, we will however be sure to share your feedback with Subaru UK. Once again we are sorry to hear of the delay and we do hope a solution can be reached sooner rather than later. It's nice to know our Ashton staff did their best to assist and we do hope we can be of service to you again in the future.

Posted 1 year ago

“very good service.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for your review. It's nice to know you were happy with the service you received from us. Thanks again, we appreciate your feedback, enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Great customer service team at Colin Appleyard. I was helped through the whole process by Steve who made the experience seamless. Happy to have bought a vehicle through this company”

Helpful Report

Posted 1 year ago

Hi Korey, Good to hear back from you and thanks very much for taking the time to leave us a 5-star review. It's great to know how pleased you were with the service you received from Steve. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Korey, we appreciate your feedback and we hope you enjoy your Seat Leon.

Posted 1 year ago

“Was very pleased with the service I received from Nick after buying my Suzuki S Cross (Ashton Under Line) he put me at ease and went above and beyond to make the car an enjoyable experience. Nothing was to much trouble for him and my wife was thrilled with the complementary chocolates.I also met Dean and when I first purchased the car another manager shook my hand and thanked me I will be back for my next car and in all my years buying cars I have never felt this appreciated for my custom.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Jeff, Good to hear back from you and thanks very much for your wonderful 5-star rating of Colin Appleyard Ashton-Under-Lyne. It's great to know that Nick went above and beyond to make your car buying experience enjoyable, we'll be sure to share your kind comments with all the team, they really do mean a lot. We are a family run business and we take great pleasure in welcoming our customers and appreciating their business, it's really nice to know you noticed this. Thanks again Jeff, enjoy your Suzuki S-Cross and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Terrible after-sales service.”

Helpful Report

Posted 1 year ago

We are sorry you've only been able to leave us a 1-star review. This is not something we expect to see and if you are able to provide us with any more information, we will ensure your comments are investigated. You can contact us at https://www.colinappleyard.com/our-company/feedback

Posted 1 year ago

“Booked car in for 4 new tyres and at the time of booking said I would wait as it would only be an hour. When I arrived was told that they were a mechanic down and my car hadn’t been booked as a while you wait. Get again made to feel it was my fault, no apology and told that they would try and fit my car in! So ended up waiting 2 hours to fit 4 tyres! Saving grace they had originally over quoted on price.”

Helpful Report

Posted 1 year ago

Hi Jacqui, Thank you for taking the time to leave a review. Feedback from our customers is important and allows us to ensure a continual improvement in the services we provide. We do apologise there was an error with your booking, this was a genuine mistake on our behalf and we have raised your comments with the team. Thank you for bringing this to our attention Jacqui, apologies once again and we do hope we can be of service to you again in the future.

Posted 1 year ago

“First class service from a team that care about their customers. Dominic made the purchase of my new car so easy. I would recommend this company to family and friends. Thank you all, especially Dominic.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Hi Keith, Thank you very much for your 5-star review. It's great to know how pleased you were with the service you received from Dominic, we'll be sure to share your feedback, you kind words mean a lot. Thanks again Keith, we hope you enjoy your Suzuki Swift, thank you in advance for any recommendations and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Good, efficient and friendly service. Everything explained throughout the process. Very happy with our new car.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Raymond, Good to hear back from you and thanks very much for taking the time to leave us a 5-star review. It's great to hear how pleased you are with your New Suzuki Swift and it's really nice to know you received good, efficient and friendly service throughout the purchase, we'll be sure to share your kind comments with Christian and the team. Thanks again Raymond, we appreciate your feedback, enjoy your new car and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Excellent customer service before , during and after purchasing a car ,we would highly recommend Colin appleyards to anyone”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Mr Landon, Thank you very much for taking the time to leave us a 5-star review. It's great to know how pleased you were with the all-round service you received from us, we'll be sure to share your kind comments with Christian and the team. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Mr Landon, we appreciate your feedback and it's nice to know you'd highly recommend us. Enjoy your New Suzuki S-Cross and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Car was dealt with returned very clean Colin , Allison were very helpful, and easy to deal with.”

Helpful Report

(Keighley Suzuki) - Posted 1 year ago

Thank you very much for your 5-star review. It's great to know how pleased you were with the all-round service you received from us, we'll be sure to share your kind comments with Colin and Allison, they mean a lot. Thanks again, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Great service nothing to much trouble.Barry on the service reception talked me through the service and made me feel welcome.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Thank you very much for your review. It's nice to know you were happy with the service you received from Barrie and the team, your kind comments mean a lot, we'll be sure to share them. Thanks again, we appreciate your feedback and we value your long term continued loyalty.

Posted 1 year ago

“Great customer support throughout my purchase journey.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Thank you very much for taking the time to leave us a 5-star review. We're really pleased to know how satisfied you were with your purchasing experience. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 1 year ago

“Great customer service”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Thank you very much for your review. It's really nice to know how pleased you were with the service you received from us. Thanks again, we appreciate your support.

Posted 1 year ago

“Absolutely brilliant experience thankyou. Made buying a new car as special as it should be. Nick you are exceptional. We had a giggle, felt relaxed and very well informed. We asked you delivered. Friendly help team, all work together for the customers.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Sheryl, Thank you very much for taking the time to share your thoughts with us. It's so nice to read your wonderful comments, we'll be sure to share your feedback with Nick and the team, they really do mean a lot. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Sheryl, we value your review and we wish you many miles of safe and enjoyable motoring in your New Suzuki Swift.

Posted 1 year ago

“The staff at Colin Appleyard at Ashton-under- Lyne are excellent and they couldn`t have been more helpful. They understand how to deal with a situation and resolve it to the customer`s satisfaction. Their professionalism and communication skills deserve particular mention. The website is well designed too.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Thank you very much for your 5-star review. It's great to know how pleased you were with the service you received from Angela and the team, we'll be aure to share your kind words with the team. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Transaction and negotiation went smoothly and professionals.This is the fifth vehicle I have purchased from this branch and would recommend to anyone.”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Ken, Good to hear back from you and thanks very much for your glowing 5-star review. It's really nice to know pleased you were with the purchasing of your fifth vehicle from us, we'll be sure to share your kind comments with Jon and the team. Thanks again Ken, we appreciate your feedback and we value your long term continued loyalty. Enjoy your Subaru XV and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“The staff were very welcoming. The job was done efficiently. The customer service was a credit to you.”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Thank you very much for your review. It's really nice to know how pleased you were with the service you received from the team at our Ashton dealership, your kind words mean a lot, we'll be sure to share them. Thanks again, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Friendly and helpful advice and service”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Earl, Thank you very much for your review. It's great to know how pleased you were with the service you received from Nick and the team, your kind comments mean a lot, we'll be sure to share them. Thanks again Earl, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your New Suzuki S-Cross.

Posted 1 year ago

“Very professional service Ready and collected on time No issues, Steve Bagnell couldn’t have done anymore, (salesman ) Thank you”

Helpful Report

(Huddersfield) - Posted 1 year ago

Hi Lorraine, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the all-round service you received from Steve and that the handover of your Suzuki Vitara was on time and without issues. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Lorraine, we appreciate your review, enjoy your new car and we look forward to providing you with the same great service in the future.

Posted 1 year ago

“Exemplary customer care from Nick & Dean. I was well looked after, got exactly what I wanted and within the timeframe I gave them. Repeat custom from me, guaranteed. Joe Carter”

Helpful Report

(Ashton-under-Lyne) - Posted 1 year ago

Hi Joe, Thank you very much for your 5-star review. It's really nice to read your kind comments, we'll be sure to share your feedback with Nick and Dean. As a family run business we do pride ourselves on providing great customer service and it's nice to hear you experienced this. Thanks again Joe, enjoy your New Suzuki S-Cross and we look forward to providing you with the same great service in the future.

Posted 1 year ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews