D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,177 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

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Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was shambolic from the start my car was 22 days in their care when quoted 10. No courtesy car available and the reason given was we need 10 days notice, no contact unless I called and 22 days later the delay reason was we've had a lot of breakdowns in the cold weather. Ian ultimately saved the day Thank you but no bitterly disappointed.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Mel, We're very sorry to hear of your poor experience, and sincerely apologise for the amount of time you were left without a vehicle. It is unusual for us to not be able to supply a courtesy car for that length of time, so we investigated into this, however the service personnel you dealt with has now left us so we have been unable to get to the bottom of why. We can only apologise for this happening, and thank you for bringing it to our attention so we can ensure it doesn't happen again in future.

Posted 8 years ago

“I have had a number of problems with MT07, mainly due to the build quality and service provided by the dealer and Yamaha. The welding on the frame had not had the slack removed and this came off shortly after purchasing the bike, leaving bare metal. Yamaha and the dealer eventually agreed to repaint that part of the frame but unfortunately after 3 attempts could not match the paint. The right side of the frame does not match the left hand side. The second problem I occurred is corrosion, the finish on this back is the worse I have owned in over 20 years. The swingarm, mainly under the chain guard but also near the chain adjusters, bar ends, water hoses, calliper bolts have all corroded and this is after just 2500 miles and I do not ride in winter. I can accept that things can go wrong but having waited over 8 weeks for a warranty decision with me having to constantly chase them up the service the dealer and Yamaha offer is nothing short of appalling. One of the reasons given for the delay was that Yamaha only have 1 person who signs of warranty claims and was on holiday which I found unbelievable. I have now decided to sell the bike and cut my losses, first and last Yamaha I will buy. I will never use Colin Appleyards for cars or motorcycles again.”

Helpful Report

Posted 8 years ago

Dear Mr Shackleton, We're sorry to hear of the problems you've experienced with your MT-07. The warranty claim on the bike frame was rectified to Yamaha's satisfaction but as recompense for the inconvenience, we offered you an additional two free services which you duly accepted. With regards to your other warranty claims, we unfortunately have to wait on a decision from Yamaha before proceeding with any work. It is out of our control and we have been chasing Yamaha up for a response on numerous occasions but to no avail. We escalated the claim on your behalf, and have finally received authorisation to proceed with the warranty repairs. Again we apologise that it has taken so long to resolve, but unfortunately on this occasion we could do nothing more as the decision lay with the manufacturer.

Posted 8 years ago

“Worst garage I've had the displeasure to deal with in the last few years, I've made 3 attempts to buy a new Navarra and each time the garage failed to give me a response (since ordered one from Bristol Street, who were much more attentive), the intermittent fault on the current Navarra has been reported at multiple services, and witnessed by 2 different staff, and still no attempt to fix it - Issues reported, but never any follow up action (and I know one neighbour with similar experience of CA Nissan) - I'm voting with my cheque book and going elsewhere permanently”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Mr Turner, We're very sorry to hear you've had a disappointing experience at our Nissan branch. I believe Dave, our general manager has already spoken with you to go through your comments - however if there's anything further we can help with, please don't hesitate to get back in touch with us.

Posted 8 years ago

“Very very poor after care after buying a brand new car from here!!!! Totally let down by staff!!!!”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Dear Mr Palmer, We're very sorry you feel we haven't met your expectations with our aftersales, but we equally feel disappointed to read that you feel we've let you down. We have attempted to contact you several times by phone to talk through your review, but the calls haven't been answered. From our records we can see you purchased a Nissan Juke from us, and have reported problems with an engine noise. We've attempted to address your concerns on several occasions by trying find the source of this noise, comparing your vehicle to numerous other Jukes with you with us on occasion. Unfortunately, the engine noise you are reporting is not a fault, it is just a characteristic of the engine as you have witnessed and is not something we can rectify. We can also see that you've visited us on several other occasions for a puncture repair on your tyre and to sync your mobile phone via Bluetooth - both which we have done free of charge. Again, we're sorry you feel we haven't provided a good service - but we genuinely believe we have done everything possible to address your concerns, and if you would like to speak to Tim, our service manager, he will be all too happy to go through things with you.

Posted 8 years ago

“Well what can I say bloody abissmal. My car was scratched I went to Appys with the idea that they would have excellent service in repairing and painting my new vehichle, only to find how very wrong I was. I was informed that my car was currently in the bake oven to set the paint has it had just been sprayed I walked round the rest of the building to find some Painter called (Pete) on his knees spraying my damaged car with 3 Aerosols and a fan heater, to me that's a funny type if Bake Oven. They charge a fortune and you get a shabby job and don't let them sell you the product where when you wash your car it always looks like new they charge £400 for this product only to discover it's £30 they buy it in for..”

Helpful Report

Posted 8 years ago

Hi there, Thank you for your feedback which we of course take very seriously, however as you have not provided us with your name or car details and the email address used within the review does not appear on our records, we have been unable to trace the work you had done with us. We are therefore unable to comment on the matter at this time. We do not have a bake oven on site at any of our branches, and it would be unlikely for our staff to suggest one for minor repairs - as they are far more costly than a smart repair. If you would like to speak to us further and can provide some additional details we will happily look into your comments. You can contact us directly via our website: www.colinappleyard.com, or you can speak directly to our Group Aftersales manager on 01535 606 321. Also, if you are able to let us know where you can buy a brand new G3 paint protection pack for just £30 then please do so - as this would save us a fortune!

Posted 8 years ago

“It's a very long story, the Nissan Note I bought from keighley branch 18 months ago, had the orange key light on all the time. When the car finally didn't start after about a year, I then found out its supposed to tell you the battery in the key needs changing. I told the service I e about this, Nd they put in new batteries in January this year. Again the key light was on straight after, I drove around with it on all the time, then Recently thought better have it looked at. They had it "cleared" by nissan. The next day it was on again ! I ranger I e, to be told it was probably ly the way I drive .? I.e. not putting clutch fully down ! How to change get gear with clutch not down ? I st in the car whilst on phone to service and did as he asked ! And still the light stayed on. I have just been out in the car about 50 min. And it was not on ! Clearly it is not how I drive ! The other problem I had was o going for at least 6 months from purchase the trim round the driver door kept coming g away. On the5thvisitatleast, it was finally fixed properly. I shall use my local garage in future for any faults I would rather pay and get the job done right. That is why you get one star from me.”

Helpful Report

Posted 8 years ago

Dear Mrs Dugdale, We're very sorry to hear you've been unsatisified with the service you received from our Nissan branch. I have spoken with our Aftersales manager, who in turn has spoken to our Service manager about the problems you have had. As you are aware from the bulletin we showed you from Nissan headquarters, the light that you mentioned, illuminates on your car dashboard as a result of a particular driving style. We indicated to you, that as you drive in this particular manner with your foot resting on the clutch, that unfortunately the light will continue to come on as a result. This is how the car is manufactured, and sadly out of our control. It was explained by our service team that there is nothing physically wrong with the vehicle and that removing your foot from the clutch when a gear change is not necessary, will stop the light from coming on. I'm sorry this wasn't of more help to you. If you would like our service team to go through this in any more detail, please don't hesitate to get back in touch.

Posted 8 years ago

“Bought a second hand car off there Shipley branch oil leak in th first day the wing mirror glass blowed off air bag lights are on all the time. power steering leak the sales man lied about how many owners the car had. I have had 2 car in the past off Colin appleyard and had good service from there keighley branch but will not be buying one off them again”

Helpful Report

Posted 9 years ago

Thank you for taking the time to post your feedback Mr Smith. We are obviously sorry to hear of your disappointment but believe work has now been carried out to rectify the issues you refer to. If there is anything further you wish to discuss we would ask that you contact our Service Manager Jason Lee direct on 01274 581625.

Posted 9 years ago

“Called about buying a new fz1 I was told they had 2 in stock they were advertised at £7000 on bike trader. I asked what finance deals were available the salesman told me he was going to call Yamaha and see if they were offering subsidised rates an he would call me back this was 1 o'clock I received a missed call at 5:10 so at 10 am the next day I called back an was told he was not available an i would be called back at 1 o'clock I called back an spoke to him and he said they were offering subsidised rates but he sold them both after I had called them the first day so from 1 till 5:30 he sold them both! Disgusting service”

Helpful Report

Posted 9 years ago

We are sorry to hear your disappointment following your initial enquiry. Having checked with our Sales Manager, due the the motorcycle being classed as an “old model” the sales executive you dealt with had to contact the manufacturer to ensure the current finance scheme would be honoured by them hence the delay in him calling you back. Unfortunately without a confirmed deposit, vehicles are still available for sale and it would appear the other members of the sales team were not aware of the enquiry you had made. We obviously understand your frustration and again offer our apologies for this and also for the delay in our response which has been caused by a technical glitch.

Posted 9 years ago

“i bought a 59 reg grand vitara from the shipley branch i owned the car for eight weeks and in that time only used it for two weeks in that time the car went into limp mode three times had more red and yellow lights on the dash than the starship enterprize having taken it back several times and having four curtasy cars i was told i was not doing enough mileage in it that was why the car was faulting every few days what a load of bull having complained at both shipley and head office they then got me another car the sx4 much smaller and not what i wanted but felt i was forced into it i was told that was it on collecting my replacment car i was given a black bin liner with the contents of my vitara dumped in it at the time i still owned the vitara car theves would of done a better job money was missing as were several more items i was treated very bad by this dealership and found myself worse of having lost alot of money in changing my car again where is the vitara now on there forcourt not fixed ready to rip someone else off this car was not right when i bought it that is why the last owner part exchanged it i now know he told me DO NOT BUY FROM THEM DO NOT USE THEM THEY WILL ROB YOU BLIND”

Helpful Report

Posted 10 years ago

Dear Mr Heaton, We're deeply sorry you feel you have had a poor experience here at Colin Appleyard, and as with all complaints, we do take them seriously and investigate further into the matter to ensure these problems do not arise in future. We have looked into your complaint and spoken to our Group Aftersales Manager along with the Sales and Service Managers of our Shipley site (who we believe you dealt with on several occasions). We have been given their account of the situation you faced with the Grand Vitara and believe that you were advised prior to your purchase that this vehicle may not be suited to your requirements due to the short, low speed journeys you carry out. The issue you refer to (clogging up of the DPF filter – please refer to footnotes below*) has arisen due to these short journeys and not as a result of a fault with this individual vehicle. Despite this, we did spend a number of hours working on the vehicle and over £1,000 in parts to ensure all other possible faults could be ruled out whilst providing you with a replacement vehicle to use. When you were still unhappy, we proceeded to source an alternative vehicle of your choice from another dealer as we did not have one in stock at that time. With regards to your comment relating to missing items, this is obviously a very serious allegation and one we do not take lightly. We have been assured that all items present in the Grand Vitara were given back to you. The car has since been valeted and checked with no further items being located. We understand that you feel you have had a bad experience however we do believe we have provided a suitable resolution ensuring you were kept in a vehicle and on the road at all times. Should you feel you need to take the matter further you can of course contact us directly to make an official complaint. Alternatively you can contact the West Yorkshire Trading Standards Motor Trade Partnership, of which we are approved members. Kind Regards, Colin Appleyard Ltd * The following is a quote from Parkers, on their review of the Grand Vitara – which is publically available to view on their website: “The 1.9-litre diesel engine, which is sourced from Renault, is prone to suffering faults with its diesel particulate filter (DPF) - which clogs up when the car is only driven at low speeds and on short trips. These problems aren't unique to this model and engine, however, and owners should only have to take the car out on a few fast drives in order to keep the DPF unblocked.” The Grand Vitara manual, which you will have received when you purchased the car also states that if the DPF warning light appears, to drive the vehicle at 47mph+ for 30mins to clear it.

Posted 10 years ago

“Such a poor experience with Huddersfield and Shipley Road branches. There seems to be very little customer care and the salespeople I spoke with definitely didn't wont to go the extra mile. So disappointed I am cancelling my order and buying a Suzuki elsewhere, I though times were hard £7k going elsewhere. See if I can get my deposit back or is that another fib? Neil Mitchell”

Helpful Report

Posted 11 years ago

Hi Neil, We're very sorry to hear you had a poor experience here at Colin Appleyard - something we take very seriously, as customer service is our priority. We have looked into your complaint, and certain points you've made will be addressed to ensure we provide a better service in future. I believe you've now spoken to our Sales Manager at Shipley, and hopefully he was able to sort something out for you. If we can help any further, please don't hesitate to get in contact. Kind Regards, Jemma

Posted 11 years ago

“dreadfull staff need to get retrained found them very very RUDE take your buissness elsewhere”

Helpful Report

(Keighley Suzuki) - Posted 11 years ago

Hi Andrew, I'm very sorry to hear of your dissatisfaction with Colin Appleyard. If you'd like to discuss your problems further, please don't hesitate to get in touch - and we'll do our best to help. You can contact me directly through j.horsfall@colinappleyard.com Many thanks.

Posted 11 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,177 reviews