D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done in a professional and everything was explained to my satisfaction .pick up driver was courteous and car came back cleaned excellent all round job F. Lucas”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Frank, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the all-round service you received from the team at our Huddersfield dealership. As a company we pride ourselves on the service we provide and it's nice to hear you experienced this. Thanks again Frank, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Great customer service. No pressure from the sales team. New car spotless when I picked it up. 100% satisfied.”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Russell, Thank you for your 5-star review. It's great to hear how pleased you are with your New Suzuki Swift and also the service that you received from Steve and the team at our Huddersfield dealership, we'll be sure to share your kind comments, they mean a lot. Thanks again, we appreciate your feedback Russell and would like to take this opportunity to thank you for once again choosing Colin Appleyard.

Posted 2 years ago

“Very shocked and disappointed to be charged £629 for an oil service on a three year old S Cross (just out of warranty ) with only 15k on the clock, for a slight leak on a gearbox seal involving three hours labour for a £25 part! As impending pensioners I think we will be trying a Kia , Hyundai or Dacia for our next car, I thought better of cheap n cheerful Suzuki .”

Helpful Report

Posted 2 years ago

Hi Tim, We’re sorry to hear you were unhappy with the cost of the service and repairs to your S-Cross. All requirements and costings are explained to customers in advance of any work being carried out and any additional issues found whilst at the dealership will have been reported to you via the video health check which is supplied on each visit. We do try our best to tailor servicing to meet individual needs by taking into consideration the age and mileage of each vehicle along with the manufacturer’s recommendations. We would be more than happy to discuss what we can do to minimise the cost of your next service and look at any other options available to you. Please contact our service advisors should you wish to do this.

Posted 2 years ago

“We have just purchased a used Suzuki Baleno from the Colin Appleyard Ashton dealership and the process was easy and friendly from start to finish. Ami Sanders was very helpful and professional throughout. We also got a good part-ex price for our old car. We would certainly recommend this dealership.”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Hi Richard, Thank you for your review. We're pleased to hear you were happy with the service you received from Ami and we'll be sure to share your kind words. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. Thanks again Richard, we appreciate your feedback, enjoy your Suzuki Baleno and thank you for choosing Colin Appleyard.

Posted 2 years ago

“A pleasure to deal with and the whole experience was very good and clearly explained. Very happy with my new vehicle. Would definitely recommend.”

Helpful Report

(Keighley Suzuki) - Posted 2 years ago

Hi James. Thank you for your feedback. It's great to hear how pleased you are with your Suzuki Vitara and also the service you received from Steve. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We appreciate your review James and would like to take this opportunity to thank you for choosing Colin Appleyard.

Posted 2 years ago

“Bought our second car from the Ashton branch. Got a deal that suited me and found the staff as always to be very friendly and helpful. Ami kept me informed throughout the process which was completed in a week from purchase to collection. She is very knowledgeable, polite and friendly and nothing is too much trouble for her. My wife even got some chocolates from her. We came back to Colin Appleyard's as we found them excellent when we purchased our first car. We also use them for servicing and again the service is excellent. Can't recommend them enough if your looking to buy a Suzuki or Subaru or have your car serviced.”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Hi Dave, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know that once again you were happy with the service you received from Ami and the team at our Ashton dealership, we'll be sure to share your kind comments, they mean a lot. Thanks again Dave, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your New Suzuki Ignis. Hope the chocolates went down well and we look forward to seeing you again soon.

Posted 2 years ago

“While in the waiting room I was listening to the man on reception and have to give him top marks. What a courteous and thorough service he provides - particularly outstanding !”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Anne, Thank you for your feedback. We appreciate your support and we'll be sure to share your comments with Ewan and the team. Thanks again.

Posted 2 years ago

“We had a great experience buying our car. Nothing seemed like too much trouble and Ami looked after us fabulously. I would highly recommend!”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Thank you for your 5 star review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback and would like to take this opportunity to thank you for choosing Colin Appleyard. Enjoy your new car and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Jason and his team always give 100 pecent friendly and efficient service to my wife and myself who both have suzukie and have never had any problems at all”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Ken, Good to hear back from you and thanks very much for taking the time to leave us a 5 star review. It's great to know how pleased you both continue to be with the service you receive from Jason and the team at our Bradford dealership, we'll be sure to share your kind comments, they mean a lot. Thanks again Ken, we appreciate your feedback and we look forward to providing you both with the same great service in the future.

Posted 2 years ago

“Once again from walking through the door to walking out completely, completely satisfied with the service, thank you to all involved, certainly getting my car from Colin Appleyard LTD”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Hi Keith, Good to hear back from you and thanks very much for your 5 star review. We're pleased to know that once again you were happy with the service you received from us. Thanks again Keith, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Always feel looked after. My car is 18 years young and still going strong thanks to the Ashton-under-Lyne team”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Hi Judith, Good to hear back from you and thanks very much for taking the time to leave us a 5 star review. It's great to hear how well your car and the team at our Ashton dealership continue to look after you, we'll be sure to share your comments. Thanks again Judith, we appreciate your feedback and we value your continued loyalty.

Posted 2 years ago

“We were recently informed that our new car had arrived, a Suzuki Ignis in part exchange for our 3 year old Suzuki Vitara. The deal had been agreed at the Ashton branch in February this year so it was quite a moment for us after waiting so long. On arrival, we were invited to view the car and to sit in it before being given a list of registration numbers to choose from. We were happy with the car and chose a memorable number. We then had to wait a little while before being shown into the manager's office to be told that we needed to pay an additional £1300 on top of the agreed and signed for balance due. To say we were astounded would be an understatement as we'd been told when ordering that the balance due was guaranteed regardless of any changes such as increased mileage. Firstly, why bother to have a signed order form with an agreed balance due in the first place. Secondly, why so cruelly drop the bombshell at the last minute after allowing us to travel to the showroom, view the car etc Although they dropped the increase by £300, to find an unexpected additional £1000 was beyond us so we had no choice but to get our deposit back and walk away. I could never do business with these people again as I can not abide dishonesty. I feel disrespected, deceived and almost like the victim of a cruel joke. I was tearful for the rest of the day.”

Helpful Report

Posted 2 years ago

Hi Tina, ‘We are very sorry to hear of your upset and assure you that we always do our very best to trade in an open and honest manner. Unfortunately, we have been heavily impacted by the Global issues surrounding the supply of new cars which has resulted in the delay of many orders. This is something which is out of our control and whilst we have tried our best to fulfil and honour all agreements, this has not always been possible. We understand how upsetting and frustrating this must be for you and apologise for the way in which you feel the matter was handled. If you would like to discuss or take the matter further, you can find the information you require regarding how to do this at https://www.colinappleyard.com/our-company/head-office/

Posted 2 years ago

“Visited Colin Appleyard on Canal Road Bradford to get some service parts for my Swift, and while I was there, ask about availability of other, non service parts. As always, very friendly, helpful staff, who have a great knowledge of their cars and parts. Highly recommended dealership.”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Kev, Thank you for taking the time to share your thoughts with us. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Kev and would like to take this opportunity to thank you for choosing Colin Appleyard.

Posted 2 years ago

“I recently purchased a Suzuki Ignis and was impressed from by the friendliness and knowledge of the staff from my initial visit through to the collection of my new vehicle. I also feel that if I need any advice in the coming months, I'll be able to contact them for help.”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Anne, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to hear how pleased you were with the all round service you received from the team at our Bradford dealership, we'll be sure to share your kind words, they mean a lot. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Anne, we appreciate your feedback and we look forward to providing you with the same great service in the future. Enjoy your New Suzuki Ignis and we're here if you need us.

Posted 2 years ago

“My much loved Suzuki was due its first service. I booked a collection service from work. Very convenient and excellent value at £10. The whole experience was faultless and efficient from start to finish and all staff I dealt with were great. Love the video report of the service work carried out, very reassuring. Good, old fashioned service! Thank you to all involved.”

Helpful Report

(Bradford) - Posted 2 years ago

Thank you for taking the time to send us your feedback. It's great to hear how pleased you were with the all round service you received from the team at our Bradford dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your review and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Christian was an excellent salesman who knew exactly what we needed in our new car. Thank you so much.”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Mrs Heap, Good to hear back from you and thanks very much for your 5 star review. It's great to know how pleased you were with the service you received from Christian at our Huddersfield dealership, we'll be sure to share your kind words, they mean a lot. Thanks again Mrs Heap, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring your New Suzuki Ignis.

Posted 2 years ago

“We have been customers of Colin Appleyard for many years - and purchased 3 cars over that time. The staff are friendly, helpful and will try their hardest to get the car & deal you need. Thanks to Kyle Moore at The Tameside branch for our newest purchase (just collected a couple of hours ago).”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Thank you very much for your 5 star review. It's great to know that once again you were happy with the service you received from the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you continue to experience this. Thanks again, we appreciate your feedback and we value your continued loyalty. Enjoy your New Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Spot on with all information that I need, car was in immaculate condition, happy doing business with you!”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Hi George, Good to hear back from you and thanks very much for your review. It's great to know how pleased you were with the all round service you received from Ami and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again George, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your Skoda Superb.

Posted 2 years ago

“Great service alwsys helpful and friendly”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Steven, Thanks very much for your 5 star review. It's nice to know that once again you were happy with the service you received from us. Thanks again Steven, we appreciate your support and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Great staff and great service, what else could you want and need”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Shaun, Good to hear back from you and thanks very much for your feedback. It's great to know how pleased you were with the service you received from us. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Shaun, we appreciate your review and we look forward to providing you with the same great service in the future.

Posted 2 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews