D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They found my new car”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Candice, Good to hear back from you and many thanks for your review. We're really pleased we were able to assist in finding you the right car and very much hope that you are enjoying your Suzuki Swift. Thanks again for your review Candice and we look forward to being of service to you in the future.

Posted 3 years ago

“Superb, professional and friendly service!”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Tim, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Tim, we appreciate your support and very much hope you enjoy your New Suzuki Swift.

Posted 3 years ago

“Poor Service”

Helpful Report

Posted 3 years ago

We're sorry to see you have only been able to leave a 1 star review. This is not something we expect to see and apologise that your experience with us fell short on this occasion. If you can provide us with some more information we will certainly look into this for you. You can contact us at https://www.colinappleyard.com/company/feedback

Posted 3 years ago

“Wanted a new windscreen wiper. Jonathan was very helpful and pleasant. Could not have gone better.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Alan, Thanks very much for your review. It's great to hear how helpful and pleasant Jonathan was, providing you with a 5 star service, we'll be sure to share your comments. Thanks again Alan and we look forward to seeing you again on your next visit.

Posted 3 years ago

“Great service, Mathew was very helpful and friendly,top marks to him”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Thanks very much for your feedback. We're really pleased to hear how satisfied you were with the service that you received from Matthew and we will be sure to share your comments. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again and wish you many miles of safe and enjoyable motoring in your Suzuki Swift.

Posted 3 years ago

“Very happy with the purchase of my vehicle from Colin Appleyard.I dealt with Steve Bagnall throughout my purchase who kept me well informed of the process from my first enquiry to delivery.This is my first dealing with the company but will certainly use them in the future,and will certainly recomend them to friends and family.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Many thanks for taking the time to send us your feedback and leave such a glowing review. It's great to hear how pleased you were with the service that you received from Steve. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We wish you many miles of safe and enjoyable motoring in your Suzuki Vitara and thank you for choosing Colin Appleyard.

Posted 3 years ago

“On my 4th Suzuki now, and nothing really is too much trouble. The Staff at Ashton, really are a credit to the Family ethos. Well done all.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Kathryn, Thanks very much for your 5 star review. We're really pleased to hear how well the team at our Ashton dealership looked after you and we very much hope you enjoy your Suzuki Baleno. Thanks again for your review Kathryn, we appreciate your support and very much value your continued loyalty.

Posted 3 years ago

“Absolutely the best, very accommodating, nothing is too much. Service with a smile.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Meena, Thanks very much for the glowing review. We're really pleased to hear how satisfied you were with the service that you received from Mike and the team at our Huddersfield dealership and we will certainly forward your kind words on. Thanks once again Meena and we look forward to providing "Service with a Smile" on your new visit.

Posted 3 years ago

“Service carried out at huddersfield branch. Car picked up in good time, brought back in super quick time. Video sent with good explanation etc by Mr porter. Good Service by all concerned.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Mrs Haigh, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your support and look forward to providing you with the same great service in the future.

Posted 3 years ago

“I had my service/MOT yesterday. My appointment was made in advance band I was reminded of the date a couple of days beforehand. My car was collected and brought back by a courteous young man. I was sent a video of my car re the MOT. All was well apart from 2 front wiper blades, which I was informed about by phone and the job was done. The car came back spotless after a good valet. Very good service from Ashton branch staff. Thank you.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks very much for your 5 star review. We're very pleased to hear how satisfied you were with the service that you received from Barrie and the team at our Ashton dealership and we'll be sure to share your comments. As a family run business feedback from our customers is very important as it keeps us striving for the high level of service we always aim to deliver. Thanks again, we really appreciate your support and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“Very good experience buying from Colin Appleyard, would recommend”

Helpful Report

(Bradford) - Posted 3 years ago

Many thanks for your review. We're glad you had a 5 star buying experience and wish you many miles of safe and enjoyable motoring in your Suzuki Swift.

Posted 3 years ago

“We are repeat customers and would not want to go anywhere else for our vehicles. The vehicles (we have 3 in our family) are fantastic value for money and the customer service from sale to servicing is friendly and reliable. We always feel very well taken care of. What more could you ask for? Thank you especially to Daniel for making my change of Motability vehicle smooth and stress free.”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Andrea, Thanks very much for the glowing review. It's great to receive feedback from you regarding your 3rd vehicle purchase from Colin Appleyard. As a family run business feedback from our customers is very important as it keeps us striving for the high level of service we always aim to deliver. Thanks once again Andrea for your review, we really appreciate your support and very much value your continued loyalty. Enjoy your New Suzuki Vitara and we'll look forward to seeing you again soon.

Posted 3 years ago

“Collection was helpful. The video highlighted a puncture and was told they couldn't organise. Kwikfit are next street down? No feed back re concerns I had highlighted when vehicle was booked in and again at collection.was told by delivery driver I need to talk to person who collected it.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Having spoken with the dealership regarding your comments they did advise they had contacted you and explained that as your car is a Motability vehicle it does have to go to Kwik Fit to have any puncture repairs carried out. Unfortunately we weren’t in a position where we could take it there and still deliver the car back to you in the specified time. Apologies this was the case but at the said time we just didn't have the staff availability and we were on the understanding that you were happy to arrange this upon the return of your vehicle. The concerns regarding the noisy brakes were dealt with as part of the service and please accept our apologies if this wasn’t fully explained to you. We very much value your custom and do hope we can be of service to you again in the future.

Posted 3 years ago

“As always very efficient; but I wish two of what I would have thought were minor problems, (Satnav failure & ?slow puncture on front nearside) might have been dealt with this week (20 April to 24 April) rather than the booked-in date of 28 April.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Eric, Thanks for your review. We're pleased to hear that once again you received efficient service from our team at Huddersfield and we do apologise that we were unable to book you in before the 28th. This is due to the high volume of bookings which we already had in place. Apologies once again Eric, we very much value your custom and we'll look forward to providing you with the same great service on the 28th.

Posted 3 years ago

“They had the car I wanted and I could test drive it. They couldn’t turn up on time in a morning to meet me for the test drive. Nor could they spell my name correctly or use my correct title which is worrying when getting finance and a new car registered. Lets hope they’ve done it correctly. I was excited to get my new car, walked away feeling disappointed with the admin side.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Apologies that in the first instance Dan was unable to greet you upon your visit to the showroom, this was due to unforeseen circumstances that were out of our control, however, in Dan's absence Steve was present and got everything ready and on time for your test drive appointment. We have now amended your name and title details and apologies that this error occurred. We very much hope you enjoy your Suzuki Ignis and hope that this will not prevent you from returning to us again in the future.

Posted 3 years ago

“Customer service was excellent and everything was arranged and organised quickly and efficiently. Would highly recommend”

Helpful Report

(Huddersfield) - Posted 3 years ago

Thanks very much for coming back to us and it's great to hear how satisfied you were with the service that you received from Christian and the team at our Huddersfield dealership. We wish you many miles and safe and enjoyable motoring in your Suzuki Swift and thanks again for your review, we really appreciate your support.

Posted 3 years ago

“Fantastic service from Simon at the Bradford dealership. I hadn’t booked an appointment but he allowed us to do a test drive while he dealt with another customer. Really knowledgeable and enabled me to get the perfect car.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Katie, Good to hear back from you and thanks very much for the glowing review. It's great to receive feedback from you regarding your visit to our Bradford dealership and we're very pleased to hear how well Simon looked after you. Thanks again Katie for your review and we look forward to seeing you again upon the delivery of your New Suzuki.

Posted 3 years ago

“Professional service. Timings all to plan. minor fault discovered and fixed immediately. Thank you.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Thanks for your feedback. We're pleased to hear you were happy with the service that you received from the team at our Huddersfield dealership and we will forward your comments on. Thanks again, we appreciate your support and look forward to seeing you again on your next visit.

Posted 3 years ago

“Great service thank you.”

Helpful Report

Posted 3 years ago

Thanks very much for your review. We're glad you had a 5 star experience.

Posted 3 years ago

“Called in yesterday to get a new wiper fitted excellent service all round done and dusted on no time thanks very.much”

Helpful Report

(Huddersfield) - Posted 3 years ago

Thanks for taking the time to leave us a review. We're very pleased to hear that you received a 5 star service from Johnathan and the team at our Huddersfield dealership and we'll forward your comments on. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews