D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXEMPLARY CUSTOMER SERVICE FROM MATHEW LEA, HE LISTENED TO MY SITUATION REGARDING MOBILITY, HE WAS IMPARTIAL,ATTENTIVE ,ACCOMMODATIVE,AND VERY PROFESSIONAL.HE WAS EXTREMELY COMMUNACATIVE HELPFUL AND EENT THAT EXTRA MILE, JUST EXCELLENT CUSTOMER SERVICE.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Mr Scott, Good to hear back from you and thanks very much for the glowing review. It's great to hear how pleased you were with the service that you received from Matthew and we'll be sure to share your kind words, they mean a lot. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Mr Scott for your feedback, we wish you all the best with your New Suzuki Vitara and look forward to being of the same great service to you again in the future.

Posted 3 years ago

“I bought my new Swift from your Huddersfield branch based on my brothers good experience with 4 new cars bought from the dealership and salesman Karl Madden. I exchanged a Skoda for the Swift and was pleased with the deal I got from Karl. After 2000ml I am pleased with the car and the way it was handed over to me.”

Helpful Report

Posted 3 years ago

Hi Mr Gibson, Good to hear back from you and many thanks for your review. It's great to hear how pleased you are with your New Suzuki Swift and also the service that you received from Karl. Thanks again Mr Gibson, we wish you many miles of safe and enjoyable motoring in your new car and look forward to providing you with the same great service in the future.

Posted 3 years ago

“On arrival today for my pre booked waiting appointment regarding brake problems of which I have had checked on a number of occasions at their Bradford dealership where the car was purchased, without a concrete solution about the problem more or less from day one and having contacted Suzuki Customer Services thereafter, I was advised to seek a second opinion hence today’s visit, the service reception did not give a welcoming meet and greet, no eye contact or a positive response to my initial concern was recognised and rudely asked for the key and a technician will look at it and asked to wait, the only other conversation whilst walking around the showroom was to see if I was interested in changing the car by a sales person, shortly afterwards I was approached by the same person from the service reception to be informed that there is no problem with the brakes as per the technicians report, I immediately asked for the service receptionist whom I was dealing with to go with me to the car and allow me to show him the problem as I was not happy, his response was negative and passed me back to the original technician, having demonstrated my concerns with the technician in the car he implied that this is the way it is and that I was braking too hard, my test to him was at less than 3 mph with a firm but not sharp press on the brake pedal having advised him to wear a seat because of the severe sharp braking results, he could not offer anything further other than the comment to imply that is the was it is with this type of car, I then immediately contacted Suzuki Customer Services whilst departing from the dealership and am now awaiting a hopefully positive response. Alan Walker”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have discussed your concerns with our Group Aftersales Manager and as explained, we are unable to diagnose a fault. The car is not displaying any kind of warning light and the braking system is operating as expected with no defects which can be diagnosed by the Technicians at either our Bradford or Keighley dealerships. Our Group Aftersales Manager has confirmed he would be happy to go out on a road test with you – if you’d like to arrange this please contact him via our head office on 01535 606321. Alternatively you have the option to take the vehicle to another Suzuki dealer outside of our group to obtain a further opinion.

Posted 3 years ago

“The customer service is brilliant and I am very happy with the car Steve and his colleagues provided me with. Even more amazing was the fact that Steve and colleagues dealt with my part exchange, finance and new vehicle purchase over the phone on a Monday and I simply picked up my new car on Saturday - very efficient, especially in these covid times as I didn't have to visit the showroom unnecessarily. The complimentary gift is also a lovely touch and truly made the experience of buying a car, that bit more special. Thank-you !”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Alex, Thanks very much for taking the time to share your thoughts with us. We're really pleased to hear Steve and the team at our Huddersfield dealership made the purchase of your New Suzuki Vitara that bit more special and we'll be sure to share your kind words. Enjoy your new car Alex and thank you for choosing Colin Appleyard.

Posted 3 years ago

“My Jimny had its second service and a recall carried out yesterday.The service counter staff were excellent. Brake fluid changed which is included in the service(Ford charge for this). My car was delivered back to me without incident. New wipers purchased, but fitted free of charge. Two years fault free motoring and now two excellent services. Thank you Barrie and all the staff.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Many thanks for your review. We're very pleased to hear how satisfied you were with the service that you received from Barrie and the team and we'll be sure to share your kind words. Thanks again, we appreciate your feedback and look forward to providing you with the same great service in the future.

Posted 3 years ago

“Great service on my Swift yesterday from Colin Appleyard, Huddersfield. Quick, thorough and extremely helpful. Thank you.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 3 years ago

“Quick and efficient service at a reasonable price.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Debbie, Thank you for taking the time to leave us a review. We're really pleased to hear how satisfied you were with the service that you received from the team at our Ashton dealership and we'll be sure to share your comments. Thanks again Debbie, we're glad you had a 5 star experience and look forward to providing you with the same great service on your next visit.

Posted 3 years ago

“Excellent Efficient and friendly service”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Philip, Thanks very much for your review. We're really pleased to hear you received excellent, efficient and friendly service from Mike and the team and we'll be sure to share your comments, they mean a lot. Thanks again Philip, we appreciate your support and look forward to being of service to you again in the future.

Posted 3 years ago

“Customer service excellent. Good price for MOT AND SERVICE, very helpful, will be going back next year., I've found a trust worthy garage, so I'm sticking with them.”

Helpful Report

Posted 3 years ago

Hi, Thanks very much for your review. It's great to hear how pleased you were with the service that you received from us. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again for your feedback, we appreciate your support and look forward to providing you with the same great service on your next visit.

Posted 3 years ago

“Great service from the outset to the finish. Bought my car online after seeing photos, videos and discussing with the sales team. Delivered some distance no problem at all, thorough handover of new car in immaculate condition. Everyone I spoke to was pleasant and easy to deal with. Thanks all!”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Megan, Good to hear back from you and thanks very much for the glowing review. It's great to hear how pleased you were with the service that you received from the team at our Huddersfield dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Megan, we appreciate your support and wish you many miles of safe and enjoyable motoring in your Suzuki Vitara.

Posted 3 years ago

“Expert help and assistance from parts manager”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks very much for your review. It's great to hear our Parts Manager provided you with expert help and assistance. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Chris, we appreciate your support.

Posted 3 years ago

“Customer service excellent.Colin went out of his way to be as helpful as possible.”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Virginia, Good to hear back from you and thanks very much for sharing your thoughts with us. We're really pleased to hear how satisfied you were with the service that you received from Colin and we'll be sure to share your kind words, they mean a lot. Thanks again Virginia, we appreciate your support and look forward to providing you with the same great service on your next visit.

Posted 3 years ago

“Polite young man collected my car early morning and delivered in the afternoon. The car was cleaned and serviced and a video was sent of all the service checks that were carried out. Very pleased with the whole procedure. Thank you.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Ann, Thanks very much for taking the time to send us your feedback. It's great to hear how pleased you were with the service that you received from the team at our Bradford dealership and we'll be sure to forward your comments on. Thanks again Ann, we appreciate your support and very much value your loyalty over all these years.

Posted 3 years ago

“Top company great staff no complaints!”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for your review. We're glad you had a 5 star experience.

Posted 3 years ago

“Needed a repair to the car with quick turnaround. Managed to sort it out on the day. Kept informed of progress. Grateful to all involved, 🥂”

Helpful Report

(Bradford) - Posted 3 years ago

Hi David, Many thanks for your review. We're very pleased to hear that Jason and the team at our Bradford dealership were able to carry out the necessary work on your Suzuki Baleno, kept you up to date and had you back on the road again in quick time. We'll certainly share your comments, they mean a lot. Thanks again David and we'll look forward to providing you with the same great service in the future.

Posted 3 years ago

“Great staff and service 👏👍”

Helpful Report

(Keighley Nissan) - Posted 3 years ago

HI David, Thanks very much for your review. We're glad you had a 5 star experience and very much hope you enjoy your New Nissan Qashqai.

Posted 3 years ago

“Convenient and helpful. Picked up car and returned it after service and MOT, beautifully cleaned. Friendly, cheerful customer service. Recommended.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback and would like to take this opportunity to thank you for choosing Colin Appleyard.

Posted 3 years ago

“Convenient and helpful. Picked up car and returned it after service and MOT, beautifully cleaned. Friendly, cheerful customer service. Recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again for your review, we appreciate your support.

Posted 3 years ago

“excellent salesman, helpful and friendly No quibbling about exchange price. Everything explained carefully. Will recommend both salesman and dealership to friends.”

Helpful Report

(Bradford) - Posted 3 years ago

Thank you for taking the time to send us your feedback. We're very pleased to hear how satisfied you were with the service that you received from Simon and the team, we'll be sure to share your kind words, they mean a lot. Thanks again for your review, we wish you all the best with your New Suzuki Vitara and look forward to providing you with the same great service in the future.

Posted 3 years ago

“Good service”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Steven, Thanks very much for your review. We're glad you had a 5 star experience.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews