D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Concidering it has been 13 years since i last bought a car i was a little nervous but after talking to my sales rep for the first time (Ian Chittenden) on the phone i felt relaxed and confident that i was going to get a fair deal, which i did. Thankyou to Colin Appleyards Team. Gerald Bell.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Mr Bell, Good to hear from you and thanks very much for the positive review. It's great for us to hear how relaxed and confident Ian made you feel and we will be sure to let him know. Thanks again Mr Bell and we very much hope you enjoy your Suzuki Ignis.

Posted 4 years ago

“I liked both The salesman Mathew and the Sales manager Richard. They both treat me with respect and on both sides We were transparent with each other. I do not like Garages where you feel under pressure during Negotiations. The car I was offered was a good deal but Stretched my finances above and beyond.”

Helpful Report

Posted 4 years ago

Hi Howard, Thank you for taking the time to send us your feedback and leave us a 5 star review. It's great for us to hear how satisfied you were with the service that you received from us and whilst on this occasion we didn't reach a deal we thank you for visiting our showroom and hope you would consider us in the future. Thanks again Howard, we really appreciate your feedback.

Posted 4 years ago

“I recently purchased a Leaf and overall the personal service was good though more time could have been spent on actual delivery including a quick resume of all the featrues.”

Helpful Report

(Keighley Nissan) - Posted 4 years ago

Hi, Thank you for taking the time to send us your feedback and we hope that you are enjoying your New Nissan Leaf. We do pride ourselves on the levels of customer service we provide and your comments have been taken on board & raised with the Manager of the dealership. If there is anything further that we can help or advise you with then please feel free to contact us and we will be more than happy to help. You can contact us at https://www.colinappleyard.com/company/feedback

Posted 4 years ago

“Excellent Service throughout. I am well pleased”

Helpful Report

Posted 4 years ago

Hi, Many thanks for the 5 star review. It's great to hear how pleased you are and that you received excellent service throughout from us. Thanks again, we really appreciate your support.

Posted 4 years ago

“Not happy my key fob for central locking stopped working fitted new battery told it would need reprogramming at a cost of £45 the car is less than 3 years old surely this would be covered under warranty.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to see that on this occasion you have only been able to leave us a 3 star review. Having looked into this we believe the confusion may have come about during a conversation prior to the work where our service advisor made you aware that there could be a possible charge depending on the outcome of the investigation into the fault you reported. We're glad to say this wasn't the case and and can confirm that we do have your vehicle booked in to have the work carried out free of charge under warranty.

Posted 4 years ago

“People very down to earth and helpful, the Jimny is fantastic, 100% happy with this great car.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi Phil, Good to hear back from you and thanks very much for leaving us a 5 star review. It's great to hear how happy you are with your New Suzuki Jimny and also that you were well looked after by Steve and the team at our Huddersfield dealership. We wish you many miles of safe and enjoyable motoring Phil in your New Jimny and thank you for choosing Colin Appleyard.

Posted 4 years ago

“My motorcycle developed a fault. Exhaust Valve Actuator, believed to be seized open. Booked in for this to be fixed along with a 7500 mile service on 30th of June and picked up on the 1st of July. Picking up the bike I was informed that you didn't have the diagnostic device to remove the code, (bearing in mind this is a Suzuki main dealer and my motorcycle is a Suzuki) I was told you would place one on order and to pop back in to have it removed. I paid £403.88 for this service and apparent repair. After multiple emails and phone calls, 2 months later I was informed I could bring the bike in at my next available opportunity. Today(18/09) I brought the bike in. You attempted to remove the code but the fault code remained. This brings me onto this review with these points. - You clearly didn't check or investigate why my Exhaust Valve Actuator had failed on the 30th of June, which is the main reason I brought the bike in. - I was charged extra labour for this "repair" on top of the 7500 mile service(which is essentially an inspect, tighten and oil/filter service). - Why would you attempt to remove a code for a problem you haven't fixed? Incompetent and disappointing.”

Helpful Report

Posted 4 years ago

Hi James, Firstly, we’re sorry to read that you are unhappy with the service you received from us. Having spoken with Kevin our branch manager Kevin has tried to call you and left a voicemail asking for you to give him a call to discuss. We appreciate that having to wait for the diagnostic unit from Suzuki was a frustration and we have to agree took way too long, but sadly this was out of our control, that said service should have kept you better informed. We’d like to clarify the fault code issue, the diagnostic unit will only clear a fault if it doesn’t require new parts, and unfortunately in your case the bike requires parts hence the diagnostic unit not clearing the fault code. We can also confirm that you weren’t charged an extra hour for the fault being checked/looked at, you were charged the correct time and amount for the service due. Malcolm in our service department offered a cheaper resolve to the exhaust valve actuator using none genuine parts to which he’s was under the impression he was waiting for you to confirm. We hope we can be of service to you in the future and if you do have any further concerns that you wish to raise, or further feedback, this can be submitted via our website https://www.colinappleyard.com/company/feedback

Posted 4 years ago

“Super staff, very friendly and efficient. A real pleasure to buy cars off - everything ran completely seamlessly. Highly recommend!”

Helpful Report

(Bradford) - Posted 4 years ago

Hi All, Good to hear back from you and many thanks for the glowing review. We're delighted to hear how satisfied you are with the all round service that you received from Matthew and the team at our Bradford dealership and we will forward your kind words on. We hope you enjoy the New Suzuki Ignis and thanks for once again choosing Colin Appleyard.

Posted 4 years ago

“Efficient, friendly and polite staff throughout. Everything carried out as requested. Thank you so much”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to send us your feedback. We're very pleased to hear how efficient, friendly and polite you found our staff and that all was carried out as requested. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your support.

Posted 4 years ago

“Friendly service”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi, Many thanks for taking the time to leave us a 5 star review. We're very pleased to hear that you received friendly service from Matthew and the team at our Keighley dealership. We hope you enjoy your Suzuki Alto and thank you for choosing Colin Appleyard.

Posted 4 years ago

“The customer service which I experienced was incredible. After a mix-up with myself believing the car would be delivered, and the Ashton branch believing I was collecting the car, my salesman Matthew came and picked me up from my own house to get me back to the dealership - Covid friendly of course, masks and distanced. This was exceptional service and I drove away my car about 30 minutes later.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Ethan, Good to hear back from you and thanks very much for the glowing review. We're delighted to hear how pleased you were with the service that you received from Matthew and we will be sure to forward your kind words on. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We hope you have many miles of safe and enjoyable motoring in your New Suzuki Swift and thank you for choosing Colin Appleyard.

Posted 4 years ago

“Very happy with my new Suzuki Swift and happy with the whole process of of purchasing said vehicle. Ian at the Bradford branch was most helpful and kept me well informed throughout the whole process.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi, Thanks very much for taking the time to send us your feedback. It's great for us to hear how happy you are with your New Suzuki Swift and also the service that you received from Ian at our Bradford dealership. We wish you many miles of safe and enjoyable motoring and thank you for choosing Colin Appleyard.

Posted 4 years ago

“From first phone to Keighley branch to check on Covid restrictions everything gone smoothly with 1st MOT and service today. Car was collected from my house, driver arrived masked, gloved and with bottle of sanitiser. Had a text mid afternoon with a video showing my car and then my car went for cleaning and sanitising before being dropped back off on my driveway. Thank you to all in the service dept”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi, Thank you for taking the time to send us your feedback. It's great for us to hear how pleased you were with the service that you received from the team at our Keighley dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 4 years ago

“MY HUSBAND AND SON BOTH BOUGHT CARS FROM KEIGHLEY MATHEW WAS THE SALES PERSON. HE WAS VERY HEPLFULL NOT IN THE LEAST PUSHY AND ALSO HAD KNOWLEDGE ABOUT OF BOTH VEHICLES THANK YOU MATHEW”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Denise, Great to hear from you and thanks very much for leaving us a 5 star review. We're very pleased to hear how satisfied you were with the service that you received from Matthew at our Keighley dealership and we will forward your kind words onto him. We wish you all many miles of safe and enjoyable motoring with both vehicles and thank you for choosing Colin Appleyard.

Posted 4 years ago

“I have been with Colin Appleyard for many years and am always happy with the service. Both with my car and the staff. I was particularly impressed with the hygiene and social distancing this year.”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Barbara, Thank you for taking the time to send us your feedback. We're very pleased to hear how happy you were with the service that you received from us and also that you felt safe with our hygiene and social distancing measures during these unprecedented times. Thanks once again Barbara, we really appreciate your support and very much value your loyalty.

Posted 4 years ago

“Very pleased with Colin Appleyard at Shipley. I had my car serviced with them recently. They were very helpful and efficient. We were very happy with their professionalism. I originally bought my car from them and would certainly be confident to buy from them again. There service is excellent.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Julie, Good to hear from you and thanks very much for the glowing review. We're delighted to hear how pleased you were with the service that you received from Tracy and the team at our Bradford dealership and we will be sure to forward your kind words onto them. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Julie, we appreciate your support and very much value your loyalty.

Posted 4 years ago

“Bought several bikes over the years, great stock, lovely clean shop, not harrased, but not ignored either, decent deals”

Helpful Report

Posted 4 years ago

Hi Glyn, Thanks very much for taking the time to send us your feedback and leave us a 5 star review. It's great to hear how all round satisfied you were upon visiting our motorcycle branch. Thanks again Glyn for the review, we really appreciate your support and look forward to seeing you again in the future.

Posted 4 years ago

“As always great service, quick, efficient and all the staff very polite.”

Helpful Report

Posted 4 years ago

Hi Debra, Thank you for taking the time to send us your feedback. We're really pleased to hear how satisfied you were with the service that you received from us. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks once again Debra, we appreciate your feedback.

Posted 4 years ago

“Great customer service Not a lot of haggling over trade in value. Ian C (sales rep) was very professional and friendly. Good new car purchase from start to finish”

Helpful Report

(Bradford) - Posted 4 years ago

Hi John, Good to hear back from you and thanks very much for the great feedback. We're delighted to hear how satisfied you were with the service that you received from Ian and we will forward your kind words on. We hope you enjoy your New Suzuki Vitara and thank you for choosing Colin Appleyard.

Posted 4 years ago

“Really helpfull and friendly. Able to answer my questions. MOT was done quickly from start to finish. Was given a video of my MOT and told what everything was.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Laura, Thank you for taking the time to send us your feedback. We're delighted to hear how pleased you were with the service that you received from Tracy and the team at our Bradford dealership and we will forward your kind words on. Thanks once again Laura, we really appreciate your review and we look forward to providing you with the same great service in the future.

Posted 4 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews