D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

Write Your review

Tell us how D. M. Keith (Colin Appleyard) Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When comparing a relatives purchase to the purchase we have just made, there was no doubt we got great service. Matthew made the PCP process very simple, including the transfer of the private number plate. All this goes towards why this is the second time we have used Colin Appleyard. Whatever the company does, do not let Matthew leave - he has a great approach to selling cars and dealing with Customers.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi, Many thanks for taking the time to leave us a 5 star review. We're delighted to hear how pleased you were with the service that you received from Matthew and we will forward your kind words on. Thanks again for your review, we appreciate your support and very much value your business.

Posted 4 years ago

“Feeling very disappointed with the customer service and attitude experienced by my husband and his cousin at the Ashton branch of Colin Appleyard today. They walked away feeling like they had been the subject of indirect racism by the finance manager. They were told they couldn't have the car before they even sat at a chair to do the credit check. Which our cousin would have passed with flying colours I hasten to add. Rest assured that this will not end here. An official complaint will be made and I want heads to roll. I won't stop until somebody apologises for how they made two young ethnic minority males feel as they walked away today.”

Helpful Report

Posted 4 years ago

Hi Toria. We're sorry to read that you feel very disappointed with our Ashton-under-Lyne branch and as with any complaint we receive, we always look into them fully to understand and address the issues raised. When it comes to financing our vehicles for customers we have strict FCA (Financial Conduct Authority) guidelines we must follow. In the instance involving your husband and his cousin, the arrangement they wished to make with regards to finance would break FCA rules and had we consented we would be liable for breaking UK law. This was explained to your husband and cousin at the time which is why we were unfortunately unable to proceed with the vehicle purchase. The decision made by our finance manager to refuse finance was not racially motivated and we strongly refute any such claims. It was made to ensure we adhered to FCA rules.

Posted 4 years ago

“Lack of communication with all channels. But will still shop there next time.”

Helpful Report

Posted 4 years ago

Hi Angela, We're sorry to read your negative review. With any complaints we receive we always look into them fully to ensure we're able to address those concerns. We want to thank you for placing an order for the new Ignis and apologise that at the time we weren't able to calculate any costs for you because it wasn't on the system. When our sales manager came to ring you once those figures were available, he was unaware that you'd left a message a few weeks earlier to cancel your order and for that we do apologise as this was a communication breakdown on our part. We look forward to hopefully seeing you again in the future.

Posted 4 years ago

“Fantastic service from start to finish. I was able to test drive two cars on my visit before settling on the one for me. Staff are very knowledgeable and excelled in their customer relationships. Polite, friendly and courteous. A great big thank you to you all.”

Helpful Report

Posted 4 years ago

Hi Angela, Many thanks for taking the time to leave us such a glowing review. We're very pleased to hear how satisfied you were with the service that you received from us and we will be sure to forward your kind words on. Thanks again for your review Angela, we really appreciate it.

Posted 4 years ago

“Amazing customer service, Tim was really helpful, he explains everything as many times as necessary for me to understand everything, Delivery was on time and bike was not damaged. Definitely good shop to get your bike. Thank you so much”

Helpful Report

Posted 4 years ago

Hi Hector, Great to hear from you and many thanks for taking the time to leave us such a glowing review. It's great for us to know how well Tim at our motorcycle branch looked after you and we will be sure to forward your kind words on. Thanks again for your review Hector, take care and we hope you enjoy your Honda.

Posted 4 years ago

“Friendly, attentive staff, brilliant service, would not hesitate to recommend.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi, Thanks very much for the great review. We really appreciate your support.

Posted 4 years ago

“Excellent customer service. Part ex more than reasonable. Car purchased cheaper than elsewhere. Staff very attentive .. Karl Madden and Steve "Leeds" today! Have travelled from Blackpool to Huddersfield to purchase vehicles on a number of occasions over 10 years... Family too. That says it all.”

Helpful Report

(Huddersfield) - Posted 4 years ago

Hi, Thanks very much for taking the time to leave us a 5 star review. It's great for us to hear how pleased you are with the service that you received from Karl and Steve. Thanks again for your feedback, we really appreciate it and very much value your continued loyalty.

Posted 4 years ago

“Recently bought a Suzuki S-Cross from Colin Appleyard at Bradford - a simple & straightforward experience There's no stereotypical pushy car salesmen, it's all very relaxed in the showroom, have a chat about what you've seen, or what you're after and they'll discuss the options Pricing seemed relatively good IMO, I could have paid more elsewhere for my purchase The ethos remains that this is a small family business, focused on providing great service to the customer, in the hope that they will return to buy again and/or recommend, as I am now A good test of a business's values, is how they communicate and treat customers, post-sale - my car had to be returned for a couple of things and I was really pleased how Richard dealt with that. He remained focused on putting things right as quick and easily as possible, minimising the impact to myself. I rarely right reviews or recommendations, but I thought Colin Appleyard Bradford deserved the positive feedback - happy to recommend them”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Paul, Thanks very much for taking the time to leave us a 5 star review. It's great for us to hear how satisfied you are with the service that you have received from the team at our Bradford dealership and as a family run business feedback from our customers is very important as it keeps us striving for the high level of service we always aim to deliver. Thanks again Paul, we really appreciate your support and look forward to providing you with the same great service in the future.

Posted 4 years ago

“Recently bought a bike from Tim Clark, he arranged delivery for my new bike and collection off my old bike, excellent service from start to finish. Would recommend.”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks very much for leaving us a 5 star review. We're very pleased to hear how satisfied you were with the service that you received from Tim and we will forward your kind words on. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Mike, take care and enjoy your Triumph Tiger.

Posted 4 years ago

“Wow, what can i say about the staff and service from all at Colin Appleyard, i recently purchased a used Peugeot RCZ from the Bradford branch , the service from start to finish has been outstanding, helpful and informative keeping me updated throughout my purchase, a great price given for my p/ex. Friendly and welcoming greeting upon arrival to collect my new car and ensuring I'm all happy before i left. I was unfortunate enough that the car developed a small fault after a few days, (just one of those things- it does happen) however the service to put this right has been first class, bearing in mind i live over 90miles away from Bradford the team were excellent in resolving the fault for me and ensuring i didn't need to rack up miles to have the car repaired and making sure my enjoyment of the car is not spoilt. oh - yes i work in the motor trade as well - these guys can teach a few places how to go about things.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Matt, Many thanks for taking the time to leave us such a glowing review. We're delighted to hear how pleased you are with the service that you received from the team at our Bradford dealership and we will certainly forward your kind words on. Feedback from our customers is very important as it keeps us striving for the high level of service we always aim to deliver. Thanks again Matt, we really appreciate your support. Enjoy your Peugeot RCZ and we look forward to providing you with the same great service in the future.

Posted 4 years ago

“Customer Service - Fairing fell off the bike after two rides, told to fix myself because the damage was caused by me??? Price - Paid a lot (6K) no price reduction for a bike that was 'immaculate' upon arrival it had damage. Basically don't trust this businesses word as it is not a real mans word. Seek another dealership, buying a bike should be a pleasure not stressful. This business makes you seek private sales to avoid the all talk no backbone status. Warranty was guaranteed but never used due not being an engine part. Terrible attitude from Kevin Peeny thanks for the sale now you're on your own at your own expense to fix a bike.”

Helpful Report

Posted 4 years ago

Hi Mr Thomas, We're sorry to read that you were unhappy with an issue you had with your bike after purchasing it from us. As with any complaint we receive, we always look into it fully to ensure we understand the issues you've raised. The fairing you refer to is a seat panel which we’re happy was securely attached when you collected the bike. It wasn't removed from the bike but checked during its pre-collection inspection. The bike had also had two prior test rides. We appreciate that it is very frustrating for something like this to happen only 2 weeks and a number of miles after collecting the bike from us, but it is unfortunately not something which can be covered under warranty for the reasons above. Customer service is our top priority and we always correct any errors we may make with a customer’s purchase, but in this instance the vehicle left our showroom fully prepped - so we apologise that we couldn't compensate you on this occasion.

Posted 4 years ago

“Great guys and they know their product”

Helpful Report

(Ashton-under-Lyne) - Posted 4 years ago

Hi Roy, Thank you very much for the great review. We really do appreciate your feedback.

Posted 4 years ago

“Fabulous collect and return service to reduce the need for contact with others during the current climate. Much appreciated. Good communication, as always.”

Helpful Report

(Keighley Nissan) - Posted 4 years ago

Hi, Thank you very much for leaving us a 5 star review, we appreciate your support.

Posted 4 years ago

“Always courteous friendly and knowledgable very helpful”

Helpful Report

(Keighley Nissan) - Posted 4 years ago

Hi Helena, Many thanks for taking the time to leave us a 5 star review. It's great for us to hear how pleased you were with the service that you received from the staff at our Nissan dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Helena, we appreciate your support.

Posted 4 years ago

“I have just bought my car from Colin Appleyards in Bradford. I have bought cars from them before and the service given is always excellent. They always make sure that everything is dealt with correctly.”

Helpful Report

(Bradford) - Posted 4 years ago

Hi Richard, Thanks very much for the great review. We're delighted to hear how pleased you are with the service that you have received from the team at our Bradford dealership and we look forward to providing you with the same great service in the future. Thanks again Richard, we appreciate your support and very much value your business.

Posted 4 years ago

“Great customer service from Colin Appleyard. The reason I bought from them was because the boss gave me some good advice on a bike I was selling and also made me a fair PX offer. In the end I sold my bike, but decided to buy from them as they were so helpful. Salesman Tim Clarke was great, and the Suzuki I bought turned out to be in fantastic condition as described. Will deal with Colin Appleyard again and recommend them highly.”

Helpful Report

Posted 4 years ago

Hi, Thanks very much for the great review. We're really pleased to hear how happy you were with the service that you received from Tim and the team at our motorcycle branch and we will forward your kind words on. Thanks again, take care and we hope you enjoy your Suzuki GSX650.

Posted 4 years ago

“Nick at Colin Appleyard, Ashton under Lyne was most helpful and patient in helping us to find the right vehicle for us. He gave us confidence that we were dealing with an honest and professional organisation. We would recommend his services to anyone wanting to buy a used car. Frank & Margaret”

Helpful Report

Posted 4 years ago

Hi Frank and Margaret, Thank you very much for taking the time to send us your feedback. It's great for us to hear how helpful you found Nick to be at our Ashton dealership and we will forward your kind words on to him. Thanks again for your review, we really appreciate it and if we can help or advise with anything further in the future, please feel free to come back to us.

Posted 4 years ago

“Customer service and delivery was excellent. Cannot recommend this company too highly.”

Helpful Report

(Keighley Suzuki) - Posted 4 years ago

Hi Donna, Good to hear from you and many thanks for taking the time to leave us a 5 star review. It's great to hear how happy you were with the service that you received from Matthew and the team and we will forward your kind words on. Thanks again Donna, we really appreciate your feedback and wish you many miles of Safe & Enjoyable motoring in your Suzuki Jimny.

Posted 4 years ago

“A car with components that are not fit for purpose. So I got a lovely new juke in 2017 and I still love it despite the headache that's come along with it. At 2900 miles when I'd had the car 6 months it went in for timing chain replacement, repaired under warranty. All fine customer service can be sketchy at times a bit abrupt but on the whole nothing to cry about. History repeats itself, my lovely juke has now done 12,000 miles and is 3 years old and guess what, the timing chain has just been replaced again. Luckily warranty job again. I wonder how many miles now I'm going to get away with before it happens again, only now it's no longer under warranty anymore so if trend follows a nice big bill at the end of it. What's the most annoying thing is nissan know about these crappy timing chains and have even recalled some models, so why is it still happening? It gives me very little confidence in the car and it's not as if I drive miles a car that's 3 yrs old that's done 12000 miles is bloody good going !!!!”

Helpful Report

Posted 4 years ago

Hi Emily, We're sorry to hear that you have had problems with your Nissan Juke. I have spoken with the service team at our Nissan Dealership and they have informed me that they are confident that the repairs carried out on your vehicle this time have fully resolved the concern. Unfortunately on some occasions manufacturers have issues with certain components not meeting the rigorous standards expected. With the particular fault you have experienced with your vehicle, the parts that are now being supplied to rectify the concern have been modified to prevent the issue from happening again. Thank you for using Colin Appleyard and I do hope that you can now enjoy trouble free motoring with your Nissan Juke.

Posted 4 years ago

“I've nearly always bought subaru, and Colin appleyard have always been excellent and efficient. However when I asked subaru for a brochure before the Covid-19 pandemic, I didn't hear anything afterwards for quite a while. Because of a downturn in trade and people only just getting back to work you'd think that they'd be pushing sales like mad unfortunately the offer was not what I expected, and lacking in certain areas. 😕”

Helpful Report

Posted 4 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews