D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,177 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

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Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my car in for my free lifetime MOT and was charged £145 for a set of front brake pads!!! Total rip off for one set of pads.”

Helpful Report

Posted 6 years ago

Hi, We would like to look into this matter further for you, but without additional details I'm afraid we cannot provide a response as to the cost of the front brake pads. Please could you get back to us via enquiries@colinappleyard.com with either your full name, postcode or car registration. Many thanks.

Posted 6 years ago

Hi Mrs Johnson, Our service manager Paul has attempted to contact you several times via the number we have for you on our system, but has been unsuccessful. We also dropped you an email last week just to ask you to give us a call at your earliest convenience so Paul can discuss your complaint with you. If you would still like to discuss this with him, please get in touch via 01535 606 321. Many thanks.

Posted 6 years ago

“We have bought a 12 month old Vitara from your Huddersfield field branch and found oval a very good experience, we had the car coated with Gen-3 Glasscoat, the car shines like new but the feel of the car is like fine sandpaper and not smoother than the original paint as claimed by the product manufacturer. We are very disappointed with this product and now wish we had not wasted our money on it. We returned the car to be told this is the normal finish of the product and there is nothing wrong with it. I believe the product has not been applied correctly as there is a car in the showroom done with Gen-3 and it has a lovely smooth finish, we are very disappointed now. This is my wife's car and she is rather upset.I have been a customer of Colin Appleyards for over 30 years mainly on the motorcycle side being friends with Colin and Robin, I will be meeting both Peggy and Robin at Donninton at Easter as I am a BSB marshal and spend time with them in the paddock, the last thing I wish to talk about is this experience but I will.”

Helpful Report

Posted 7 years ago

Hi Mr Taylor, We're sorry to receive a 1 star review from you. We believe our sales executive, Christian, has already been in contact with your wife regarding this, and thought the issue had been resolved. We have informed the Huddersfield branch of your review, and our sales manager, Ali, will be calling you to discuss further.

Posted 7 years ago

“I have to bring my car in because you will not pick it up from Euroway estate. So got there 1.10 been told it would be 2 hours so got back at 3.30. After trailing around keighley to be told it would another hour. Actually came out of the show room at 5.05. Took over an hour to get home because of teatime traffic. So not happy.”

Helpful Report

Posted 7 years ago

Dear Menzies, Thank you for bringing this to our attention. We believe you have now spoken to our service manager and are happy with the resolution. We apologise again, and if you have any further queries, please do not hesitate to get back in touch.

Posted 7 years ago

“Very bad customer service worst i ever been”

Helpful Report

Posted 7 years ago

Dear Gilbert, Thank you for bringing to our attention your issue with the poor customer service you feel you have received from us. We have built our family-style business on a reputation for treating our customers fairly, and we value your feedback as it helps us to improve our service. Please could we ask you to contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with further information regarding the service you have received, so that we can investigate on your behalf.

Posted 7 years ago

“They lie lie lie”

Helpful Report

Posted 7 years ago

Hi Shaun, We're very sorry to receive a 1 star review from you. At Colin Appleyard, we value customer feedback and take all complaints seriously. Could you please contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with more details. We will then be able to investigate further for you.

Posted 7 years ago

“After buying my car from Colin appleyard the engine management light came on called out rac who diagnosed a turbo fault Colin appleyard refused to accept this and said all fine fast forward 2 years warranty ran out light still comes on still they say no fault found although two independent garages have both diagnosed turbo fault in short if you want to be fobbed off with tall tales this is the place for you personally never again, shaft you while smiling”

Helpful Report

Posted 7 years ago

Hi Mr Benson, As already discussed with our service manager, the diagnosis for any Nissan warranty claim requires our technicians to first read, record then remove fault codes. After removing the codes the vehicle must then be road tested, and then re-tested for fault codes once returned to the workshop. Unfortunately, on the second diagnostic, the test failed to return a current fault code to be able to replace components under warranty. Because we were unable to confirm the faults or the return of a current fault code we were unable to carry out a warranty claim. We would like to apologise for the inconvenience but as a Nissan dealer, we must adhere to these procedures.

Posted 7 years ago

“TOOK MY GOLDWING TRIKE IN FOR A FULL SERVICE AND TO SORT FUEL OVERFLOW SPILL AND LIGHTS OUT. HAD MY TRIKE OVER 6 WEEKS AND HAD TO KEEP PHONING FOR AN UPDATE. ON PICKUP CHARGED £774. WHILST ATTEMPTING TO LOAD ON TRAILER PETROL WAS POURING OUT AND WAS TOLD TO JUST RUN IT AND SHOULD SORT ITSELF OUT. [ IT DIDNT ] HAVING CHECKED THE TRIKE THERE MORE THOROUGHLY I NOTICED ONE FULL SIDE OF THE TRIKES LIGHTS WERE NOT WORKING' I WAS TOLD COULD BE LOOSE WIRE BUT NO OFFER TO PUT ANY OF THESE RIGHT. ON UNLOADING BACK HOME NEIGHBOUR TELLS ME THERE ARE NO BRAKE LIGHTS YET THEY HAVE SUPPOSEDLY OVERHAULED THEM IN THE SERVICE. BIKE WENT IN FULLY POLISHED UP AND CAME BACK FILTHY. TRIKE SOUNDS ROUGH AND SMOKEY ON STARTUP WHICH IT DIDN'T BEFORE IT WENT IN. HAVE DIFFICULTY STARTING THE TRIKE AND SOUNDS ROUGH TILL WARMED UP [ SEVERAL MINUTES ] TOLD CORNERING LIGHT WAS KNACKERED AND COULDN'T BE FIXED AS THE PARTS ARE NONE EXISTENT' [ FIXED MYSELF ] CUSTOMER SERVICE LOUSY HAD TO KEEP PHONING FOR UPDATES. £774 FOR A 6 WEEK SO CALLED FULL SERVICE AND FAILED TO NOTICE NO BRAKE LIGHTS' FAILED TO NOTICE NO LIGHTS DOWN ONE SIDE OF TRIKE' FUEL STILL SPILLING OUT AND ROUGH ON STARTUP. TRIKE WORSE NOW THAN BEFORE IT WENT IN AND IV'E PAID £774 FOR THE PRIVILEGE . GONA COST ME WHO KNOW'S WHAT TO RECTIFY THERE MISTAKES BUT SOMEWHERE THAT KNOWS ABOUT GOLDWING BIKES/TRIKES AND HOW TO FIX AND SERVICE THEM PROPERLY. A TURNER.”

D. M. Keith (Colin Appleyard) Limited 1 star review on 1st February 2018

Helpful Report

Posted 7 years ago

“On the 21st of July 2017 i bought a 2014 Citroen C3 Picasso from Appleyard Nissan in Keighley. I traded in a 2014 Suzuki Splash against this car. The agreed trade in value of my Suzuki was £3,500 i then added £3,500 cash to achieve the purchase price of the Citroen which was £7,000. After driving the Citroen for a while it became apparent that there was a fault in the cars driveline, it had a nasty judder when letting the clutch in to take up the drive. The car was returned to Appleyard Nissan for assessment and repair. When i got the car back after two weeks of being without it the issue with the driveline was still apparent. over the next two and a half months the car was back at Appleyard Nissan a further 4 times but was not repaired. I was then invited to a meeting with the Appleyard Nissan general manager and the Appleyard group senior service manager, They insisted that the car could not be fixed and that i must sell it back to the company, after a quite heated conversation i finally agreed to do just that. I was told that i would receive the full purchase price back Which was £7000 plus the £250 i had spent having a tow bar fitted. I was told this by the general manager. When i returned the car to the dealership and handed over everything relating to the car i was then given a sheet of paper outlining that i would only be receiving £6,900 and not the £7,000 + £250. When i rang the general manager the next day and asked why i had not received the full amount he told me that, that was all i would be getting as at the time of me purchasing the car he had (Written Back ?) what ever that might mean by £350 the Suzuki Splash that it traded in. So after over two and a half months of being messed about and not having MY car available to use and then being pressured into selling MY car back to the company i am left £350 out of pocket. Hence the 1 star, but in truth zero stars would be more appropriate.”

Helpful Report

Posted 7 years ago

“Booked my car in for tyre valve changing at same time as service and you didn't change it, but just confirmed it wanted changing and ordered one. Why would you not have them in stock, and especially when I told you it needed doing as had to get the tyre checked whilst on holiday. Absolutely fuming as now have to take more time of work to get it sorted when you get one in stock. Absolutely shocking customer service”

Helpful Report

Posted 7 years ago

Hi Mr Carver, We sincerely apologise for the mixup we had regarding the valve on your car, and appreciate you are disappointed after taking time out of work to come and have it replaced. I believe you've now spoken to our service manager, and arranged a collection for your car next Friday. Once again, we apologise for the unusually low level of service you received, if you have any further queries regarding your car - please don't hesitate to get back in touch.

Posted 7 years ago

“Sent my car in for service which I have had from new and had some trim stolen from the boot of my car I'm not happy , there is only me got access to this car you have serviced it from brand new I'm in a trustworthy respectable job and I'm afraid you have thieves working in the workshop , you have to catch that in the bud because when you send your car in you are trusting people with your car and goods in it , when I send a car in to be serviced I expect it to be in better form than it went not trim stolen from it I'm not happy there is one thing I can't stand is untrustworthy people thanks.”

Helpful Report

Posted 7 years ago

“I took a day off work to take my car in with an intermittent fault, to be told they couldn't do anything because it's intermittent. When I went to pick up my car I was told to wait as there were two people in front of me, they were dealt with and then waited another 15 minutes before the same man asked if he could help me... they had forgotten about me... not impressed !”

Helpful Report

Posted 7 years ago

“Had my car for over two weeks. Was not offered a courtesy car or time scale. Then when I rang to say really needed to car for hospital visits was told I should have asked sooner. Reduced me to tears twice. Disappointed in the service”

Helpful Report

Posted 7 years ago

Hi, We're very sorry to hear this. Could you please email us your contact details directly at: enquiries@colinappleyard.com, so that we can investigate this for you.

Posted 7 years ago

“Very unhappy service. We had a Citroen Nemo which was bought from Appleyards at Huddersfield, as we had a some credit we were told we couldn't exchange, then suddenly we could. Told the car was not worth a penny as the gearbox was damaged & told the new credit company wanted to see the Nemo at appleyards for verification of not worth anything, told they had to have it on their premisis and they would scrap it, now we find it is back on the road, after a new m.o.t & tax, someone is making money off the daily motorist but bet they will decline selling it for any profit at all. Now I have a Suziki Swift on a 13 plate but definitely thinking about further advice on where we stand & what can be done to stop this happening again to anyone.”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hi Chris. Following your review we believe the Manager of our Huddersfield dealership has been in touch and the matter has been discussed and rectified. We would really appreciate it if you could consider revising your review and hope you will consider dealing with Colin Appleyard Ltd again in the future.

Posted 7 years ago

“Poor customer service .. the men at service are rude .no smile .. no hello dont ask u to take a seat or offer a drink.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to review. We're very sorry to hear you have received poor customer service at one of our dealerships. At Colin Appleyard, we strive to deliver family friendly service to all our customers. Would you be able to contact us directly? You can email via enquiries@colinappleyard.com or ring our head office on 01535 606 321. We would like to look into this for you, if we can.

Posted 7 years ago

“Anyone who is thinking of travelling any distance to your garage at Shipley don't bother, even if you rang the day before[ mine was 140 mile round trip]spoke to Jameel? Friday and assured him I would be coming Saturday morning to view Kia and if as advertised would buy, he rang me when I was in Bradford just a couple of miles from garage and said there was someone looking at same vehicle who wanted to buy, I said we would only be a few minuets before we arrived there, but sure enough when we arrived he was in the process of signing the other people up. Don't trust them!”

Helpful Report

Posted 7 years ago

Hi Robert, We're sorry you travelled a long way to see one of our vehicles, and were disappointed that upon arrival at our dealership, someone else was already in the process of purchasing it. I'm informed by our branch manager that whilst you were travelling to see the vehicle as per your prior arrangement, that another party turned up to view the vehicle without having a prior appointment. At this point one of our sales team called you to make you aware and to give you first refusal, asking if you'd like to leave a refundable deposit to secure the car. This is common practice within the motor trade and one which you would expect of any other dealer. Our vehicles are displayed on various websites and unfortunately we have had experiences in the past when we have been asked to ‘reserve’ a car, taken it off sale only for them not to turn up resulting in both wasted time and money for the company and a missed opportunity for another potential buyer. You declined to leave a deposit, so the car remained on sale and unfortunately the other party made the purchase just before you arrived. Again, we apologise and appreciate you travelled a long way to visit us. We never like to disappoint customers but unfortunately we are unable to reserve cars without a refundable deposit.

Posted 7 years ago

“Very poor service, confusion on price, no mats as promised, car unclean especially interior(McDonalds wrapper and clump of long dark hair) in passenger door pocket, no chocolates on collection(told part of the service), car still on ramp when collecting. Paid my deposit on Good Friday because told not open till Tuesday, yet open on Easter Monday? Took car for test drive and commented about noise from brakes, told "it's been stood around and it's dust" Still doing it a week later, so returned and told sorted(still noise when braking) All in all, definitely NOT happy with experience and HATE my noisy used car!”

Helpful Report

Posted 7 years ago

“Brought my car in here for a recall January and had the misfortune to run into the unlovely receptionist Eve. Poor attitude and considering I paid the not very small sum of over £400 for a service last July. It's not good enough and will take my business elsewhere.”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi Mr Higgins, We believe you brought this issue to our attention back in January, and spoke with our group aftersales manager. We took on board your comments, and have since spoken to the colleague in question. We thank you for bringing it to our attention, and can confirm that action was taken to ensure it doesn't happen again.

Posted 8 years ago

“I bought a car on finance from Colin appleyard on a 4 year plan 2 months before my plan ended the car engine died . They wouldn't help towards the cost of a new engine and neither would the finance company . I was left with a car that wouldn't go and still had to pay the balance.”

Helpful Report

Posted 8 years ago

Dear Mrs Gannon, As we say to all our customers, we do take complaints seriously and always look into them to understand the situation better so that we can improve our service. Our records show that you purchased a Suzuki Alto from us in March 2013, and we have not seen the car since this date. As such, when you called our Ashton branch and asked for advice because your local garage had suggested you needed a new engine, we said we'd have to take a look at your vehicle and view the full service history so we could contact Suzuki GB. You admitted to our service advisor that the vehicle had never been serviced, and that you'd topped it up with oil as and when required. As with all motor vehicles, they do need servicing and checking, and your new Suzuki Alto came with a 36 month manufacturer’s warranty. It is in Suzuki’s terms and conditions that for a warranty to be valid on a vehicle, it must be serviced at regular intervals by an approved garage. Thereafter, it is recommended by every car manufacturer that to keep your vehicle in good health, a service should be done at least once a year. As you had not had the vehicle serviced at all, there was nothing either ourselves or Suzuki GB could do. Our experience is that Suzuki are incredibly fair with regards to warranty issues and like Colin Appleyard, take customer care and support very seriously. However on this occasion, I believe you gave them no choice but to reject your claim due to the lack of basic maintenance.

Posted 8 years ago

“I took my Nissan Juke in to have the sunroof looked at because there is a permanent creaking noise. After having had it a full 24 hours I arrived to collect it to be told no noise could be detected!! No phone call to speak to me about it in all that time!! A complete infuriating waste of my time. Annoyed doesn't come close.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi there, We apologise that we were unable to find a problem with your vehicle, but I believe one of our service team did call and speak to you at the time to say that this was the case before you picked your car up. I'm told, however, that we've booked your vehicle back in for further investigation to try and determine where the noise is coming from, and hopefully rectify the problem. If there's anything further we can help with, please don't hesitate to get back in touch.

Posted 8 years ago

“Since buying my vehicle from Colin Appleyards as a supposedly quality approved used car with the reassurance of coming back to you again & again you are spot on as I have had no end of issues with this car and wouldn't recommend anyone to buy a csr from you as I'm the short time I've had this it's had to have £2,000.00 and more before the car is right and there are still things wrong with it which is going to cost more money and even though you were seem to. be treated well, I was told it's a second hand car things do go wrong. Which I do appreciate and the point I'm trying to get my head around is how many miles should a quality used car have on to be sold in their showroom and from the moment I picked it up things weren't right with it which took over 10 days to fix then later on other things were wrong with the car and after receiving it back the same issue was still appears to be faulty after being told it needed a rear shock absorbers when the noise was at the front of the car and still is making the noise after 14 months and they won't put it right unless I pay for it I'm totally at the end of my tether and now just want this nightmare to end and wouldn't recommend them to anyone I know as he don't seem to care as I thought they did with being small family business I would just be happy if they gave me my money back which I have asked many times but told they would put it right but still haven't and the different branches seem to be separate businesses as they don't seem to want to resolve my issues unless I take it back to Shipley which seeming they can't do as their equipment doesn't speak to my car which makes me wonder have I been told lies all along the time I've had this car. And the extended warranty doesn't seem worth the paper it's written on as hardly anything seems to be cover as they say it's due to wear and tear. Please please wake me up out of this nightmare I want it to end !!!”

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Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,177 reviews