D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as usual and highly satisfactory attention to my requirements”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi David, Good to hear back from you and thanks very much for your feedback. It's great to know that once again you were happy with the service that you received from us. Thanks again David, we appreciate your continued support.

Posted 3 years ago

“Very happy with the service. Good to be able to see a video when my car had been checked over. Very handy!”

Helpful Report

Posted 3 years ago

Hi Jane, Thank you for your feedback. We're really pleased to hear how happy you were with the service that you received from us. Thanks again Jane, we appreciate your support.

Posted 3 years ago

“Great staff,good service, keeps you informed with the work taken out.”

Helpful Report

Posted 3 years ago

Hi Miss Wright, Many thanks for your feedback. We're glad you had a 5 star experience.

Posted 3 years ago

“Brilliant friendly service, promised quick delivery and fulfilled 100% happy with car and overall service, highly recommend”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Mark, Thanks very much for your feedback. We're really pleased to know how happy you are with your Suzuki Vitara and also the service that you received from Ian. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Mark and would like to take this opportunity to thank you for choosing Colin Appleyard. Happy motoring and thanks again.

Posted 3 years ago

“Quick and efficient service from Colin Appleyard Bradford. Called for a quote to replace the front brake pads was given two options and was able to complete the work the following day. I have crossed paths with Jason on a number of occasions and every time he has gone above and beyond to provide the best possible customer service. I would highly recommend Colin Appleyard Bradford & will no doubt be back in the future.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Andy, Thanks very much for taking the time to share your thoughts with us. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Andy and would like to take this opportunity to thank you for choosing Colin Appleyard to maintain your vehicle.

Posted 3 years ago

“Very nice staff.Great service and quick turnaround.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks very much for taking the time to share your thoughts with us. It's great for us to know how pleased you were with the service that you received from us. Thanks again, we appreciate your support.

Posted 3 years ago

“I was very impressed with the service from yourselves and how quickly my MOT was done, also the little video that was carried out Thank you”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Mrs Simpson, Good to hear back from you and many thanks for your feedback. It's great to know how pleased you were with the service that you received from Barrie and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Mrs Simpson, we appreciate your support and look forward to providing you with the same great service in the future.

Posted 3 years ago

“Excellent service as usual”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks very much for your review. We're really pleased to hear that once again you were happy with the service that you received from us.

Posted 3 years ago

“Thank you to Jason. Good customer service and recommendation regarding tyres and service for car.Overall very satisfied with Colin Appleyard would recommend.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Stuart, Thanks very much for taking the time to share your thoughts with us. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Stuart and would like to take this opportunity to thank you for choosing Colin Appleyard to look after your vehicle.

Posted 3 years ago

“My lovely Suzuki Vitara went in for its initial 2 month / 2000 miles check. Accommodated the following day - completed while I waited and received immediate follow up text with link to the video showing me the inspection carried out. Love this - very reassuring for anyone who worries about what actually happens in the workshop. Excellent service as always.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Patricia, Good to hear back from you and many thanks for your review. It's great to know that once again you were pleased with the service that you received from us. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Patricia, we appreciate your support.

Posted 3 years ago

“Anyone wanting a car on mobility ask for Nick. He's very friendly and professional. He took care of everything and I would certainly ask for him again.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Amanda, Many thanks for your feedback. We're really pleased to hear how satisfied you were with the service that you received from Nick and we'll be sure to share your kind words, they mean a lot. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 3 years ago

“Brilliant service, as always. Used Colin Appleyard for many years and will continue for many more years.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks very much for your review. It's good to know that once again you were very pleased with the service that you received from us. Thanks again, we appreciate your support.

Posted 3 years ago

“Very friendly and caring team at Huddersfield”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Dave, Thanks very much for your review. It's great to hear how friendly and caring you found the team at Huddersfield to be, we'll be sure to share your kind words. Thanks again Dave, we appreciate your support.

Posted 3 years ago

“Patryk was very accommodating with the help he gave me in fixing an awkward situation. Thankyou Patryk. J.W”

Helpful Report

(Keighley Nissan) - Posted 3 years ago

Hi Josephine, Good to hear from you and many thanks for your feedback. It's great for us to know how pleased you were with the service that you received from Patryk. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Josephine, we appreciate your support.

Posted 3 years ago

“Excellent and timely service as usual. Well worth having the Suziki service monthly payment plan. I strongly recommend Suzuki Ashton under Lyne branch. A big thank you to Barry and his team.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Anne, Thanks very much for your review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Anne and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service and maintain your vehicle.

Posted 3 years ago

“Recently bought a car with Colin Appleyard Nissan, Keighley. Nothing wrong with the front end sales experience. It was quite a drive to get there having travelled from Rugby but it seemed worth it on comparison of other offers in the market. Within 7 days of taking ownership of the vehicle the air conditioning packed up, right in the middle of a heat wave, took 3 calls to the dealership to agree for us to take the vehicle to a Nissan garage in Coventry and for them to cover the cost of topping up the gas, which was £145.00. Got that issue sorted then 2 days later a light came on indicating there was water in the diesel filter, as well as a persistent fault with the front radar detection system saying it was obstructed. More time taken out of our working days and £95.00 to change the filter and get the fault corrected with the radar system. Again, the dealership agreed to cover the cost of the repairs as they should have been covered in the pre-sale inspection, which so far has seemed to be nothing more than a box-ticking exercise to sell the vehicle. First invoice was sent for refund on 22nd July with account details provided on 26th July, second invoice and account details provided on 28th July. Still no sign of the refund despite assurances would take a few days to be processed, then it would be Monday 2nd August, then Tuesday 3rd August. Funny how purchasing payments are instant but it refunds take an age to arrange. In short we have been really disappointed with the whole after sales process, expected a lot more from a Nissan and a franchised dealer. This is my partners first second hand car and it has completely knocked her confidence in the vehicle, even caused a few tears at times not to mention a lot of sweat during the heatwave without air con. This really shouldn't be the case this soon into owning the vehicle given the "robust" checks the vehicle was supposed to have gone through pre-sale and she is now dreading what could go wrong next with the car.”

Helpful Report

Posted 3 years ago

Hi Keir, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear of the issues you and your partner have experienced with the vehicle and would like to apologise in the first instance for the upset and inconvenience this has caused. We also understand your frustration when the refund was delayed and apologies for this, it was a genuine oversight on our behalf and we have now put corrective measures in place to prevent this happening again in the future. David our Sales Manager confirmed that he has spoken with you and all concerns had now been dealt with and monies refunded. If there is anything further that we can help with please contact us at the following link https://www.colinappleyard.com/company/feedback

Posted 3 years ago

“Got our car 12months ago was pleased with the service we received it went in yesterday for a service was collected then I was sent a video of the mechanic going round my car telling me how it was (never had this done before by previous dealers) then my car was brought back spotless and smelling amazing 10/10 guys could not have asked for more 5* service all the way”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Stephen, Good to hear from you and thanks very much for sharing your thoughts with us. It's great to know how pleased you were with the service that you received from Angela and the team at our Ashton dealership, we'll be sure to share your kind comments, they mean a lot. Thanks again Stephen, we appreciate your support and very much look forward to providing you with the same great service in the future.

Posted 3 years ago

“AMAZING SERVICE FROM STEVE BAGNALL AT HUDDERSFIELD GREAT WOULD ALWAYS RECOMMEND THE STORE”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi John, Good to hear back from you and many thanks for the glowing review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We appreciate your feedback John and would like to take this opportunity to thank you for choosing Colin Appleyard. All the best with your New Suzuki Ignis.

Posted 3 years ago

“Just bought my 6 th Suzuki from Colin Appleyard Keighley.This time downsized to a Swift SZ5 4x4.As usual the service I received from Matthew Butterfield was exemplary and I could not fault it in any way.The negotiations were open and honest and the handover when I picked up the car was excellent. Every good fortune to the business and staff during these tricky times”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Thank you for taking the time to share your thoughts with us. It's great to know how satisfied you continue to be with the service that you receive from Matthew and the team here at our Keighley dealership. We wish you many miles of safe and enjoyable motoring in your New Suzuki Swift and would like to take this opportunity to thank you for once again choosing Colin Appleyard to supply your new vehicle, we appreciate your support and very much value your loyalty.

Posted 3 years ago

“Took our Suzuki SX4 S Cross home from Huddersfield on Friday 30th July 2021. The customer service from Steve Bagnall and Steve Brook was second to none, excellent service from start to finish, just excellent guys, made you feel so comfortable and special. Keep it up guys xxx From David Sykes and Amanda x”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi David and Amanda, Good to hear back from you and thanks very much for your review. It's great to hear how pleased you were with the service that you received from both Steve's at our Huddersfield dealership and we'll be sure to share your kind words, they mean a lot. Thanks again for your review, we wish you many miles of safe and enjoyable motoring in your Suzuki SX4 S-Cross and we look forward to providing you with the same great service in the future.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews