D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The aftersales service at the Huddersfield branch in my case was non-existent I purchased my vehicle paid in full was not shown how to use the controls or had the service plan explained. I had to telephone the branch as there was a slight fault in the body kit I did not recieve a follow up call as promised to get the vehicle booked in. I booked in the vehicle for more than 2 weeks in advance for the 17th of December on the 16th I was teleohoned and asked if I could take the car myself to the body shop as you were short staffed I was more than put out by this, however having pointed out I still was not 100% confident with controls was advised that's no problem you just drive o n here and someone will show you. On the morning I decided to call the branch as although the post code of the body shop had been sent to me I required more concise instructions. I spoke to Christian and he said do you have sat nav I said no, he said " well I dont know how I am going to tell you then" I asked where do I come off the ring road he said " you haven't said where you are coming from" I asvised him he hadn't asked he replied "do you want the directions or not" I asvised I come from Halifax and do not know Huddersfield very well and just need to know how to get there and then would come back to the branch for him to show me the controls he advised he was the only salesman in so wouldn't be able to guarantee this as if he was with a customer he wouldn't do it. I then asked to speak to a manager and spoke to Steve expressing my concern 1, I did not agree that I should be driving all over forypu to rectify a fault that should have been picked up before it was handed over and secondly Christian's attitude. He then took over and sorted things out for me. It has left a really nasty taste in my mouth as I feel once you had my money ypu forgot I was a customer. I might have bought a service plan but have no idea of the cost as this was not explained.”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are sorry to hear of the issues you have experienced and would like to apologise in the first instance for the upset and inconvenience this has caused. We have discussed your comments with the dealership and also brought them to the attention of our Sales Manager. Once again, we do apologise Jacqueline and believe that all is now in hand. We greatly value your custom and hope that you will return to us in the future.

Posted 3 years ago

“Ali the Sales Manager has been excellent and extremley helpfull and Im a very happy customer of a Suzuki Sports Swift in Speedy Blue ... looking So Forward to picking it up this Friday , Ali Gave a Excellent service and made it relatively stress free.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Edel, Thanks very much for taking the time to share your thoughts with us. It's great to hear how pleased you were with the service you received from Ali and we'll be sure to share your kind words, they mean a lot. Thanks again Edel, we appreciate your feedback and we look forward to you taking delivery of your Suzuki Swift Sport on Friday.

Posted 3 years ago

“Excellent service and finally nice to deal with a sales team that aren't pushy when buying a new car. Thanks to Matthew for his excellent customer service, professionalism and support. Would definitely buy from Sukuzi, Keighley again. Highly recommended.”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Paul, Good to hear back from you and thanks very much for your review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Paul and would like to take this opportunity to thank you for choosing Colin Appleyard to supply your Suzuki Vitara. Happy motoring.

Posted 3 years ago

“Excellent sales service and information delivered without pressure.”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Anthony, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Anthony, we appreciate your review and we wish you many miles of safe and enjoyable motoring in your Suzuki Swift.

Posted 3 years ago

“Professional fast support and good advice given”

Helpful Report

(Bradford) - Posted 3 years ago

Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your support.

Posted 3 years ago

“My MOT was done professionally and I really appreciated the valet I am always warmly welcomed and will be returning again next year”

Helpful Report

Posted 3 years ago

Hi Joey, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Joey, we appreciate your support and we look forward to seeing you again next year.

Posted 3 years ago

“Very good customer service. Angela & the team kept me updated throughout. Very satisfied😁”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Marie, Good to hear back from you and thanks very much for your review. It's great to know how pleased you were with the service you received from Angela and the team. We appreciate your feedback Marie and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service your Suzuki Vitara.

Posted 3 years ago

“I had a major service on my Subaru Forester at Colin Appleyard at Ashton. Many thanks to Angela and all staff in the service department for the exemplary service I received. I had received a text reminder a couple of weeks previous that my car was due it’s service, I contacted Angela and booked the car in and requested a courtesy car. All the work was carried out on my car and I received a phone call to say the car was ready. I received a health check video via text to my phone of all checks carried out on my car. Thanks to all the staff in the service department at Ashton for the excellent service. I’m a regular customer with good reason.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Andrew, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know that once again you were happy with the all round service you received from Angela and the team at our Ashton dealership and we'll be sure to share your kind words, they mean a lot. We appreciate your feedback Andrew and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service and maintain your vehicles.

Posted 3 years ago

“Test drove a Peugeot 3008 today fabulous customer service from Jamie Sykes and bought the car no pics yet as I collect next week but will do when I get it thanks Jamie from Huddersfield branch 😀”

Helpful Report

(Huddersfield) - Posted 3 years ago

Posted 3 years ago

“Excellent service from Appleyard Suzuki Bradford from reminder email service was due, booking in, dropping off and collecting my Suzuki. A courtesy car was supplied. Overall a super experience from Jason and the team. Have recommended this dealership to friends. Many thanks , Wendy Fisher.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Wendy, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from Jason and the team at our Bradford dealership and we'll be sure to share your kind words, they mean a lot. We appreciate your feedback Wendy and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service your Suzuki Swift.

Posted 3 years ago

“Richard in the Bradford branch was provided exceptional service. He understand my requirements and found me the perfect car with budget. I am really pleased with the Suzuki Swift I purchased. I purchased and drove the car home on the same day. I would highly recommend contacting Richard if you are looking for a new car as he is polite, knowledgeable and helpful.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Sandra, Good to hear back from you and thanks very much for your review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Sandra and would like to take this opportunity to thank you for choosing Colin Appleyard to supply your Suzuki Swift.

Posted 3 years ago

“Very happy with the treatment we received and how the team were with us. Especially Tony for being so polite and concise.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Jai, Good to hear back from you and thanks very much for your review. It's great to know how pleased you were with the service you received from Tony and we'll be sure to share your comments. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Jai, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your VW Golf.

Posted 3 years ago

“All the staff were so helpful and friendly, and of coarse the car we purchased is excellent.”

Helpful Report

(Keighley Nissan) - Posted 3 years ago

Thank you very much for your review. It's great to hear how pleased you are with your Nissan Qashqai and also the service you received from Craig and the team at our Nissan dealership. We appreciate your feedback and would like to take this opportunity to thank you for choosing Colin Appleyard. Happy motoring and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“gary from saddleworth. i just purchased a vitara 1.6 szt allgrip from the ashton branch and nick hughes was my salesman who couldnt have been more helpful and professional, i liased with nick to arrange a good long test drive and nick brought it to my house to drive at my convenience, he was very knowledgeable about the car and after my test drive i had decided to buy the car, it drove well and had plenty of safety kit and a good spec as all suzukis do, i arranged to call to the branch the following day to sort out the paperwork which nick had prepared for me that evening even though he only got back to the branch quite late as we had been out in the car for a good while, the price was excellent and as the car was just 3 years old very low mileage and immaculate with a full service history from ashton, i took out an extended warranty for peace of mind which was quite comprehensive, i was introduced to all the team at ashton from the managers to the service department who explained their service plan which worked out excellent value and i called back in the branch a few days later after taking collection of the car to take out the 2 year service plan, everyone was very helpful and nothing was too much trouble for them and i can see myself having a very pleasant ownership of this vehicle as all the staff are totally customer focused and suzuki have an enviable reliability rating. A big thank you to all the staff at colin appleyards ashton, very well done.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Gary, Good to hear back from you and thanks very much for your review. It's great to know how pleased you are with your Suzuki Vitara and also the service you received from Nick and the whole team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We appreciate your feedback Gary and would like to take this opportunity to thank you for choosing Colin Appleyard to supply your new car. Happy motoring and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“Appleyards provide an excellent service and they are easy to deal with , not pushy Craig Ryde was a realy nice guy easy going and made everything so simple . Would recomend them and buy from them again . I love the car .”

D. M. Keith (Colin Appleyard) Limited 5 star review on 22nd December 2021

Helpful Report

(Keighley Nissan) - Posted 3 years ago

Hi Ian, Good to hear back from you and it's great to know how pleased you are with your Nissan Qashqai and also the service you received from Craig. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. Thanks again Ian, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your new car. Looks Well.

Posted 3 years ago

“Excellent customer service as usual at the Ashton showroom and garage.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Mike, Good to hear back from you and thanks very much for your review. It's great to know that once again you were pleased with the service you received from Barrie and the team and we'll be sure to share your comments. Thanks again Mike, we appreciate your support and we look forward to providing you with the same great service on your next visit.

Posted 3 years ago

“Very friendly and helpful staff”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Diane, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Diane, we appreciate your support.

Posted 3 years ago

“Absolutely faultless, go above and beyond. Highly recommend Colin Appleyard’s the customer service from sales to service 100%.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Meena, Good to hear back from you and thanks very much for the glowing review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Meena and would like to take this opportunity to thank you for choosing Colin Appleyard to maintain your Jeep Grand Cherokee.

Posted 3 years ago

“I have just bought a Suzuki swift from the Bradford branch. I’m really pleased with the Swift, it’s a fantastic car and I purchased it for a great price too. Above all else the customer service is the excellent at Colin Appleyards and a special thanks to Simon Morley for his professionalism, expertise and friendliness. I can’t fault anything about my experience, and would recommend the company to anyone.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Beth, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you are with your Suzuki Swift and also the service you received from Simon, we'll be sure to share your kind words, they mean a lot. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Beth, we appreciate your support and we wish you many miles of safe and enjoyable motoring in your Suzuki Swift.

Posted 3 years ago

“Fantastic service from first contact to collection from Craig and the team at Nissan. Car thoroughly explained to me and nothing was too much trouble (I’m not very technical) car was immaculate and I’m very satisfied”

Helpful Report

(Keighley Nissan) - Posted 3 years ago

Hi Ray, Thanks very much for taking the time to share your thoughts with us. It's great to hear how pleased you are with your Nissan Qashqai and also the service you received from Craig. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. We appreciate your feedback Ray and would like to take this opportunity to thank you for choosing Colin Appleyard.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews